Income Officer

We are currently recruiting for an Income Officer to support Adult Social Care by providing an efficient and effective service, with a specific focus on income generation and collection.

Liaise with stakeholders in a way that promotes the vision and values of the Council.

Accountabilities and outcomes:

Ensure four weekly invoices for client’s care charges are produced and distributed within the established guidelines, setting up direct debits and making contact through telephone, letter and face to face.

Administer, monitor and maintain all relevant records and information systems (manual and computerised), to ensure information is accurate, accessible and retrievable by others.

Receive, distribute and respond to written correspondence and telephone enquiries, assessing prioritisation and using discretion to provide appropriate information and assistance to enquiries, referring those of a less routine nature and passing on correspondence and information to the relevant teams or individuals.

Deal with queries from clients or their representatives regarding their invoices and prepare relevant correspondence as necessary, ensuring a sensitive, accurate and quality service is provided at all times to internal and external customers.

Maintain accurate records of all actions taken, ensuring client files are kept up to date and relevant actions diary dated.  This will include processing direct debit mandates promptly to ensure funds are collected without delay.

Apply current legislation and policy to all cases and ensure that knowledge base is kept up to date.

At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.

The position is working in hybrid working style – The role will be permanently office based for the first 6 months training and then will be at lease 3 days a week in the office

Previous applicants need not apply

In return we offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Car Benefit Scheme from Tusker
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers
• The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency.  Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change.

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager, please e-mail Michelle Costen on Michelle.costen@medway.gov.uk.

Interviews are likely to be held virtually via Microsoft Teams.  Full details on how this will work will be sent to you, if your application is successfully shortlisted.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.