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Customer Experience Assistant

Tunbridge Wells Borough Council

10 days left to apply

Tunbridge Wells Borough Council logo

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The Amelia Scott (On-Site)

Permanent, Full time, Evenings, Weekends

Basic DBS check required

£24,339

37 hours

Are you customer focused, outstanding at delivering a positive customer experience? Then join us at the Amelia where you will be part of a multi skilled team delivering incredibly valuable and important services which positively impact the lives of everyone in the community.

The Amelia is an amazing facility that houses art exhibitions, cultural resources, libraires, and Council services.  A destination of national repute and a facility that’s leading the way in delivering an integrated, visitor first, culture and community destination.

You will respond to our customer enquiries via our contact centre on the phone and face to face, advising on a range of services that will include Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information advice, assisting with library services, the delivery of events and much more.  You will begin your journey with an intensive yet rewarding training schedule, which once complete will allow you to progress your career in customer service through this exciting career graded position.

To be successful you will need to have excellent communication skills, the ability to advise customers across a broad range of Council and Amelia services and contribute positively to both the team and the customer’s experience.

If you are interested in joining us, please find out more about us and our vision on our website www.theamelia.co.uk and apply below.

 

What you get in return:

  • 22 Days Annual Leave plus bank holidays, increasing to 27 after 5 years’ continuous service
  • Membership to Local Government Pension Scheme with 19.7% employer contribution
  • Career development and training opportunities
  • Access to eye care vouchers and VDU Glasses
  • Cycle to Work Scheme
  • Access to EAP Services 24/7
  • Free parking 

 

To find out more about the role, see the Job Description and Person Specification below. 

If you would like an informal chat regarding the post, please contact Lisa Bridges on 01892 554175 or email lisa.bridges@tunbridgewells.gov.uk.  

Closing date: Sun 01/12/2024 at 23:59
Job reference: TA/24/298106
Vacancy downloads:

Customer_Experience_Assistant_Person_Specification.pdf

Customer_Experience_Assistant_Job_Description__1_.pdf

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