Disrepair Surveyor

Title: Disrepair Supervisor

Contract type: Permanent, Full Time, (40 hours per week)
Location: West Ham Lane, Stratford, E15
Persona: Agile (20-40% Office based)
Salary: £46,250 - £49,500 plus van for business use only

Closing date for completed applications: 3^rd April, 2025               
Interviews will be held face to face at our office in Stratford on: 8^th April, 2025                

 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*previous applicants need not reapply 

Role profile - Disrepair Supervisor.docx

Our Property Services team are looking for an experienced Supervisor to lead a small team of experienced operatives dedicated to disrepair cases. This is a stand alone role reporting directly to the Disrepair Manager within our Property Services team.

You will be responsible for the day-to-day management of the Disrepair Operatives working across the L&Q portfolio, consisting of a varied stock, to resolve disrepair cases and manage complex repairs. Current caseloads are predominantly within the South Region. The Supervisor will have a knowledge of Disrepair Protocol. 

You will feel confident carrying out inspections and surveying jobs and delivering specification reports to the team. You will also be responsible for undertaking post inspections of contractors works, to assist the Disrepair Surveyors in managing cases.

Attention to detail and to be able to give advanced advice and knowledge to the operatives is a must.  You will be confident in all aspects of maintenance repairs. Ideally you will have experience within a multi trade role and a sound knowledge of Social Housing or Local Authority housing.

Effective communication skills, both verbal and written are key, along with the ability to win over a wide range of internal and external stakeholders. It is key that the supervisor is confident in managing and leading a team and dealing with all aspects of people supervision as well as motivating the team on a daily basis.

We expect our Disrepair Supervisor to live the L&Q values of Passion, People, Impact, Inclusion and Responsibility at all times and to ensure that this is filtered down throughout the team.

This role is a chance to make a difference to many resident’s lives and is a truly rewarding opportunity. Fantastic customer service is important across L&Q.  We expect you to make a positive impact and work with passion and integrity.

 To be considered for this role candidates will have:

·       Seamless understanding and knowledge of Health and Safety, including but not limited to Asbestos Awareness, Working at Heights and lone working

·       Extensive knowledge of maintenance and social housing

·       Understanding of managing reactive disrepair and complaint cases

·       Excellent customer service skills

·       Experience working to a set of KPIs and Service Level Agreements

·       Ability to manage a dispersed team of multi trade operatives

·       Full Driving licence

·       Experience in managing pre and post inspection repairs works

·       Work collaboratively with a range of stakeholders

·       Ability to monitor works in terms of quality and cost

 

Previous applicants need not reapply.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Our commitments:

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.

 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.