Homeownership Collections Officer | JobsGoPublic.com

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Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account. As a Homeownership Collections Officer, you'll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed . With a particular focus on managing arrears, you'll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts. You'll:<ul> <li>Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.</li> <li>Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.</li> <li>Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.</li> <li>Negotiate and administer repayment agreements.</li>\n</ul>You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you'll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears. You're a people person who likes to get things done. 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To be successful in this role, you're:<ul> <li>Experienced in arrears management for leasehold accounts.</li> <li>An excellent communicator able to demonstrate your negotiation skills.</li> <li>Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.</li> <li>Resilient, proactive, and flexible, with a can-do approach to challenges.</li> <li>Organised, capable of managing a diverse caseload and meeting deadlines.</li> <li>Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.</li> <li>A motivated self-starter who's able to continue delivering whilst under blended working conditions.</li>\n</ul>Here just a few of the benefits for working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? 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Interviews will be taking place Thursday 27th and Friday 28th February. If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. 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