Stevenage (On-Site)
Permanent, Part time
£30,559 progressing to £33,366
Job Title: Childrens Information Advice Officer
Starting Salary: £30,559 progressing to £33,366
Hours: 22.5 hours per week
Location: Stevenage
Contract Type: Permanent
Directorate: Childrens Services
About the team
We are currently recruiting a Children's Information and Advice Officers to work within the Gateway Early Help Service. If you are passionate and committed to supporting children and families to access the right support at the right time and are interested in this area, this is role for you.
Early Help are a consent base Service and we use the Continuum of need to aid responding to referrals.
About the role
As a CIAO you will support families and children by providing information on the offer of services available universally and within Early Help in Hertfordshire. The signposting of information will support families in need to prevent an escalation of concern.
Your work will be underpinned by the principle of improving outcomes for children, young people and their families through communicating with parents and agencies to best understand a child and family's needs and to contribute towards identifying support services and signposting to these
About you
Essential:
This job role is within the Health and Social Care Services, level HSC8 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact claire.larkins@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £30,559 progressing to £33,366
Hours: 22.5 hours per week
Location: Stevenage
Contract Type: Permanent
Directorate: Childrens Services
About the team
We are currently recruiting a Children's Information and Advice Officers to work within the Gateway Early Help Service. If you are passionate and committed to supporting children and families to access the right support at the right time and are interested in this area, this is role for you.
Early Help are a consent base Service and we use the Continuum of need to aid responding to referrals.
About the role
As a CIAO you will support families and children by providing information on the offer of services available universally and within Early Help in Hertfordshire. The signposting of information will support families in need to prevent an escalation of concern.
Your work will be underpinned by the principle of improving outcomes for children, young people and their families through communicating with parents and agencies to best understand a child and family's needs and to contribute towards identifying support services and signposting to these
About you
Essential:
- Excellent communication skills both written and verbal and demonstrate the ability to build rapport with families and professionals during telephone calls.
- Excellent keyboard skills and be computer literate.
- Professional curiosity and excellent organisational skills to ensure work is completed within tight timescales.
- A team player, but also demonstrate the ability to work autonomously.
- Previous experience in working with Children and Families would be beneficial
- Previous experience in working with Children and Families would be beneficial
This job role is within the Health and Social Care Services, level HSC8 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact claire.larkins@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Sun 11/05/2025 at 01:00
Job reference: HCC27508