Performance Analyst

Job introduction

Do you enjoy working with numbers? Do you have a talent for finding service improvements? Are you a good communicator? Are you a problem solver? 

 

We have an exciting role available as part of our Parking Contracts team. Your role will be involved in almost every part of Parking Services, monitoring parking contracts to ensure our services are delivered in accordance with specifications.  

This is a permanent role.

For an informal discussion or more information, please email Ian Johnson: Ian.Johnson@brighton-hove.gov.uk

About the role

You will work as part of a team of Performance Analysts and Data and Contracts Officers, reporting to a Team Leader. You will be required to work with large data sets from a number of different sources, analysing and reporting on this data as well as providing analysis and recommendations.

 

To provide the Parking Services with an oversight of services provided by contractors, developing key performance indicator dashboards and service development through analytical support and contract monitoring.

 

You will be able to understand how parking in the city works and the pressures on parking from different users.  You will assist in the delivery of a first class, customer focused operation by ensuring the parking internal teams are supported and external contracts are running efficiently. 

 

You will be confident working in a technical environment where emerging technology is used to manage and maintain and promote the council’s carbon neutral strategy. You will be committed to ensuring you are trained and up to date with new initiatives and systems to ensure the skills required to do the job well are developed in house. 

 

This role is a Performance Analyst within the Parking Contracts Team.

 

Primary duties include:

 

*Producing complex data dashboards showing data trends for analysis 

 

*Reviewing parking contractor performance

 

* To respond to high level Councillor enquiries, complex Freedom of Information requests and complaints

 

It is an exciting and interesting time to be joining the team. We are committed to ensuring ongoing training keeps you up to date with new initiatives and systems to ensure the skills required to do the job well are developed in house.

 

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here Shortlisting questions guidance as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

 

Part office / part home – hybrid -  We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

 

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk)..