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Working as a Tenancy Housing Officer you</span> will be responsible for providing tenancy services for a defined geographical area of approximately 1250 general needs and sheltered tenancies. In this role you will provide comprehensive housing and tenancy management services including completing new tenant and nine-month visits, processing tenancy changes such as successions, left in occupation and mutual exchanges. You will be managing complex tenancy cases, dealing with breaches of tenancy conditions, overseeing cases of nuisance and anti-social behaviour including preparing and serving legal paperwork, representing the Council at Court and making appropriate referrals to tenancy support and sustainment when required.</p>\n<p>This is a great opportunity to work as part of a busy team of Housing Officers ensuring all tenancy management functions are undertaken to a high standard, within the required timescales and in accordance with agreed targets. <span lang=\"EN-US\">We want to help our residents to sustain their tenancies and ensure that everyone receives an excellent customer experience. </span></p>\n<p>You will need to have:</p>\n<ul>\n<li>Excellent verbal and written communication skills</li>\n<li>Experience of working as a Housing Officer in Tenancy Services </li>\n<li>An understanding of Tenancy Laws and Policies</li>\n<li>The skills and knowledge plus the enthusiasm and passion for delivering an excellent customer service.</li>\n</ul>\n<p>What We Offer:</p>\n<p>Winchester is a wonderful place to work.  Our Council offices are in the heart of the city, the ancient capital of England.  We have 122,000 residents and welcome five million tourists annually who come to see our magnificent cathedral, heritage landmarks, cultural events and diverse landscape.</p>\n<p>Our district has been going through significant changes as we look to improve the quality of life for our residents, create a thriving economy and protect the environment for future generations.  Your ideas, energy and attitude will be vital in helping us to deliver an exciting future for the district whilst maintaining the spotlight on continuous service improvement.</p>\n<p>We offer some of the best terms and conditions available in local government including:</p>\n<ul>\n<li>Essential car user allowance</li>\n<li>Employer paid health cash plan</li>\n<li>Salary sacrifice scheme for cars and bikes</li>\n<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>\n<li>26 days annual leave per year (pro rata) rising to 33 days - dependent on length of service</li>\n<li>Flexible working arrangements</li>\n<li>13 days additional flexi leave per year (subject to operational requirements)</li>\n<li>Option to buy up to 5 days additional annual leave</li>\n<li>Free parking</li>\n<li>Membership to the Local Government Pension Scheme</li>\n<li>Support for continuous professional development</li>\n</ul>\n<p>If you feel you have the necessary background, experience, and skills for this role we would love to hear from you. Please read the job description for more details on this role and <span lang=\"EN\">for an informal discussion regarding this post and the opportunities it offers please contact Jo Elliott, Tenancy Team Leader, on 01962 848 145. </span></p>","shortDescription":"","jobType":"Community","employerType":"Local Government","howToApplyText":"<p>Please apply online via the link provided.</p>\n<p> </p>\n<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>","employer":"Winchester City Council","employerId":"a7ae9d8c-55da-498c-a114-e5176f4c842f","department":"","departmentId":"","location":"Winchester City Council, Southampton, Hampshire, Basingstoke, Andover","locationHierarchy":[],"locationType":2,"salaryDescription":"£36,648","salaryFrom":36648,"salaryTo":36648,"exactSalary":36648,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"37 hours","contractType":1,"dbsCheckRequired":true,"dbsType":2,"publishDate":"2024-07-22T14:20:00.000Z","expirationDate":"2024-08-25T22:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"42b60f10-6451-45ac-87c9-47aafa98acfb.docx","fileName":"Housing_Officer_Tenancy_-_Jan_23.docx"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/e12d229d-f9cc-4e3a-a078-0b93cdd0c130.png","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/4d13c2ee-6061-4f2a-aa5f-801b486d656f","createdDate":"2024-07-22T14:20:44.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false},"dataUpdateCount":1,"dataUpdatedAt":1724350527947,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","4d13c2ee-6061-4f2a-aa5f-801b486d656f"],"queryHash":"[\"jobDetails\",\"4d13c2ee-6061-4f2a-aa5f-801b486d656f\"]"},{"state":{"data":[{"jobId":"5ca0b1a5-761d-40f0-b401-5291f6c217e9","jobTitle":"Youth Club Co-ordinator","employerName":"Bracknell Forest Council"},{"jobId":"5591a42c-0651-4791-bd37-86107152f959","jobTitle":"Corporate Partnerships Executive","employerName":"PACT (Parents and Children Together)"},{"jobId":"451d7891-ab3a-4412-9c66-7f1289298b39","jobTitle":"Community Engagement Manager","employerName":"London Borough of Enfield"}],"dataUpdateCount":1,"dataUpdatedAt":1724350527982,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","4d13c2ee-6061-4f2a-aa5f-801b486d656f"],"queryHash":"[\"similarJobs\",\"4d13c2ee-6061-4f2a-aa5f-801b486d656f\"]"}]}