{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1735241196692,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"d33c1418-476f-4ca6-b83d-9d5904d0e40e","title":"Handyperson","employer":"London and Quadrant Housing Trust","department":"","location":"South East London, Garratt Lane","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Handyperson - Lambeth and Southwark - 6355</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Handyperson</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Mobile ( Full Drivers License Essential)</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Garrett Lane SW18</strong></p>\n\n\n\n\n<p><strong>Working Location</strong></p>\n\n\n<p><strong>Various across Southwark and Lambeth</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£27,370</strong></p>\n\n\n\n\n<p><strong>Closing date for completed application</strong></p>\n\n\n<p><strong>16<sup>th</sup> January 2025 - 23:00</strong></p>\n\n\n\n\n<p><strong> </strong></p>\n<p><strong>Interviews will be held in person at our Garratt Lane office on a date to be confirmed.</strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Handy Person.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJfKnABf5/DPInkVa6q8axuz8F4os0EJR4hTGO5+8+3RBqblufceJ48Cd24Ws6bFzFbfXEGRdnCY5UAkuVhDbLh\">Role Profile - Handy Person.docx</a></strong></p>\n<p><strong><a title=\"Role Profile - Handy Person.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAJfKnABf5/DPInkVa6q8axuz8F4os0EJR4hTGO5+8+3RBqblufceJ48Cd24Ws6bFzFbfXEGRdnCY5UAkuVhDbLh\"> </a><br></strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong><br><strong> </strong></p>\n<p>This is an exciting opportunity to join the Estate Caretaking Service, which is a key function of our continuing commitment to providing a responsive customer-based service for our residents.</p>\n<p><em><strong>Please note a full uk driving license is required for this role and the postholder will be requested to complete a basic DBS check</strong></em></p>\n<p><em><strong> </strong></em></p>\n<p><strong>Why choose L&Q?</strong></p>\n<p><strong> </strong></p>\n<ul>\n<li>We offer a competitive annual salary and staff benefits package.</li>\n<li>Strong family-friendly policies </li>\n<li>Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Westfield Health Cash Plan</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>As a Handy Person, you will be:</strong></p>\n<ul>\n<li>You will be working as part of a team assisting in the delivery of our estate services to provide a high standard of maintenance in communal areas, within our blocks, and on our estates.</li>\n</ul>\n<ul>\n<li>You will be carrying out pre-planned projects involving painting, decorating, grounds work, and general improvement of schemes, as well as some minor maintenance where necessary.</li>\n<li>You will also be liaising directly with L&Q staff, residents, and contractors and you must have due regard to health & safety and security issues.</li>\n</ul>\n<p> </p>\n<p><strong>Your attributes</strong></p>\n<ul>\n<li>Capable of carrying out a variety of repair jobs and able to work effectively as part of a team and under your own initiative.</li>\n<li>Capable of trade skills or DIY or Gardening experience is essential.</li>\n<li>A good communicator and willing to learn new skills as the service adapts to the changing needs within the Trust.</li>\n<li>Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.</li>\n<li>Be self-motivated, proactive, and able to organise your time effectively and be aware of safe working practices.</li>\n</ul>\n<p> </p>\n<p>If you don’t have previous experience or qualifications but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you.                                                                                                                                                                                                                                           </p>\n<p> </p>\n<p> </p>\n<p><em><strong>For this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit </strong></em><a href=\"http://www.homeoffice.gov.uk/\"><em><strong>www.homeoffice.gov.uk</strong></em></a></p>\n<p><em> </em></p>\n<p><em> </em></p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. </p>\n<p> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p><strong> </strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£27,370 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T15:25:00.000Z","expirationDate":"2025-01-05T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1e557f81-1b52-4a65-b8e1-596f63baad0b.jpg","score":1,"featured":false,"enhanced":false},{"id":"d2ed7f04-bb88-4b75-868f-77c33ac170b3","title":"Caretakers","employer":"London and Quadrant Housing Trust","department":"","location":"South Acton, Acton Gardens","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaker x2 - Acton - 6350</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p> </p>\n<p> </p>\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Caretaker x2</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Site Based</strong></p>\n\n\n\n\n<p><strong>Patch</strong></p>\n\n\n<p><strong>Acton Gardens</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Acton Gardens</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£26,000</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n<strong>2nd January 2025 - 23:00</strong>\n\n\n\n<p><strong> </strong></p>\n<p><strong>Interviews will be held in person on a date to be confirmed. </strong></p>\n<p><strong> </strong></p>\n<p><strong><a title=\"Role Profile - Caretaker.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKqnplR55jemgvvka/kj/xvOGSvN3nPtvq9jhvI9C5WeADLUGDY7BHiR6eewrBULfEHpzR+cf9wk6nf40m8cKf9\">Role Profile - Caretaker.docx</a><br></strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong></p>\n<p><strong><em>Candidates will also be requested to complete a basic DBS check.</em></strong></p>\n<p><strong> </strong></p>\n<p><strong> </strong></p>\n<p><span><strong>Why work for L&Q</strong></span></p>\n<p><span><strong> </strong></span></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package</p>\n<p> </p>\n<p> </p>\n<ul>\n<li>Strong family friendly policies  </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p>We are currently recruiting for Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.</p>\n<p> </p>\n<p>As a caretaker you will be:</p>\n<ul>\n<li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li>\n<li>Carrying out small maintenance repairs as required.</li>\n<li>Liaising directly with residents and contractors and answering queries and you must have due regard to health & safety and security issues.</li>\n</ul>\n<p> </p>\n<p>You should be:</p>\n<p> </p>\n<ul>\n<li> Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li>\n<li> Trade skills, Gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li>\n<li> A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li>\n<li> Able to work on your own initiative and be self-motivated to organise your own time effectively.</li>\n<li> Proactive in your daily activities and aware of safe working practices.</li>\n<li>Possessing a good literacy standard</li>\n<li> Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li>\n</ul>\n<p> </p>\n<p>If you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you.                                                                                                                                                                                                                                                                 </p>\n<p><em><strong> </strong></em></p>\n<p><em><strong>For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit </strong></em><strong><a href=\"http://www.homeoffice.gov.uk/\"><em>www.homeoffice.gov.u</em></a></strong><em><strong>k</strong></em> </p>\n<p><strong> </strong></p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  </p>\n<p> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p> </p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p> </p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£26,000 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T15:22:00.000Z","expirationDate":"2025-01-02T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/9c8a64af-6f4c-4eb8-9fe3-3e24c7f5eb3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"dab01ad5-da94-46fc-b15d-580bb83e8e9c","title":"Caretaker","employer":"London and Quadrant Housing Trust","department":"","location":"Harrow/Kodak House","locationType":3,"description":"<div class=\"col-12 ats-title-font pb-3\">Caretaker - Harrow/Kodak House - 6352</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\n<p><strong>Job Title</strong></p>\n\n\n<p><strong>Caretaker</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Hours</strong></p>\n\n\n<p><strong>Full time</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Site Based</strong></p>\n\n\n\n\n<p><strong>Patch</strong></p>\n\n\n<p><strong>Harrow/Kodak House</strong></p>\n\n\n\n\n<p><strong>Reporting Office</strong></p>\n\n\n<p><strong>Acton Gardens</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£26,000</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>2nd January 2025 - 23:00</strong></p>\n\n\n\n\n<p>  </p>\n<p><strong>Interviews will be held in person on a date to be confirmed, at our South Acton office.</strong></p>\n<p> </p>\n<p><a title=\"Role Profile - Caretaker.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAKqnplR55jemgvvka/kj/xvOGSvN3nPtvq9jhvI9C5WeADLUGDY7BHiR6eewrBULfEHpzR+cf9wk6nf40m8cKf9\">Role Profile - Caretaker.docx</a></p>\n<p> </p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.</strong></p>\n<p> </p>\n<p><strong>The successful candidate will be required to complete a basic DBS check.</strong></p>\n<p> </p>\n<p><strong>Why work for L&Q</strong></p>\n<p> </p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package</p>\n<p> </p>\n<p> </p>\n<ul>\n<li>Strong family friendly policies  </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p>We are currently recruiting for Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.</p>\n<p>As a caretaker you will be:</p>\n<ul>\n<li>Involved in maintaining communal areas within our blocks and on our estates, carrying out communal cleaning and grounds maintenance work.</li>\n<li>Carrying out small maintenance repairs as required.</li>\n<li>Liaising directly with residents and contractors and answering queries and you must have due regard to health & safety and security issues.</li>\n</ul>\n<p>You should be:</p>\n<ul>\n<li> Capable of carrying out a variety of small repair jobs and working effectively as part of a team and under your own initiative. </li>\n<li> Trade skills, Gardening or DIY experience would be an advantage together with a recognised City & Guilds or Bics qualification in cleaning, although not essential as training would be provided.</li>\n<li> A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Neighbourhood.</li>\n<li> Able to work on your own initiative and be self-motivated to organise your own time effectively.</li>\n<li> Proactive in your daily activities and aware of safe working practices.</li>\n<li>Possessing a good literacy standard</li>\n<li> Have IT skills as you will be required to use a PC, undertaking online courses and assessments (This can be learnt on the job during the probationary period).</li>\n</ul>\n<p>If you don’t have previous experience or qualifications, but are willing to learn, have ambition, enthusiasm, and care about delivering a first-class service to our residents we would like to hear from you.                                                                                                                                                                                                                                                                 </p>\n<p><em><strong>For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit </strong></em><strong><a href=\"http://www.homeoffice.gov.uk/\"><em>www.homeoffice.gov.u</em></a></strong><em><strong>k</strong></em> </p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong><strong>.</strong></p>\n<p> </p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"£26,000 plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T14:43:00.000Z","expirationDate":"2025-01-02T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e194a44e-fce5-4353-8f32-a08a83604ab8.jpg","score":1,"featured":false,"enhanced":false},{"id":"5f6e54ee-5be3-4ce5-8fc7-f667502c9ad0","title":"Resolution Officer","employer":"London and Quadrant Housing Trust","department":"","location":"Stratford","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\"> </div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p><strong>Job Title </strong><strong>Resolution Officer’s x2</strong></p>\n<p><strong>Contract Type 1x </strong><strong>Permanent and 1x FTC</strong></p>\n<p><strong>Hours </strong><strong>Full time</strong></p>\n<p><strong>Persona </strong><strong>Agile 1 – 2 days office attendance required</strong></p>\n<p><strong>Reporting Office W</strong><strong>est Ham Lane, Stratford, E15or Sale Point, Trafford, M33</strong></p>\n<p><strong>Starting Salary </strong><strong>£31,923 - £35,019 (London Weighted) or £28,045 - £30,948 (Regional/Outside London)</strong></p>\n<p><strong>Closing date for completed applications </strong><strong>5th January 2025 at 23:00</strong></p>\n<p> </p>\n<p><strong>Interviews will be held on a date yet to be confirmed via MS Teams.</strong></p>\n<p><strong><br>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong></p>\n<p><a title=\"Role Profile - Resolution Officer.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+inWhDyF3ZsZM78Gki6x/5IwLGg88mbDMQ2nT7PLvY9lng79gagK46buBRrXu4Bqy\">Role Profile - Resolution Officer.docx</a></p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p>We offer a competitive annual salary and staff benefits package:</p>\n<ul>\n<li>Strong family-friendly policies  </li>\n<li> Committed Learning & Development</li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Westfield Cash Health Plan</li>\n<li>Great places to work certified 2023-2024</li>\n<li>Best Workplaces for Women </li>\n</ul>\n<p> </p>\n<p>Although previous experience within a social housing environment is beneficial, it isn’t essential. You would have previously worked within a customer-facing role and be confident and comfortable in managing complaints.</p>\n<p><strong><em> </em></strong></p>\n<p>As a Resolution Officer, you will be responsible for carrying out detailed investigations within the Housing Management Division and providing quality responses, at pace, to formal and informal complaints from residents. You will act as the ‘voice and face’ of L&Q and be responsible for liaising and leading on complaints management, working with complainants and the wider business, to resolve issues quickly, providing quality responses that demonstrate care.</p>\n<p> </p>\n<p> To be successful in this role, you must be customer-centric and have the stakeholder management skills that enable you to obtain desired outcomes from challenging positions. You will be empathetic, confident and driven to provide an exemplary level of Customer Service.</p>\n<p>You will always consider the customer Customer Experience and have the natural ability to spot areas where we need to change ways of working. You will be IT proficient and have exceptional verbal and written communication skills.</p>\n<p> </p>\n<p>Although previous experience within a social housing environment is beneficial, it isn’t essential. You would have previously worked within a customer-facing role and be confident and comfortable in managing complaints.</p>\n<p><strong><em> </em></strong></p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.  </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance</strong>.</p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p> </p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n<p> </p>\n</div>","shortDescription":"","salaryDescription":"Please see advert for full salary details, plus 28 days holiday, bank holidays and other company benefits","publishDate":"2024-12-20T10:50:00.000Z","expirationDate":"2025-01-05T23:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/08dc2439-2c0f-4388-a60e-ebf99593aec9.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":4,"page":1,"pageSize":20,"facets":{"LocationType":{"2":1,"3":3},"ContractType":{"1":4},"WorkingPatterns":{"1":4,"7":1},"PublishDate":{"1":0,"2":0,"3":4,"4":4,"5":4},"JobTypes":{"caretaking":3,"customer service":4,"housing":4},"EmployerType":{"social housing":4}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1735241196761,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"80ee9d7a-ce49-43f3-ba67-baa20bd484e8",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"80ee9d7a-ce49-43f3-ba67-baa20bd484e8\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"80ee9d7a-ce49-43f3-ba67-baa20bd484e8","name":"London and Quadrant Housing Trust"},"dataUpdateCount":1,"dataUpdatedAt":1735241196806,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","80ee9d7a-ce49-43f3-ba67-baa20bd484e8"],"queryHash":"[\"employerDetails\",\"80ee9d7a-ce49-43f3-ba67-baa20bd484e8\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1735241196663,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}
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London and Quadrant Housing Trust

London and Quadrant Housing Trust logo

£27,370 plus 28 days holiday, bank holidays and other company benefits

South East London, Garratt Lane (On-Site)

Posted 6 days ago

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