Kings Heath, Birmingham (On-Site)
Permanent, Full time
No DBS check required
Circa £37,000
The role
We're looking for an ASB Officer to join our leading ASB service in the Housing team here at Southern Housing. This hybrid role is based at our Midlands office (to be agreed with Head of Region) at least 2 days a week.
Why Join Us?
Southern Housing strives to make a significant impact as an organisation, as we're committed to building communities, not just homes. Our vision is to create places where everyone has a safe home they're proud to live in.
Our unique culture sets us apart, emphasising the values that drive our mission and the meaningful impact we have on our residents. This is an exciting time to join Southern Housing and we'll support you with excellent benefits, including generous annual leave and pension scheme, which are detailed below under 'what's in it for you'.
The Role:
Reporting to the ASB Manager, you'll deliver excellent service to residents affected by ASB. You'll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You'll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You'll also contribute to neighbourhood strategies to tackle ASB.
Responsibilities include:
Closing Date: Sunday 15th December 2024 at 23:59 pm
Shortlisting Date: From Monday 16th December 2024
Interview Dates: Week commencing 6th January 2024
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
We're looking for an ASB Officer to join our leading ASB service in the Housing team here at Southern Housing. This hybrid role is based at our Midlands office (to be agreed with Head of Region) at least 2 days a week.
Why Join Us?
Southern Housing strives to make a significant impact as an organisation, as we're committed to building communities, not just homes. Our vision is to create places where everyone has a safe home they're proud to live in.
Our unique culture sets us apart, emphasising the values that drive our mission and the meaningful impact we have on our residents. This is an exciting time to join Southern Housing and we'll support you with excellent benefits, including generous annual leave and pension scheme, which are detailed below under 'what's in it for you'.
The Role:
Reporting to the ASB Manager, you'll deliver excellent service to residents affected by ASB. You'll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You'll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You'll also contribute to neighbourhood strategies to tackle ASB.
Responsibilities include:
- Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
- Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
- Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
- Maintaining high standards of case management and support teams through supervision.
- Keeping meticulous records of all actions, discussions, and decisions.
- Experience in ASB case management, preferably in social housing.
- Excellent communication skills across various channels.
- Teamwork skills to deliver excellent service in a challenging environment.
- Experience with equality and diversity issues, including Equality Impact Assessments.
- Professional curiosity to identify residents with support needs.
- Ability to manage resilience in a challenging environment.
Closing Date: Sunday 15th December 2024 at 23:59 pm
Shortlisting Date: From Monday 16th December 2024
Interview Dates: Week commencing 6th January 2024
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Closing date: Sun 15/12/2024 at 00:00
Job reference: 3694191