Service Improvement Officer

Are you passionate about driving positive change and improving services?

Do you have a track record of successfully managing projects and delivering results within set timescales?

Are you able to demonstrate your ability to analyse data and communicate findings clearly and effectively?  

An opportunity has arisen within The Service Improvement Team for a Service Improvement Officer.

The successful candidate should:

- Possess strong communication skills, with the ability to write clear, concise reports and deliver engaging presentations.

- Bring experience in project and time management with the ability to work independently and deliver results under pressure.

- Demonstrate a highly analytical approach to evaluating data, making informed decisions that drive effective service improvements.

Operational Duties & Accountabilities

- Co-ordinate and support individual service reviews and assist with arrangements to meet statutory regulations.

- Collect, analyse and report on housing service policies, procedures and performance data with a view to identifying areas for improvement

- Carry out research into how other organisations provide equivalent services and report on examples of best practice for service reviews and other initiatives

- Assist with collection and submission of data required for benchmarking, carry out benchmarking exercises on-line and produce reports of results for service reviews and as required by service managers

- Carry out research with tenants, other customers and stakeholders including online,  postal and telephone surveys, focus groups, face-to-face interviews etc. connected with service reviews and other initiatives

- Co-ordinate arrangements for Tenants’ Satisfaction Survey and development of proposals to act on findings

- Monitor, evaluate and report on progress towards implementation of improvement plans following service reviews

- Produce user-friendly information for customers, staff and external stakeholders about performance and service developments

- Assist in the management of the housing service content on the Council’s website and intranet

- Collect, analyse and report on performance indicators and related information and new Government policies and initiatives

- Undertake any other duties as may be assigned from time to time commensurate with the grade of the post

There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexi-time, we have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals.

This is a Fixed Term Contract for 6 months. The role is Full Time, 37 hours per week.

For an informal discussion about the post, please contact Sharan Thompson at sharan.thompson@waverley.gov.uk

Closing date for applications: 9.00am on Tuesday 25th March 2025.

Interview date: Thursday 3rd or Friday 4th April 2025.

Please note we do not accept applications after the closing date and time given on the advert.