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As a Service Charge Advisor you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.
Please note this job is based out of our Sittingbourne office with hybrid working options available once you have completed your probation period
What you'll do
Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
Delivering a customer-centric, support service for service charge payers.
Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets
Preparing and reviewing invoices for examination and certification by external auditors
Providing support in any processes relating to the production, quality control and dispatching of service charge statements.
What you need
Excellent customer service skills
Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
Excellent communication skills (written and oral)
Excellent financial and numerical skills
Strong belief in customer satisfaction
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Advert closing date: Sunday 3rd November
Please note we reserve the right to close this vacancy at any time