ASB Manager

Title: ASB Manager
Contract Type: Permanent - 35 hours  
Location: London (Stratford) with travel required 
Persona: Agile - 1-2 days office attendance required                                                                               
Salary: £53,660 to £59,420 per annum depending on location and experience, plus ECU allowance**
Closing date for completed applications: 7th March 2025 at 23:00pm

Interviews will be held via Teams on a date to be confirmed

 

Early applications are encouraged as we reserve the right to close the advertisement

ASB Manager Role Profile Jan 25.docx
 

 

Why choose L&Q?

We offer a competitive annual salary and staff benefits package:

 

• Strong family-friendly policies  
• Hybrid working Model
• Committed Learning & Development 
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6% 
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Westfield Health Cash Plan
• A dedicated employee benefits/discount portal
• Great places to work certified 2024-2025
• Best Workplaces for Women – ranked 23 in the UK

 

 

This is an exciting opportunity to join our Housing Specialisms team, which sits within our Housing Management division.  As the ASB Manager, you’ll be supporting the Head of Housing Specialisms and managing a team of ASB Case Workers, to deliver a responsive, efficient, agile, high quality and customer focused ASB service.

  

  

You’ll deal with the most serious ASB and criminal cases, always ensuring positive outcomes for residents and communities. The role will require you to help develop and shape our service improvement plan, to reduce Anti-Social Behaviour and criminal activity in our neighbourhoods. 

 

The successful candidate will be a strong people manager, able to demonstrate excellent communication and time management skills and an ability to manage a complex workload while meeting tight deadlines.

 

It’s important that you’re confident and have excellent negotiation, influencing and organisational skills to achieve the best results for residents. Stakeholder management and partnership development is also key to this role. Having an ability to engage with a diverse customer base is also essential. 

 

Residents are the most important part of our business and as a member of the Housing Management division, it’s vital that you display passion and commitment, to lead and deliver excellent service, every time. This will be measured against the high standards and values that we set across the organisation and department.

 

If you are interested in this role and can demonstrate the skills and experience required, then please apply without delay!

 

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. 

 

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

 

For this post the successful candidate will need to apply for or be in possession of a Disclosure Barring Service certificate (DBS – level of check to be agreed) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk 

 

 

 

Our commitments:

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.  More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.  We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.