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The successful candidate will have a desire to deliver outstanding customer service. You will be responsible for providing front of house management to the spa and ensure that a professional service is always delivered. You will advise customers on treatments and products and take enquiries and bookings for treatments and spa days.</p>\n<p>You will be responsible for managing the performance of the spa team and ensure the spa achieves income targets. You will manage the financial and statistical performance of the spa and be responsible for managing the diary system and maximising income opportunities.</p>\n<p>This post is temporary to cover maternity leave, from November 2024 to November 2025. The hours of work for this position are 37 per week, on a rota basis and including evenings and weekends. This post is based at Salt Ayre Leisure centre.</p>\n<p>For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role.</p>\n<p><strong>About You</strong></p>\n<p>You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.</p>\n<p><strong>Our Benefits</strong></p>\n<p>Lancaster is a great place to work, as well as being part of something special you will also benefit from:</p>\n<ul>\n<li>Generous annual leave allowance</li>\n<li>Local Government Pension Scheme</li>\n<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>\n</ul>\n<p>Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.</p>\n<p>We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.</p>\n<p>At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. 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