Commercial Team Administrator

Job introduction

We are looking for a Commercial Administrator to provide comprehensive and effective administrative and business support functions across City Infrastructure (Commercial Team). They will assist in the effective and efficient running and development of the services, manage the day-to-day administrative processes, produce accurate and timely management information and support performance management across the service.  

Interview date: To be confirmed

For an informal discussion, please contact Nik Downs - Business Development Manager at nicholas.downs@brighton-hove.gov.uk

About the role

The Commercial Team for BHCC is seeking to appoint an Administrator to be involved in all areas of commercial administration and have particular responsibility for inbound calls from residents seeking to use council waste management services and the management of generic  email accounts. The post holder will also assist in all areas of the commercial administration and this is considered a key role. This is an interesting and varied post, which will see the post holder involved in critical functions across the team.

• Manage a wide variety of data sets and systems that support the smooth running of the service. 
• To analyse data sets and produce clear and relevant management information and performance reports
• To prepare and send out letters and emails to residents, councillors and other stakeholders as required including responses to complaints.
• To manage stock and order supplies and services in line with the Councils procedures.
• To provide a reception services for visitors to the offices dealing with queries and questions
•  To take payments for council services and facilities
•  To undertake ad hoc research projects as requested.
•  Organise and prepare meetings, taking minutes where required.
•  Manage diaries and electronic schedules.
•  Work as a member of the team in a supportive, co-operative manner, sharing information and liaising with colleagues to provide support and cover when required, including provision of cover in the Contact Centre.
• Develop and maintain effective and efficient office systems and processes and deal with enquiries from staff across the Directorate in terms of the location of said policies, procedures and documentation advising as appropriate.
• Contribute to the induction and training of new staff within the team regarding the full range of more complex office procedures and digital systems, including explaining administrative systems and procedures, how to use office equipment or standard software or databases and where to obtain basic role related information, providing a shadowing facility and sharing knowledge with less experienced colleagues to ensure that a consistent approach to service delivery is maintained.
• Participate in staff meetings, personal training and development activities and supervision sessions as required.
• Uphold the Council’s policies for anti-discriminatory practice and equality of opportunity.
• Uphold the Councils and other departments’ Health and Safety requirements, particularly with regard to agreed codes of practice and safe methods of working.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us

Part office / part home – hybrid -  We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).