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Your role could include providing advice and response in person or by phone.</div><div> </div><div>You will actively work with and support your managers and team colleagues to ensure that all aspects of service delivery meet excellent standards in terms of quality and outcomes.</div><div>What</div><div> </div><div><strong>How you'll do it</strong></div><div> </div><div>* Work as part of a team to enable customers to fulfil tenancy and other housing obligations; ensure they fully understand their rights and obligations as set out in tenure agreements, handbook and local house rules</div><div>* Ensure safety and security of the building and residents</div><div>* Actively promote good, two-way, neighbour and community relationships</div><div>* Address anti-social behaviour incidents and concerns; respond appropriately to minimise the impact on others and prevent its escalation.</div><div>* Undertake appropriate duties, such as reporting repairs, undertaking health and safety duties, and advocating for customers to ensure they enjoy a safe, homely communal space and environment</div><div>* Plan your time to be efficient and productive; maximise customer facing time; use workplace tools and systems effectively, including all relevant IT systems</div><div>* Participate in rotas that ensure customers have access to support when they need and want it, and are appropriate levels of staff cover at your service</div><div>* Manage service risk by working with your manager and team to share information, report concerns and develop effective risk mitigation plans; support colleagues and managers to respond appropriately to emergencies</div><div>Contribute to a positive and continuously improving work environment: recognise customers as drivers of quality and performance;</div><div>* Communicate effectively with customers, their families, carers, colleagues and other stakeholders to provide a holistic and high quality service</div><div>* Contribute to a safe working environment by diligently carrying out health and safety duties as required by your manager, in line with Genesis policies, procedures and best practice;</div><div>* Respond to complaints or concerns effectively; resolve those you can, escalate issues appropriately and keeping those affected informed.</div><div>* Undertake other reasonable duties as required by your line manager</div><div> </div><div><strong>The Ideal Candidate</strong></div><div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.</div><div> </div><div>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. 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