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Could be called into any of Adur and Worthing Council’s customer contact locations.\nClosing date: 12th January 2025 \nInterviews: TBC\nJoin Our Dynamic Customer Contact Centre Team – A Challenging and\nRewarding Career Opportunity\nAre you ready for a fast-paced, rewarding role where every day brings new challenges? We’re looking for a dedicated and resilient individual who thrives in a high-energy environment and is passionate about delivering exceptional service.\nAt our Customer Contact Centre, you’ll be at the heart of helping our customers with their most pressing needs. While this role is certainly demanding, it’s also incredibly fulfilling and offers plenty of opportunities for growth, learning, and career advancement.\nWhat You’ll Be Doing:\n<ul>\n<li>Handling high volumes of customer interactions through phone, email, and face to face, ensuring each experience is positive, solution-focused, and empathetic.</li>\n<li>Problem-solving - every day presents a new challenge, and you’ll be the expert our customers rely on.</li>\n<li>Collaborating with an enthusiastic team that’s committed to helping each other succeed, creating an environment of continuous learning and improvement.</li>\n<li>Being a trusted advisor - you’ll develop expertise in our services, processes and policies, allowing you to guide customers through complex issues.</li>\n<li>Supporting customers in arrears - a key part of this role involves working with customers who are behind on payments. You’ll need to approach these situations with care and understanding, negotiating payment solutions in a way that works for both the customer and the Councils’. We believe in offering our customers support and guidance to help them get back on track.</li>\n<li>Adapting to change in a constantly evolving role, where you’ll gain valuable skills that can propel you into more advanced positions within the Councils’.</li>\n</ul>\nWhat We’re Looking For:\n<ul>\n<li>Resilience and a can-do attitude - this is a high-pressure environment, Customers who contact us can be vulnerable, frustrated or distressed so the ability to stay calm, focused, and positive is key. Sophisticated communication skills are essential.</li>\n<li>Excellent communication skills - clear, empathetic, and effective communication will help you build trust and resolve issues efficiently.</li>\n<li>Problem-solving mindset - every customer interaction is different, and you’ll need to adapt quickly.</li>\n<li>Team player mentality - collaborating with others and learning from each other will be essential to your success.</li>\n<li>Experience in customer service or a similar fast-paced, customer-facing role is a plus, but we’re also open to training the right person who has the right attitude! We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.</li>\n<li>Flexibility - the role is based within our Contact Centre in Worthing Town Hall, but you will be asked to provide assistance when needed at our face to face offices in Worthing and Shoreham.</li>\n</ul>\nWhy This Role Is Worth It:\n<ul>\n<li>Develop your career - this role provides excellent opportunities for advancement. We love to promote from within, and we’ll support you with the training and resources you need to move up.</li>\n<li>Dynamic environment - no two days are the same! You’ll face a variety of customer needs, keeping the work exciting and engaging.</li>\n<li>Supportive team culture - you’ll be part of a close-knit team that encourages collaboration, offers support, and celebrates wins together.</li>\n</ul>\nThe Demands:\nThis is not your typical customer service role. The pace is fast, and the expectations are high. You’ll need to stay focused, multi-task effectively, and manage customer issues with empathy and professionalism. But the rewards are immense - both in terms of the impact you make on customers and the skills you develop along the way.\nThe successful candidate will be subject to a Basic DBS clearance and three years employment referencing. \nAt Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. 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Customer Service Adviser (First Line)

Adur & Worthing Councils

Starting from £27,711 to £30,060 p.a.

Worthing Town Hall (On-Site)

Posted 3 days ago

Private Sector Housing Officer

Adur & Worthing Councils

Starting from £41,511 to £44,711 per annum

Worthing Town Hall (Hybrid)

Posted 3 days ago

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2 Adur & Worthing Councils jobs

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Customer Service Adviser (First Line)

Private Sector Housing Officer

2
Adur & Worthing Councils jobs