Service Charge Officer

Title:                          Service Charge Officer

Contracts:                  Permanent, Full-Time

Hours:                        35 hours per week

Persona:                    Agile (20-40% in office and 3-4 days working from home)

Office Location:        Stratford, London           

Salary:                        Starting from £32,880 per annum

 

Role Profile - Service Charge Officer.pdf

 

Closing date for completed applications: 16th April 2025 at 11:59pm

 

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

  

Join our Service Charge Team!

Join our dynamic Service Charge team and play a key role in ensuring the fair and accurate allocation of service charges for our residents. As a Service Charge Officer, you will manage service charge administration, financial reconciliation, and resident queries while collaborating with internal and external stakeholders including Managing Agents to maintain compliance and efficiency, supporting L&Q’s commitment to transparency and excellence.

 

• Do you have experience in service charge calculations, financial administration, and ensuring compliance with service charge legislation?
• Are you confident in handling resident queries and liaising with Third-Party Managing Agents for administrative tasks?

 

If so, we’d love for you to bring your expertise and make a lasting impact in this dynamic role.

 

Your Impact in the Role:

• Service Charge Administration: Ensure the accurate calculation, apportionment, and reconciliation of service charges across designated estates.
• Resident Query Management: Act as a first point of contact for service charge-related queries, providing clear and professional responses while maintaining L&Q’s legal position.
• Financial Accuracy & Risk Management: Support the recovery of service charge costs by ensuring expenditure is correctly allocated and proactively identifying risks.
• Stakeholder Engagement: Collaborate with internal teams such as Neighbourhoods, Finance, and Compliance to support service charge operations and improve resident satisfaction.
• Third Party Managing Agents: Working closely with L&Q Managing Agent Specialists to assist with the administration for third party managed estates.
•  Compliance & Reporting: Maintain accurate service charge records, ensure compliance with lease agreements, and contribute to the preparation of financial reports and tribunal cases when necessary.

 

What You'll Bring:

• Service Charge Knowledge: Understanding of relevant legislation and service charge processes, with the ability to apply best practices in financial administration.
• Financial & Analytical Skills: Strong attention to detail in reviewing service charge data, ensuring accuracy, and identifying risks.
• Customer Service Excellence: Experience handling resident queries and complaints with professionalism and efficiency.
• Organisational & Time Management Skills: Ability to manage a large portfolio, prioritise workloads, and meet deadlines effectively.
• Technical Proficiency: Confidence in using Microsoft Office, service charge systems, and financial databases to maintain accurate records and reports.
• Collaboration & Communication: Strong interpersonal skills to engage with stakeholders and deliver clear, concise information on service charges.

 

Why Work for L&Q?

L&Q is not just a workplace; it's a community. Recognised as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.

 

The successful candidate will have access to our full suite of benefits, which includes:

• Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.
• Excellent Pension Scheme: Double contribution up to 6%.
• Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers
• Life Assurance: Generous non-contributory coverage.
• Employee Assistance Programme: Support when you need it.
• Recognition Bonus Scheme: Spot awards for outstanding contributions.
• Family-Friendly Policies: Designed to help you balance work and family life
• Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire & Spectrum.
• Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.
• Learning & Development: Commitment to your professional growth.

 

Looking for a role where your financial accuracy and customer service skills can make a real impact? Join L&Q’s Service Charge team and apply today!

 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of.

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.