Senior Service Charge Coordinator

Senior Service Charge Coordinator

PO5: Starting salary £52,674 per annum rising in annual increments to £55,710 per annum incl LW

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. 

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Billing over £19 million of revenue per year the Service Charge Calculation team forms an essential part of the Housing and Adult Social Care directorate, recovering vital income that allows Lambeth Council to continue providing essential services to our residents.

The team sits within the Homeownership and Rents department. The team is responsible for calculating the day-to-day service charges for over 9000 leasehold and freehold properties in the borough. The team also leads on gathering information for service charge queries and ensuring the charges are both accurate and reasonable.

About the Role:

The role would suit a service charge professional with extensive experience in setting leasehold service charges for either a local authority or housing association.

The successful candidate must have excellent interpersonal skills and the ability to have a goal-orientated approach to complex problems.  Leading a busy team, you will need to have an organised approach to service charge construction, be a great team player, lead by example and be flexible and approachable. 

You must be able to ensure statutory and corporate deadlines are met in issuing the service charges. You must also have knowledge of current housing legislation as it relates to service charges. You will also occasionally be required to attend evening meetings as well as give evidence in court/first tier tribunal cases.

To be considered for interview, your CV and supporting statement will clearly evidence:

• An excellent knowledge of leasehold issues, including but not limited to: service charges; major works projects; current law and legislation.
• Broad knowledge and awareness of current issues and developments affecting the management of council housing.
• Excellent knowledge of the accounting process when constructing service charges.
• Substantial management experience in leasehold management and practice, with a focus on the financial management of service charges.
• Experience as a team leader or line manager within a large, complex, customer-focused organisation and of monitoring team performance, preparing performance reports and acting to continually improve the business based on performance.
• Experience of working with property management and accounting IT systems.
   

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Robert Mowatt at rmowatt@lambeth.gov.uk.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

 

Recruitment Timelines:

Closing date: 11:59pm 26th January 2025.

Shortlisting: w/c 27th January 2025.

Interviews: Week commencing 3^rd February 2025.

 

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

·         Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.

·         Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.

·         Membership in the Local Government Pension Scheme.

·         Hybrid Working.

·         Employee Assistance Programme.

·         Occupational Sick Pay based on length of service.

·         Discounts at local restaurants.

·         Discount at our Active Lambeth Gyms.

·         Learning and Development opportunities, including Apprenticeships.

·         Cycle to Work Scheme.

·         Secure Bike Storage facilities at our Town Hall and Civic Centre.

·         Trade Union Membership.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

 

We actively support applications from Lambeth Care Leavers