Revenues Team Manager

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are looking for an experienced and enthusiastic individual to directly manage and develop a team of officers within our Arrears team. The objective of the successful candidate would be to manage the team and deliver service improvements which result in increases to Council Tax and Business Rates collection. You will work as part of a wider management team in support of the Revenues Manager to deliver service improvements, meet collection targets and deliver an excellent standard of service. 

About the team

You will oversee a team of four (potentially more) revenue officers, directly reporting to you. Your primary responsibility will be to manage and support your team effectively, ensuring high performance and maintaining morale. By doing so, you will contribute to delivering a high standard of service. You will report directly to the Revenues Manager and collaborate closely with the Recovery Team Manager.

About you

This role requires extensive knowledge of council tax and/or business rates, and the recovery process. You should have experience in managing teams and strong people management skills. Effective communication and strong negotiating abilities are essential. You must be accurate and methodical in approaching your workload. Additionally, excellent customer service skills would be a significant benefit for this position, as you will be interacting with various stakeholders and addressing their needs professionally and efficiently.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.    Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.     Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk