10 days left to apply
Euston, London (Hybrid)
Contract, Flexible hours, Full time
Basic DBS check required
£29,586 per annum
37 hours
Customer Resolution Officer (12 Month Fixed term Contract)
Origin – Great homes, positive people and strong communities
Salary - £29,586 per annum
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Customer Resolution Officer (12 month fixed term contract)
As a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.
You’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.
What you’ll need
We’re looking for someone who has
For this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .
Our Values
Our core values are at the heart of how we work
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.
Closing Date for applications - 10 November 2024