Housing Officer

Housing Officer

Post No: 42355

Salary: Salary starting from £36,124 to £40,476 per annum

Grade: Grade 6

Hours: 37 hours per week

Place of work: Adur and Worthing Council offices including Commerce Way, The Shoreham Centre and Worthing Town Hall. 

Closing date: 7th April 2025

Interviews: w/c 14th April 2025

Are you passionate about making a real difference in your community?

Do you want to play a key role in delivering high-quality housing services?

Adur & Worthing Councils are seeking a dedicated and enthusiastic Housing Officer to join Adur Homes Tenancy services team. This is an exciting time to join us, as we have recently undergone a redesign of our services, and you will be integral in shaping and delivering our new approach.

As a Housing Officer, you will play a vital role in managing the full lifecycle of tenancies, adopting a person-centred and preventative approach. Your responsibilities will include:

• Managing Adur Homes properties within a defined neighbourhood area.  
• All aspects of estate and tenancy management.  
• Rental income management, including supporting tenants with rent payments and managing arrears.  
• Ensuring tenancy compliance and taking appropriate action where necessary.
• Maintaining the quality and safety of our properties and neighbourhoods.
• Anti-social behaviour management.
• Lettings and supporting tenants through their tenancy.
• Participating in a duty rota and out-of-hours service.  

What you’ll need:

We are looking for individuals who are resilient, adaptable, and passionate about

delivering excellent services to our residents. You will need:

• A good standard of education (GCSE or equivalent).  
• Understanding of housing legislation. CIH level 3 (desirable)  
• Experience of working in a housing management service.
• Excellent communication and relationship-building skills.  
• The ability to manage a high volume and complex caseload.  

What we offer:

• The opportunity to be part of a forward-thinking team.
• A chance to make a positive impact on the local community.
• A supportive and inclusive work environment.  
• Commitment to your development and growth in the role.  

If you are enthusiastic, proactive, and committed to providing excellent housing services, we encourage you to apply. Join us in this exciting time as we shape the future of housing in Adur.

The successful candidate will be subject to a Standard DBS clearance. 

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver within your covering letter. 

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview. 

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees.  This includes:

• Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement
• Local Government Pension
• Training & development
• Occupational Health
• Employee Assistance Programme (EAP)
• Employee resource groups/networks 
• Buddy Support Programme  
• Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.