Operational and Waste Service Support Officer

An exciting opportunity has become available to join the Operational, Waste and Housing Maintenance Teams as a Support Officer.

• Are you a highly organised individual?
• Do you have a disciplined approach to work and capable of seeing tasks through from start to finish?
• Do you have excellent customer service skills? and
• Like a variety of work?

If so, this could be the job for you. 

About the role

Predominantly working from the Warren Lane Depot, the role is to provide an efficient administration in line with the business needs of the Operational, Waste and Building Maintenance services.

The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting the most visible services that we provide to resident in the District.  The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to deliver your role,

Who we’re looking for

We’d love to hear from you if you:

• Are well organised and can remain calm, focused and professional when under pressure.
• Have worked in a customer service facing role and have excellent communication skills.
• Have good written and verbal communication skills with an eye for detail.
• Know how to maintain databases, manage cases like complaints and analyse information.
• Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.
• Are confident to challenge information provided to you as part of your role and to carry out further investigations into matters.
• Are comfortable using technology and Microsoft Office.

This is a full-time role, and applicants must demonstrate they meet the criteria of the role as described in the Role Specification.

What we offer

When you join us your expertise/skills/experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers our employees/you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park helping the workplace to be productive and enjoyable.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

The Warren Lane Depot is based in Hurst Green and there is onsite parking available.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (requiring presence in the office for a minimum of two days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.

If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail smander@tandridge.gov.uk.