Central Services Co-ordinator

 

Title: Central Service Co-ordinator

 Contract type: Permanent, Full Time

Hours: 35 hours per week

Location: West Ham Lane, Stratford ,E15 4PH or Nexus House, Manchester, M16 9HQ

Persona: Agile/hybrid working- office based 1-2 days (3-4 days working from home)

Salary: London starting from £28,409 Outside London starting from £24,669 depending on experience

Closing date for completed applications: 14^th April 2025 at 23:00

Interviews will be held on 21^st April 2025

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile - Central Service's Co-ordinator.docx

 

Why choose L&Q:

•  Hybrid/agile working
•  Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 plus bank holidays, rising to 31 days.
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Westfield Health Cash-plan
• Employee discount/benefits portal
• Up to 21 volunteer hours per year
• Great places to work certified 2024-2025
• Best Workplaces for Women

 

                     

L&Q’s Central Support Services Team, are you looking for a Central Service Co-ordinator, you will have a commitment to excellent customer service and be a good team player who is also able to show initiative in a busy office environment.

You will be a well-organised person with an office background, able to work under pressure, use your own initiative, be attentive to detail, and be confident with problem-solving. It is essential to have first-rate customer service and IT skills including knowledge of Excel. You will need excellent communication skills to work collaboratively with internal and external customers and suppliers, ensuring you give the highest level of customer service at all times.

Central Service Co-ordinators are the shopfront of Estate Services and will handle all incoming and outgoing queries with utmost professionalism always in line with L&Q values at the heart of decision making. Monitoring the quality of data input by operatives by routinely auditing records and reports to ensure accuracy, feeding in any issues or concerns to the relevant assistant Manager for resolution. Support Assistant Managers in ensuring compliance with all mandatory training requirements.

 

We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve. 

 

If you have the passion, drive and skills listed above and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay! 

 

Our Commitments

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.