London (On-Site)
Permanent, Full time
No DBS check required
£40,000 - £49,999
FULLTIME
Starting salary: £40,911
Job level: Level 3 Zone 2
Work location: 5 Pancras Square, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Sunday 30^th March 2025 at 23:55
Alternative flexible working options available / open to discussion
About us
Camden is committed to making the borough a great place to live, work, and visit. We work with our communities to ensure that everyone has access to opportunities and that no one is left behind. Housing Services is focused on preventing homelessness and providing safe, secure, and sustainable housing to improve the quality of life for all residents.
The role
As a Housing Lettings Officer, you will manage the end-to-end letting process from tenancy termination through to property allocation. You'll be responsible for property viewings, offer management, and tenancy verification, ensuring each stage is completed efficiently in line with council policy and performance targets. Maintaining accurate records on Camden’s IT housing systems will be key, along with providing clear housing advice to residents. Working with internal teams and external partners, you will help minimise void turnaround times and ensure residents receive a smooth and supportive service.
About you
We are looking for someone with experience in a busy housing environment and a solid understanding of the Housing Act 1996 Parts VI and VII, along with knowledge of Camden’s Housing Allocations Scheme. You'll be proactive, solution-focused, and committed to excellent customer service. Strong communication skills, the ability to manage multiple priorities, and confidence using IT systems are essential.
Find out more at our recruitment open day
If you'd like to learn more about this role, along with other exciting housing opportunities at Camden, we’d love to meet you at our Recruitment Open Day. This is a fantastic chance to hear about the roles available, meet some of the team, and ask questions about working in housing at Camden.
Book your place at the recruitment open day here.
We're passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work we're doing and why now is the perfect time to join us, watch our video here.
To find out more about what it is like to work at Camden, meet some of our People by clicking HERE
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.