Anti-Social Behaviour Officer (Fixed Term)

The role

We're looking for an ASB Officer to join our leading ASB service in the Housing team here at Southern Housing. This hybrid role is based at one of our Sussex offices (to be agreed with ASB Manager) at least 2 days a week.

Please Note: This is a Fixed Term / Secondment Opportunity until 31 November 2025

As part of a regional team in the Housing Directorate and reporting to the ASB Manager, you'll deliver great service to residents affected by ASB. On a duty basis, you'll triage new ASB reports, quickly assess the situation and agree an action plan to investigate ASB, manage risks and support those affected. You'll be empathetic, polite, courteous, and hard working. You'll manage a varied ASB caseload. And will investigate reported incidents, evaluate the evidence and take appropriate action (including legal remedies where necessary) to stop further incidents. You'll also have to opportunity to feedback into neighbourhood strategies to tackle ASB.

Responsibilities will include:

• Completing risk assessments and using your professional judgement to dynamically assess situations and agree actions to tackle the ASB and support complainants throughout the life of an ASB case (including referrals to support agencies and security measures).
• Investigating reports of nuisance, harassment and anti-social behaviour (and occasionally, domestic abuse), made by or about residents or others and identify the appropriate action to be taken in line with Southern Housing's policy and procedure.
• Deciding whether additional measures are needed to gather evidence and arrange installation as appropriate. This may include sound recording and CCTV devices.
• Ensuring good standards of case management are maintained and provide support to teams across Southern Housing through supervision on casework and procedures.
• Ensuring meticulous records are kept of all actions, discussions and decisions so you're always able to evidence procedural compliance.

WHAT YOU'LL NEED:

• Thorough experience of ASB case management in a social housing environment
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Working as part of a team to deliver excellent service in an environment of challenging demand.
• Working experience of equality and diversity issues including the completion of Equality Impact Assessments on proposed enforcement action
• Professional curiosity to identify residents with support needs.
• Able to manage their own resilience in a challenging operating environment.

In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.

Closing Date: Sunday 13th April 2025 at 23:59

Shortlisting Date: Monday 14th April 2025

Interview Date: Tuesday 22nd April 2025

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life
assurance

Healthcare cash plan

Eyecare & dental

Birthday
leave

Retailers discounts

Cycle
to work

Buy & sell
annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.