Service Manager

ABOUT THE ROLE

This is an exciting opportunity for someone who is ready to step up and take on a leadership position. We are looking for someone who is person-centred, with previous experience working with people who have experienced homelessness and have multiple needs, or can demonstrate transferrable skills. You will be based in Royal Borough of Kensington and Chelsea (RBKC). In this role, you will report to the Area Manager and oversee multiple dispersed services across the RBKC region, managing a team of support workers.

The service provides multiple units of accommodation across the area for individuals experiencing homelessness and complex needs. As Service Manager, you will ensure that the service meets the requirements of our multiple stakeholders, including commissioners and residents. You will lead your team to ensure a high quality service delivery, performance and continuous improvement. 

Shift Pattern: 37.5 hours per week, Monday to Friday onsite, you will also partake in our out of hours on call duty and may be required to work flexibly to meet service needs and requirements.

What are we looking for?

We are seeking a candidate with experience in supporting individuals with multiple and complex needs, particularly those facing homelessness (or able to demonstrate transferrable skills). We strongly encourage applications from individuals with diverse backgrounds, including those with lived experience. Our approach to any arising issues is rooted in empathy and sensitivity. Additionally, we are supported by a team of EDI Ambassadors, who are staff volunteers dedicated to promoting our organisational value of inclusivity. 

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management/Leadership

• Manage the end to end employee lifecycle of staff, providing advice, guidance and support as required
• Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment

Service Delivery

• Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
• Ensure service responsibilities and requirements are carried out effectively
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct

Risk Management, Information Management, and Case Recording 

• Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team

Property and Housing Management

• Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing
• Ensure the accommodation in which residents live is clean and maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently
• Ensure a provision of a high-quality housing management service to residents

Financial Management

• Manage the service’s budget and review monthly management accounts; manage set budgets effectively and ensure resources are maximised
• Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. Organisationally, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email 020 3668 9270

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.