Homeownership Collections Officer

The vacancy

Your typical day could start with monitoring and managing new accounts to ensure our new homeowners receive a warm welcome along with the support they needed to meet their payment obligations from the outset. Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account.

As a Homeownership Collections Officer, you'll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed . With a particular focus on managing arrears, you'll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts.

You'll:

• Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.
• Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.
• Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.
• Negotiate and administer repayment agreements.

You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you'll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears.

You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and are first-rate at building meaningful relationships across the business to enable creative solutions to issues. You'll need to be in our Houghton Hall office a minimum of two days per week.

Your role covers all aspects of income management - from managing arrears and account monitoring to ensuring legal compliance and representing Peabody in legal proceedings. If you're creative in problem-solving, energised by helping residents, and committed to delivering excellent service, we want to hear from you.

To be successful in this role, you're:

• Experienced in arrears management for leasehold accounts.
• An excellent communicator able to demonstrate your negotiation skills.
• Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.
• Resilient, proactive, and flexible, with a can-do approach to challenges.
• Organised, capable of managing a diverse caseload and meeting deadlines.
• Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.
• A motivated self-starter who's able to continue delivering whilst under blended working conditions.

Here just a few of the benefits for working at Peabody:

• 30 days' annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

Interviews will be taking place Thursday 27th and Friday 28th February.

If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.