Customer Services Officer

Customer Services Officer 

Career grade 10-9  

Starting salary - £24,790 per annum (pro rata)  

31.5 hours per week  

Permanent Contract

Working Pattern: 5 days a week working: Monday, Tuesday, Thursday and Friday 10.00am to 4:00 pm and Wednesday 8:30am to 5:00pm

This is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre. You will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.  

You will need to have excellent customer service skills, experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team.  We will provide all the training and development you need to fulfil the role.  You will be expected to work in our offices in Hastings Town Centre and occasionally work from home.  If you want a role which is varied and fast paced, if you possess excellent communication and IT skills and want to make a difference, then this is the job for you! 

For more information on the role please see the attached Candidate Pack which includes a Person Specification & Job Description. 

Closing date:  20 January 2025 at midday 

Interview dates: 27 and 28 January 2025