SEND Casework Officer

Job introduction

Job Title: SEND Casework Officer

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.  Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!  

The Role:

• As a SEND Casework Officer, you will continue Liverpool’s commitment of ensuring that children and young people with special educational needs and/or disabilities (SEND) have a positive educational experience, we are looking for a SEND Casework Officer to work in support of pupils with Education, Health and Care (EHC) Plans. This will involve carrying out the statutory assessment and EHC plan review process, ensuring children and young people are placed and supported suitably in line with relevant legislation
• In the role of a SEND Casework Officer, you will be responsible for managing a caseload of children and young people under assessment for EHC plans and a cohort of children and young people with EHC plans already in place
• Our SEND Casework Officer are the first point of contact for families, providing excellent customer service and demonstrating good interpersonal skills in order to foster and maintain positive and effective working relationships with families and professionals
• As the SEND Casework Officer, you’ll be working in partnership with other agencies to achieve positive outcomes for children and young people as well as experience of working as part of a team, including multi-agency teams
• You, the SEND Casework Officer must be able to work under your own initiative on a specified caseload and as a part of a wider team to statutory timescales and deadlines and be expected to use all aspects of IT including Microsoft Office Suite
• You, the SEND Casework Officer will have excellent mediation and negotiation skills with a proven ability to work effectively under pressure in addition to extensive experience of casework, including supporting families and legal challenge
• Our SEND Casework Officer must have working experience and in-depth knowledge of all aspects of the Children and Families Act 2014 and all associated legislation including SENDIST regulations is required  

Our offer to you:

• 35 hour working week with hybrid working model
• At least 27 days holiday, plus bank holidays rising to 32 after 5 years service (pro rata if part time) - option to purchase further days
• Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
• Part of the Local Government Pension scheme – option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing Date for this role is: Thursday 2nd January 2025

If you would like to talk to a member of the team about the role or have an informal discussion, please contact Amy Acharya Tel: 07598063738 email: amy.acharya@liverpool.gov.uk or Liz McVeigh Tel: 07803 815333 email: Elizabeth.Mcveigh@liverpool.gov.uk

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk

Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Watch our recruitment video and see what life is like working at Liverpool City Council.