Camden, Euston, London (Hybrid)
Contract, Full time
£30,328
37 hours
Origin – Great homes, positive people and strong communities
An inspiring past and a bright future
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Housing Services Administrator
As Housing Services Administrator you will provide administrative support to the Housing Service Team to deliver a customer focused service to all Origin customers. This will primarily be for Neighbourhood Management, but you may from time to time work with Estate Services and Home Ownership. You will contribute to effective departmental working and support to colleagues.
What you’ll do
- Maintain all departmental records and information systems
- Administration and secretarial support including minute taking for departmental meetings
- Deal with enquiries from residents, key stakeholders and the general public
- Overseeing key and fob management
- Take the lead in working in collaboration with our parking management company
- Provide an office presence in both offices
- Maintain duty rotas for the teams
- Purchase order management – Bacs payment requests for suppliers
- Stock management of team’s essential supplies and maintain stock levels of fire signage
- Lead on information gathering for subject access requests
- Prepare information for Housing Ombudsman enquiries
- Preparing information on team performance for Key Performance Indicator reporting
- Undertaking projects on information retrieval and analysis as required from time to time.
What you’ll need
We’re looking for someone who has:
- Significant experience in similar administration/customer service role in a busy working environment
- Understanding of social housing
- IT skills – e.g. Word, Excel and Outlook
- Good keyboard skills (40 wpm)
- Verbal and Written Communication skills
- Planning & Organising
- Numerical skills
Our Values
Our core values are at the heart of how we work
- Take the lead
- Create energy
- Build trust
- Be generous
- Stay grounded
- Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
- Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
- A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
- 2 additional ‘giving something back’ volunteer days
- A pension scheme with contributions from 4%-8% of your salary
- Family leave, compassionate leave and enhanced maternity pay
- Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
- Interest free loans to help spread the cost of a season ticket or another big purchase
- Annual staff conference, team away days and annual team meal allowance
- Access to Perk Box for fantastic savings on everyday purchases and much more
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Housing Services Administrator below.
Closing date 6 April 2025
Upon submitting your application, you will be required to complete an online test. Please ensure to check your junk mail folder in case the test link is directed there.
Interviews 16th April 2025