Caretaking Team Leader

Job Title

Caretaking Team Leader 

Contract Type

Permanent

Hours

Full time

Persona

Agile 1-2 days office/site attendance required. Travel to site's may be required.

Working Location

South/South West London

Reporting Office

West Ham Lane, Stratford, London, E15

Salary

£39,465 - £43,419 plus ECU allowance* if policy requirements are met

Closing date for completed applications

31st March 2025 - 23:00

 

 Interviews will be held in person on a date to be confirmed

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

 

Previous applicants need not apply!

 

Role Profile - Caretaking Team Leader.docx

 

 

Do you enjoy helping people? Are you prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for!

 

Why choose L&Q?

 

We offer a competitive annual salary and staff benefits package.

 

• Strong family-friendly policies 
•  Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Employee discount/benefits portal
•  Westfield Health Cash Plan
• Great places to work certified 2024-2025
• Best Workplaces for Women

 

As a Caretaking Team Leader you will be:

 

• Developing and promoting strategies for the provision of caretaking services either in South & Southwest neighbourhoods, understanding of the service charge process and its implementation.
• Managing the caretaking team to provide a high standard of service to residents whilst understanding the barriers they face and finding innovative and effective solutions. 
• Taking the lead to ensure your team provide a responsive caretaking service for residents of L&Q, working towards continuously increasing resident satisfaction.
• Working collaboratively with other departments and teams to ensure efficient service delivery.
• Managing a budget for staff and resources ensuring value for money to residents.
   

You should be:

 

• Able to respond to problems quickly to meet our tough quality standards and targets.
• Able to motivate and lead the caretaking services team to supervise and develop staff and provide the high level of service expected by our residents. 
• If you are hardworking, proactive, enthusiastic and customer focused, then please apply.

 

• You must have experience of managing people, and an understanding of caretaking and estate services. 
• You must have good IT, Communication, and Customer Service skills. 
• You will also need to be flexible and able to use your initiative where required and have a full driving license and access to a vehicle as required.

 

It is an essential requirement that you have a good standard of both literacy and IT skills, as you will be required to use a PC completing KPI’s, monitoring and  reports, as well as undertaking online courses and assessments, We can further your skills during the probation period.

 

A Full UK, driving license is essential, a company van will not be provided for this role and will need to use own vehicle so access to a car is essential 

 

For this post the successful candidate will need to apply for or be in possession of a Standard Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.

 

If you are interested in this role and have the experience required, then apply without delay!

 

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. 

 

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

 

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.