Grounds Maintenance Supervisor

 

Title: Grounds Maintenance Supervisor 

Contract type: Permanent

Hours: Full Time, 35 hours

Persona: Site/Mobile 

Working Location: London (mainly East, East Anglia) with travel required across London

Reporting Office: West Ham Lane, Stratford, E15 4PH

Salary: £31,923- £35,019 depending on experience. You will be provided with an L&Q van for business use

 

Closing date for completed applications: 2nd April 2025 at 11pm

 

Interviews will be held at West Ham Lane, Stratford date to be confirmed.

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

 

Role Profile - Grounds Maintenance Supervisor.docx

 

Why choose L&Q?

 

• We offer a competitive annual salary and staff benefits package.
•  Strong family-friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Employee discount/benefits portal
• Westfield Health Cash Plan
• Great places to work certified 2024-2025
• Best Workplaces for Women

 

An opportunity has arisen for an experienced and passionate Supervisor to join our Grounds Maintenance team.

  

As Supervisor you will be mentoring the gardeners, recruiting new staff members with a diverse background, and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards are delivered, and that the customer's experience of our service is positive.

 

You will be responsible for circa 7 Ground Maintenance Operatives who work across the region. This role will report to the Estates and Additional Services Team Leader.

 

We expect our supervisors to have a good understanding of Health and Safety, Safeguarding, formulating risk assessments and safe systems of work, and experience of training others and a good understanding of Ground Maintenance knowledge to be able to pass this onto others.

 

A company vehicle will be provided for business use, PDA fuel card, Uniform and PPE and parking paid will all be provided. It is essential to have a manual driving license to carry out this role.

   

The Person:

 

 The successful candidate will have the following:

 

•  Experience of leading and taking responsibility with ability to develop capacity of individuals by exploring objectives and evaluating progress against targets
•  Excellent written and verbal communication over a variety of channels with demonstrable presenting skills and the ability to engage an audience
• Relevant practical experience of delivering excellent Customer Service in frontline face to face environment acting in the capacity of a supervisor, whilst providing practical support in delivering operational tasks
• Knowledge and experience with CRM, Risk management and Finance systems and competency with MS packages. Demonstrates confidence in communicating through a variety of digital channels
• Knowledge of legislative and regulatory H&S compliance requirements for Estate Management and of monitoring compliance
• Interpersonal skills with ability to challenge and manage expectations of residents and leaseholders whilst empathetically supporting residents, escalating issues where necessary and appropriate
• Manual UK full Driving Licence
• Experience of working responsively with emerging needs with the ability to think clearly in times of stress, especially when formulating a solution to a pressing problem
• Experience undertaking quality control by performing site inspections that monitor standards and ensure SLA is met
• Knowledge of Adult and Children Safeguarding principles, types of abuse and systems for reporting concerns.

 

If you are interested in this role and have the experience required, then apply without delay!

  

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

For this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Please note that this will be applied for by L&Q on behalf of the successful candidate. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

 

Our commitments:

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.