London (On-Site)
Permanent, Full time
No DBS check required
£35,000 - £39,999
FULLTIME
Starting salary: £36,155
Job level: Level 2 Zone 2
Work location: 5 Pancras Square, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Sunday 30^th March 2025 at 23:55
Alternative flexible working options available / open to discussion
About us
Camden is committed to making our borough a place where everyone can thrive. As a Neighbourhood Housing Support Officer, you will play a vital role in ensuring our residents receive a responsive and effective service, enabling estate-based teams to focus on complex issues.
The role
You will act as a point of contact for residents, ensuring their enquiries are acknowledged, recorded, and assigned appropriately. You will proactively manage incoming requests, ensuring urgent cases are escalated and preventing delays in service delivery. Your responsibilities will include supporting estate inspections, maintaining key records, drafting correspondence, and helping to resolve low-level tenancy and estate issues. You will also liaise with internal teams to address parking and access queries, minor ASB matters, and administrative tasks.
This role requires strong problem-solving skills, attention to detail, and the ability to prioritise workloads effectively. You will play a key role in improving processes and ensuring the smooth operation of neighbourhood services.
About you
We’re looking for someone proactive, empathetic, and highly organised, with excellent communication and administrative skills. You should be comfortable working with residents, internal teams, and external partners to ensure smooth service delivery. A commitment to equality, diversity, and inclusion is essential, as well as the ability to use digital systems and maintain accurate records.
Find out more at our Recruitment Open Day
If you'd like to learn more about this role, along with other exciting housing opportunities at Camden, we’d love to meet you at our Recruitment Open Day. This is a fantastic chance to hear about the roles available, meet some of the team, and ask questions about working in housing at Camden.
Book your place at the open day here.
To find out more about what it is like to work at Camden, meet some of our people by clicking HERE.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.