Concierge

The role

We are looking for a Concierge to join and support our Care & Independent Living team here at Southern Housing!

Based out our Bentham house scheme in London, SE3, this role will ensure that the building is secure and the residents and visitors are safe at all times. You will provide customer-focused assistance and support to residents and visitors using public areas of the building and communal facilities.

Some responsibilities will include:

• Ensuring that a high quality of customer service is provided at all times, in response to enquiries in person, by phone, letter or e-mail in line with Southern Housing's values and standards.

• Providing a welcoming and informative reception service for visitors to the building.

• Monitoring CCTV and carry out patrols of internal and external communal areas to ensure that the buildings and residents are secure and safe and that fire exit routes are clear.

• Responding to security system/fire alarms and incidents in line with agreed procedures and liaise with emergency services and the Out-of-hours Manager where needed.

• Managing bookings/reservations for the commercial spaces and communal facilities, ensuring they are clean, tidy and ready to hire, and that IT and any other equipment is working and available - and explained or demonstrated to hirers as required.

What you'll need:

• Knowledge and experience of providing security in a residential building.

• Knowledge of security systems and protocols

• Knowledge of fire, health and safety in relation to people and property

• Experience of working in a customer facing role.

Closing date:"Sunday 6th April 2025 at 23:59

Shortlisting: W/c 7th April 2025

Interviews: W/c 14th April 2025

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life
assurance

Healthcare cash plan

Eyecare & dental

Birthday
leave

Retailers discounts

Cycle
to work

Buy & sell
annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.