Compliance and Fidelity Officer

About Us

Contract type: One Year Fixed Term Contract

Location: Irish Chamber, Guildhall

Central London Forward (CLF) is a partnership of the 12 central London local authorities. We work together with our member authorities and with other stakeholders to support inclusive and sustainable growth in central London; so that our economy thrives, and our residents benefit from the opportunities this creates.  CLF manages large-scale employment and skills programmes in central London to help our residents access decent work.

Are you passionate about ensuring high-quality service delivery in employment and training programmes? Do you have experience in compliance, audit, and risk management? If so, we have an exciting opportunity for you to join our team!

We are seeking a Quality & Compliance Officer to support the Compliance & Risk Manager in designing, implementing, and managing a quality assurance framework. This framework will support compliance, audit, and risk management strategies, systems, and processes for our Connect to Work (CTW) programme, as well as our other employment and training initiatives.

Key Responsibilities:

•    Ensuring Quality & Compliance: Assist in establishing and overseeing a framework that guarantees compliance across employment and training initiatives.

•    Providing Technical Support: Lead by example in delivering IPS/SEQF technical guidance, fostering best practices in employment services, and enhancing job outcomes.

•    Building Stakeholder Relationships: Engage with Delivery Partners, clients, and healthcare leaders to evaluate service efficiency and uphold high compliance standards.

•    Training & Problem-Solving: Collaborate with teams to introduce new skills, address challenges, and mentor IPS/SEQF Employment Specialists and Team Leaders.

•    Committee Participation & Reporting: Contribute to IPS/SEQF steering committees, compile detailed reports, and demonstrate the effectiveness of our work to internal and external stakeholders.

•    Fidelity Assessments: Conduct IPS fidelity reviews, partake in consensus scoring, and coordinate follow-up evaluations.

•    Audit & Risk Evaluation: Perform audits to assess eligibility, suitability, and fidelity, identifying areas needing enhancement to maintain high standards.

•    Guiding Self-Assessment & Improvement Plans: Assist Delivery Partners in creating practical fidelity action plans, tracking their progress, and encouraging ongoing self-evaluation.

•    Safeguarding & Confidentiality Compliance: Adhere to City of London safeguarding policies, ensuring a secure and confidential work environment.

What We’re Looking For:

•    Experience in compliance, risk management, and quality assurance within employment or training programmes.

•    Strong understanding of IPS/SEQF principles and employment service delivery.

•    Excellent stakeholder engagement and relationship management skills.

•    Ability to coach and mentor staff to improve service delivery.

•    Strong analytical, problem-solving, and reporting skills.

•    Commitment to equality, diversity, and safeguarding policies.

Why Join Us?

•    Make a real difference in employment services and support individuals into meaningful work.

•    Be part of a dynamic and supportive team.

•    Opportunities for professional growth and training.

•    Competitive salary and benefits package.

If you are ready to take on this rewarding role and contribute to our mission, apply today!

Closing date: 12pm on 10 March 2025.

To apply please click on the button below 

Alternatively, please contact 020 7332 3978 (24-hour answerphone) quoting reference number OOIG0101 if you experience any problems. A minicom service for the hearing impaired available on 020 7332 3732.

The City of London is committed to Equal Opportunities and welcomes applications from all sections of the community.