Stevenage (On-Site)
Permanent, Full time
No DBS check required
£26,835 progressing to £30,060
Job Title: Customer Coordinator
Starting Salary: £26,835 progressing to £30,060
Hours: Full Time
Location: Farnham House Stevenage, 3 days office based, 2 days working from home
Contract Type: Permanent
Directorate: Ault Care Services
About the team
Are you looking for an exciting new challenge? We are looking for Customer Coordinators to join our Connected Lives Gateway Service for both Older People and Adults with Disabilities. This service aims to prevent, reduce and delay need by ensuring people access a wide range of information/advice, intervention, and support at the right time and in the most uncomplicated way possible.
This crucial role in our Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.
Applying HCC's Connected Lives assessment framework, Gateway Connections work with citizens focusing on what the person wants to achieve - their outcomes. We explore personal strengths, their family and friends' support networks, and using expert knowledge we connect people with things that will help individuals and families to get on with their lives, achieving prevention, reducing or delaying the need for statutory provision of care services.
This requires we work collaboratively with our operational links in the Voluntary, Community, Faith and Social Enterprise preventative strategy, Herts Help, and social prescribing. Relationships will also be developed with Hertfordshire Partnership NHS Foundation Trust (HPFT) Single Point of Access, the Frailty single point of contact, & Health partners.
About the role
You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.
We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.
We are a flexible team that promotes HCCs Ways of Working protocols.
About you
It is crucial that you have some prior knowledge and experience within the Social Care sector and beneficial to have relevant knowledge Social Care legislation such as the Care Act 2014, Mental Capacity Act 2005, and others.
An understanding of person-centred care is important as this is a key principle within Hertfordshire's Connected Lives Practice to ensure people are supported to maintain and develop their independence.
You will need to be a confident individual, a good team player, with the ability to work autonomously with cases to enable people to live independently in the community. You will conduct telephone and virtual conversations with people using Adult Care Services' Connected Lives conversations, to achieve desired outcomes. We need you to be able to work successfully with partners and many other agencies for the benefit of citizens. Your self-organisation is key, as is a 'can do' attitude
Are you passionate about making a tangible difference in people's lives and their communities? Join our Gateway teams in Herts Adult Care Services, where you will work closely with Hertfordshire citizens, their carers and families, as well as our teams and statutory and community partners. This role presents rewarding challenges, such as addressing the unique needs of each individual and their carers, and finding innovative community and enabling solutions to improve their quality of life and wellbeing. Our Gateway teams, including virtual assessment, visiting assessment services, and Occupational Therapy services, offer excellent career development opportunities and specialisation. Gateway is fundamental in enacting positive change within the community, ensuring that adults receive the care and support that respects their dignity and independence. Joining our Gateway teams means being part of a dedicated group of professionals committed to enabling adults' wellbeing in their local community.
This job role is within the Health and Social Care, level 7 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact:
Yvonne.Odita@hertfordshire.gov.uk or Hayley.Clancy@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: to be confirmed
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. .
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £26,835 progressing to £30,060
Hours: Full Time
Location: Farnham House Stevenage, 3 days office based, 2 days working from home
Contract Type: Permanent
Directorate: Ault Care Services
About the team
Are you looking for an exciting new challenge? We are looking for Customer Coordinators to join our Connected Lives Gateway Service for both Older People and Adults with Disabilities. This service aims to prevent, reduce and delay need by ensuring people access a wide range of information/advice, intervention, and support at the right time and in the most uncomplicated way possible.
This crucial role in our Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.
Applying HCC's Connected Lives assessment framework, Gateway Connections work with citizens focusing on what the person wants to achieve - their outcomes. We explore personal strengths, their family and friends' support networks, and using expert knowledge we connect people with things that will help individuals and families to get on with their lives, achieving prevention, reducing or delaying the need for statutory provision of care services.
This requires we work collaboratively with our operational links in the Voluntary, Community, Faith and Social Enterprise preventative strategy, Herts Help, and social prescribing. Relationships will also be developed with Hertfordshire Partnership NHS Foundation Trust (HPFT) Single Point of Access, the Frailty single point of contact, & Health partners.
About the role
You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.
We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.
We are a flexible team that promotes HCCs Ways of Working protocols.
About you
It is crucial that you have some prior knowledge and experience within the Social Care sector and beneficial to have relevant knowledge Social Care legislation such as the Care Act 2014, Mental Capacity Act 2005, and others.
An understanding of person-centred care is important as this is a key principle within Hertfordshire's Connected Lives Practice to ensure people are supported to maintain and develop their independence.
You will need to be a confident individual, a good team player, with the ability to work autonomously with cases to enable people to live independently in the community. You will conduct telephone and virtual conversations with people using Adult Care Services' Connected Lives conversations, to achieve desired outcomes. We need you to be able to work successfully with partners and many other agencies for the benefit of citizens. Your self-organisation is key, as is a 'can do' attitude
Are you passionate about making a tangible difference in people's lives and their communities? Join our Gateway teams in Herts Adult Care Services, where you will work closely with Hertfordshire citizens, their carers and families, as well as our teams and statutory and community partners. This role presents rewarding challenges, such as addressing the unique needs of each individual and their carers, and finding innovative community and enabling solutions to improve their quality of life and wellbeing. Our Gateway teams, including virtual assessment, visiting assessment services, and Occupational Therapy services, offer excellent career development opportunities and specialisation. Gateway is fundamental in enacting positive change within the community, ensuring that adults receive the care and support that respects their dignity and independence. Joining our Gateway teams means being part of a dedicated group of professionals committed to enabling adults' wellbeing in their local community.
This job role is within the Health and Social Care, level 7 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact:
Yvonne.Odita@hertfordshire.gov.uk or Hayley.Clancy@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: to be confirmed
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. .
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Sun 19/01/2025 at 00:00
Job reference: HCC26759