London (On-Site)
Permanent, Full time
No DBS check required
31,176
The role
Reporting into a Team Manager, you will provide a front line service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes. Working in both our Bentham house and Halton Court schemes.
This is a meaningful role in which you'll provide effective housing management and support services to older residents within defined policies and procedures and in accordance with agreed standards. You'll ensure customers' needs are met and strategic objectives and team plans are successfully delivered.
Ensuring schemes and services are safe and well-managed to establish that our residents are supported to live independently within active communities. You'll be flexible to working across a broad geographic area and attend meetings outside of your core working hours may be required. To support your residents, you will be required to be visible and work at your schemes and our offices.
You will also support with the lettings process, which includes, conducting viewings, assessments, and sign ups as and when required.
What you'll need
Closing date for applications: Wednesday 29th January 2025 at 23:59
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Reporting into a Team Manager, you will provide a front line service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes. Working in both our Bentham house and Halton Court schemes.
This is a meaningful role in which you'll provide effective housing management and support services to older residents within defined policies and procedures and in accordance with agreed standards. You'll ensure customers' needs are met and strategic objectives and team plans are successfully delivered.
Ensuring schemes and services are safe and well-managed to establish that our residents are supported to live independently within active communities. You'll be flexible to working across a broad geographic area and attend meetings outside of your core working hours may be required. To support your residents, you will be required to be visible and work at your schemes and our offices.
You will also support with the lettings process, which includes, conducting viewings, assessments, and sign ups as and when required.
What you'll need
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information
Closing date for applications: Wednesday 29th January 2025 at 23:59
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Closing date: Wed 29/01/2025 at 00:00
Job reference: 3720427