Agile (On-Site)
Permanent, Full time
No DBS check required
GBP 29,093.00 - 31,586.00 per year;GBP 8,000.00
About the job
Salary: £29,093 - £31,586 a year
Hours per week: 37
Contract type: Permanent
We are seeking a dedicated Benefit Assessment Officer to play a key role in administering, determining, and managing financial assessments in line with legislation, local policies, and best practices. This role is essential in delivering effective services that maximize benefits for service users while ensuring income optimization for the Council. If you are detail-oriented and committed to providing economic and efficient financial assessment services, we'd love to hear from you!
Please note this role does not attract sponsorship.
About you
Are you a skilled communicator with excellent customer care and negotiation abilities? We are looking for someone who can engage effectively with customers, colleagues, and other professionals through face-to-face interactions, telephone conversations, and written correspondence.
You should possess strong numeracy skills, capable of performing calculations involving addition, subtraction, multiplication, division, and percentages. Alongside these, your ability to work both independently and as part of a team will be critical to your success in this role.
This role requires precision and adherence to prescriptive procedures and regulations, using data and information to make informed decisions and take appropriate actions. You'll need to effectively plan and organise your workload with minimal supervision to meet deadlines and targets.
Proficiency in computerised systems, such as MS Word, Excel, and database applications, is essential. Additionally, an understanding of equality principles and their application in the workplace and when assisting applicants is highly valued.
A solid knowledge of Welfare Benefits, Council Tax, and Housing Benefits is required, alongside demonstrable experience of providing excellent customer care. A GCSE/O Level (or equivalent) qualification in English and Mathematics is essential.
This is a public facing role so you'll need to show off your fluency in speaking and writing English
If you meet these requirements and are ready to contribute to a dynamic team, we encourage you to apply!
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Salary: £29,093 - £31,586 a year
Hours per week: 37
Contract type: Permanent
We are seeking a dedicated Benefit Assessment Officer to play a key role in administering, determining, and managing financial assessments in line with legislation, local policies, and best practices. This role is essential in delivering effective services that maximize benefits for service users while ensuring income optimization for the Council. If you are detail-oriented and committed to providing economic and efficient financial assessment services, we'd love to hear from you!
Please note this role does not attract sponsorship.
About you
Are you a skilled communicator with excellent customer care and negotiation abilities? We are looking for someone who can engage effectively with customers, colleagues, and other professionals through face-to-face interactions, telephone conversations, and written correspondence.
You should possess strong numeracy skills, capable of performing calculations involving addition, subtraction, multiplication, division, and percentages. Alongside these, your ability to work both independently and as part of a team will be critical to your success in this role.
This role requires precision and adherence to prescriptive procedures and regulations, using data and information to make informed decisions and take appropriate actions. You'll need to effectively plan and organise your workload with minimal supervision to meet deadlines and targets.
Proficiency in computerised systems, such as MS Word, Excel, and database applications, is essential. Additionally, an understanding of equality principles and their application in the workplace and when assisting applicants is highly valued.
A solid knowledge of Welfare Benefits, Council Tax, and Housing Benefits is required, alongside demonstrable experience of providing excellent customer care. A GCSE/O Level (or equivalent) qualification in English and Mathematics is essential.
This is a public facing role so you'll need to show off your fluency in speaking and writing English
If you meet these requirements and are ready to contribute to a dynamic team, we encourage you to apply!
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
Closing date: Sun 23/03/2025 at 00:00
Job reference: LBC03571