Your role will involve ensuring safety and well-being of our customers and security of our schemes at night.

This is a waking night position covering at least one accommodation based scheme. Your role could include providing advice and response in person or by phone.

You will actively work with and support your managers and team colleagues to ensure that all aspects of service delivery meet excellent standards in terms of quality and outcomes.

What

* Work as part of a team to enable customers to fulfil tenancy and other housing obligations; ensure they fully understand their rights and obligations as set out in tenure agreements, handbook and local house rules

* Ensure safety and security of the building and residents

* Actively promote good, two-way, neighbour and community relationships

* Address anti-social behaviour incidents and concerns; respond appropriately to minimise the impact on others and prevent its escalation.

* Undertake appropriate duties, such as reporting repairs, undertaking health and safety duties, and advocating for customers to ensure they enjoy a safe, homely communal space and environment

* Plan your time to be efficient and productive; maximise customer facing time; use workplace tools and systems effectively, including all relevant IT systems

* Participate in rotas that ensure customers have access to support when they need and want it, and are appropriate levels of staff cover at your service

* Manage service risk by working with your manager and team to share information, report concerns and develop effective risk mitigation plans; support colleagues and managers to respond appropriately to emergencies

Contribute to a positive and continuously improving work environment: recognise customers as drivers of quality and performance;

* Communicate effectively with customers, their families, carers, colleagues and other stakeholders to provide a holistic and high quality service

* Contribute to a safe working environment by diligently carrying out health and safety duties as required by your manager, in line with Genesis policies, procedures and best practice;

* Respond to complaints or concerns effectively; resolve those you can, escalate issues appropriately and keeping those affected informed.

* Undertake other reasonable duties as required by your line manager

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

Experience

* Providing a customer-focused service

* Working effectively within a team

* Using own initiative to solve problems

* Car driver with use of own car

Desirable:

. understanding of and a genuine interest in the particular needs of the customer group served

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Step 1: If you are interested, please send your application now! Closing date is 28th January 2025  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS)

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.