{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1736946641305,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"3d3f1298-7aca-42c8-848a-5884b6d98ba5","title":"Customer Service Assistant","employer":"United Colleges Group","department":"","location":"Paddington Green Campus, Paddington Green, London","locationType":3,"description":"<p><strong>Role: Customer Service Assistant</strong></p>\n<p><strong>Location:</strong> Paddington Green, Operational reasons may require you to work at alternative sites to meet the exigencies of the business</p>\n<p><strong>Responsible to: </strong>Learner Services Manager</p>\n<p><strong>Salary: </strong>£24,965.00 - £30,378.00 per annum (including London Weighting Allowance)</p>\n<p><strong>Role Type: </strong>Full-Time, Permanant</p>\n<p><strong>About UCG</strong></p>\n<p>United Colleges Group (UCG) is based at the heart of the education sector in London.  With a combined turnover of c£50m, the Group has both the ambition and strength to create a lasting difference in the local communities it serves, and beyond. United Colleges Group, formed in 2017, has continued to provide strong education and skills support to the c16,000 learners who we serve every year. We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Customer Service Assistant to join our cohort of dedicated staff.</p>\n<p><strong>About the role </strong></p>\n<p>The Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff. The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.</p>\n<p>The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.</p>\n<p>As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.</p>\n<p>The Customer Service Assistant will;</p>\n<ul>\n<li>Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towards</li>\n<li>Have relevant experience providing administrative and customer service support in a busy working environment</li>\n<li>Have a sound knowledge of operating a switchboard</li>\n<li>Have excellent interpersonal and communication skills</li>\n<li>Have effective communication skills- both written and verbal</li>\n<li>Be able to work proactively and use initiative without supervision while also working as part of a team</li>\n</ul>\n<p>In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.</p>\n<p><strong>How to Apply</strong></p>\n<p>If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite <a href=\"https://ucgjobs.com/\">https://ucgjobs.com/</a></p>\n<p>Alternatively, you can e-mail us on for more information, quoting the job reference.</p>\n<p><em>Please note that we may close the application prior to the listed date should sufficient applicants be received.</em></p>\n<p><strong>The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.  Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.</strong></p>","shortDescription":"","salaryDescription":"£24,965.00 - £30,378.00 per annum (including London Weighting Allowance)","publishDate":"2025-01-09T15:40:00.000Z","expirationDate":"2025-01-30T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/19b41d63-a266-4549-8ddb-52f28fccc556.png","score":1,"featured":false,"enhanced":false},{"id":"bb313997-6c0c-4eff-a80f-6ee3cde19272","title":"Support Mentor","employer":"Social Interest Group","department":"","location":"30 St Charles Square","locationType":3,"description":"<p><strong>ABOUT THE SUPPORT MENTOR ROLE </strong></p>\n<p>We are looking for a compassionate and motivated Support Mentor to join our team, working weekends in a 24-hour supported accommodation service. This service provides vital support to individuals experiencing homelessness with complex needs, including mental health challenges and substance misuse.   </p>\n<p>SIG Penrose complex needs hub: Is commissioned by the Royal Borough of Kensington and Chelsea, provides safe, accommodation-based housing and support for socially excluded individuals. The service uses a Supportive Relational Model, focusing on strengths-based, trauma-informed, and psychologically informed approaches, with co-production at its heart.</p>\n<p><strong>Shift Pattern: </strong>15 hours per week, Saturday and Sunday, 9:00AM – 5:00PM or 1:00PM – 9:00PM </p>\n<p><strong>Salary: </strong>£26,100 Actual salary will be pro-rata based on hours worked </p>\n<p><strong>What are we looking for from a Support Mentor?</strong></p>\n<ul>\n<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector</li>\n<li>Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs</li>\n<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li>\n<li>Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs </li>\n</ul>\n<p><strong>What we offer</strong></p>\n<ul>\n<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>\n<li>Training and Development, including access to courses, upskilling, and progression plans</li>\n<li>Employee Assistance Programme, including counselling</li>\n<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>\n<li>Eligibility to register with Blue Light Discount Card</li>\n<li>Life Assurance Scheme</li>\n<li>Cycle-to-work scheme</li>\n<li>Annual Staff Awards</li>\n</ul>\n<p><strong>ABOUT US</strong></p>\n<p>Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</p>\n<p>SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.</p>\n<p>Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: <a href=\"https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be\">Theory of Change</a></p>\n<p>Further details can be found on our website here: <a href=\"https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk\">Theory of Change - Social Interest Group - Social Interest Group</a>. </p>\n<p><strong>ADDITIONAL INFORMATION</strong></p>\n<p>Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.</p>\n<p>Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our <a href=\"https://socialinterestgroup.org.uk/\">website</a>.</p>\n<p>For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email <a href=\"mailto:recruitment@socialinterestgroup.org.uk\">recruitment@socialinterestgroup.org.uk</a> or call our central office on <a href=\"tel:02036689270\">020 3668 9270</a> to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. </p>\n<p>Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.  </p>\n<p>We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.</p>\n<blockquote>\n<p><strong>Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.</strong></p>\n</blockquote>","shortDescription":"","salaryDescription":"£26,100 (Full-Time Equivalent)","publishDate":"2025-01-08T17:20:00.000Z","expirationDate":"2025-01-27T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/72a85ab1-8e4c-4e60-b6d3-9bd9e54d933b.jpg","score":1,"featured":false,"enhanced":false},{"id":"526ea2b9-e1ba-4468-a622-5440ed8f3450","title":"Senior Insight & Evaluation Officers","employer":"Care Quality Commission","department":"","location":"London","locationType":2,"description":"<p><strong>Salary: £32,471 per annum (National Framework) or £38,143 per annum (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home. For part time roles – please note this will be pro rata<br>Hours: Full-time 37 hours per week. Job-share will be considered. Talk to us about compressed hours<br>Contract: 23-month Fixed term/Secondment opportunity<br>Location: Home-based or Office based, flexible location. Hybrid working<br>Closing date: Sunday 19th January 2025 at 11.59pm</strong></p>\n<p><strong>Please note some roles may be subject to a satisfactory DBS check</strong></p>\n<p><strong>About Us</strong><br><br>We’re the Care Quality Commission (CQC) and we work to improve health and adult social care in England. <br><br>Through the dedication of our expert team, we monitor health and social care services to provide England with a safe and compassionate care system, recognising when services perform well as well as encouraging improvements and taking action over poorer care, where necessary.<br><br>One of our main commitments is to become a truly inclusive organisation and to role model a diverse and representative culture. To do so, we work with a variety of networks, including the Disability Equality Network, Race Equality Network and LGBT+ Equality Network.<br><br>We’re now looking for three Senior Insight &amp; Evaluation Officers to join us on a full-time basis for a 23-month fixed-term contract. We are also offering this role as a secondment opportunity.<br><br><strong>The Benefits </strong><br><br>- 27 days’ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays<br>- NHS pension scheme, with around a 14% employer contribution<br>- Free employee assistance service 24 hours a day <br>- Discounts to supermarkets, high street stores, electronics and fleet cars <br>- Discounted gym vouchers<br>- Cycle to work scheme<br>- Internal reward scheme where you could win a voucher or two!<br>- Equipment for homeworking<br><br><strong>Why this could be a great role for you…</strong><br><br>This is a unique opportunity for a communications or engagement professional with experience of delivering enhanced engagement activity and analysing the impact to join our dedicated team.<br><br>You’ll have the chance to impact how CQC is viewed, both internally and externally, helping build our profile and engage with more people right across the country.<br><br>What’s more, you’ll be gaining critical experience within the public sector arena, adding to your portfolio of expertise and supporting future moves and career development.<br><br>So, if you want to help us make a positive impact read on and apply today!<br><br><strong>What you will bring…</strong><br><br>To be considered as our Senior Insight &amp; Evaluation Officer, you will need:<br><br>- Experience of working within the engagement and/or communications field with significant experience in applying this across a range of engagement/communications programmes<br>- Experience of designing and delivering accessible and meaningful engagement activity with a range of external stakeholders<br>- Experience of evaluating engagement effectiveness using various methodologies including experience of interpreting evaluation insight from different sources to describe the overall impact of engagement activity<br>- Experience of engaging with stakeholders and delivering actionable insights<br>- Effective networking and relationship building skills, with the ability to think creatively to engage stakeholders in our work<br><br><strong>What you’ll be doing…</strong><br><br>As our Senior Insight &amp; Evaluation Officer, you will develop engagement strategies that will mean we can better engage with our audiences and support health and social care. <br><br>Specifically, you will work with individuals across our organisation and stakeholders outside of it to make sure the views and ideas of our audiences inform our decision-making process and support their work.<br><br>You will bring people together to drive our actions, helping us to do the right thing at the right time to make an impact on the industry we support. Planning, delivering and evaluating a dynamic portfolio of projects, you will collate and share insights gathered from providers and the public. <br><br>Additionally, you will: <br><br>- Use evaluations to describe the impact of our engagement and communications<br>- Showcase how our efforts make a tangible difference<br>- Work with teams to ensure insights shape campaigns<br>- Manage budgets and procurement for projects<br><br><strong>Next steps…</strong><br><br>If you require any support or assistance with the recruitment process, please get in touch with our team or include a note in your application.<br><br>We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.<br><br>So, if you’d like to join us as a Senior Insight and Evaluation Officer, please apply via the button shown.<br><br>Other organisations may call this role Senior Insights Analyst, Evaluation and Impact Officer, Stakeholder Insight Specialist, Strategic Insights Co-ordinator, Data and Impact Analyst, Insight and Performance Officer, Insight and Strategy Specialist, or Senior Engagement Analyst.</p>","shortDescription":"","salaryDescription":"£32,471 per annum (National Framework) or £38,143 per annum (London Framework)","publishDate":"2025-01-03T11:58:34.542Z","expirationDate":"2025-01-19T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/67806af2-2d85-4d86-b1ca-1c6cc4bb5582.jpg","score":1,"featured":false,"enhanced":false},{"id":"b6c99ebc-fd56-4077-bf15-6829c490bea7","title":"Recovery Worker","employer":"Social Interest Group","department":"","location":"West London","locationType":3,"description":"<p><em><strong>Please note, due to the nature of the service and the vulnerable residents we support, the exact location is not disclosed at this stage. </strong></em></p>\n<p><strong>ABOUT THE RECOVERY WORKER ROLE</strong></p>\n<p>Are you passionate about empowering people to overcome challenges and transform their lives? As a Recovery Worker, you'll play a hands-on role in supporting individuals facing addiction, homelessness, and complex needs – guiding them towards stability, independence, and brighter futures.</p>\n<p>Churchfield and Cherington provide supported housing for individuals facing addiction and homelessness, with Churchfield offering 24/7 temporary support for those in active addiction and Cherington supporting abstinent residents to reintegrate into the community. The service has stairs, applicants will need to be able to move freely around the service in order to conduct welfare checks and room checks. Please note: Due to the nature of the service, the postcode and address have been withheld. The location is within the Ealing/Hanwell area.</p>\n<p><strong>Shift Pattern: </strong>37.5 hours per week, On site only, Monday to Friday. Rolling rota of 3 to 4 shifts per week, each lasting 12.5 hours from 8:00 AM to 8:30 PM </p>\n<p><strong>Salary: </strong>£26,100 </p>\n<p><strong>What are we looking for from a Recovery Worker?</strong></p>\n<ul>\n<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector</li>\n<li>Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs</li>\n<li>Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders</li>\n<li>Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative </li>\n</ul>\n<p><strong>What we offer</strong></p>\n<ul>\n<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>\n<li>Training and Development, including access to courses, upskilling, and progression plans</li>\n<li>Employee Assistance Programme, including counselling</li>\n<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>\n<li>Eligibility to register with Blue Light Discount Card</li>\n<li>Life Assurance Scheme</li>\n<li>Cycle-to-work scheme</li>\n<li>Annual Staff Awards</li>\n</ul>\n<p><strong>ABOUT US</strong></p>\n<p>Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</p>\n<p>SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.</p>\n<p>Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: <a href=\"https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be\">Theory of Change</a></p>\n<p>Further details can be found on our website here: <a href=\"https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk\">Theory of Change - Social Interest Group - Social Interest Group</a>. </p>\n<p><strong>ADDITIONAL INFORMATION</strong></p>\n<p>Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.</p>\n<p>Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our <a href=\"https://socialinterestgroup.org.uk/\">website</a>.</p>\n<p>For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email <a href=\"mailto:recruitment@socialinterestgroup.org.uk\">recruitment@socialinterestgroup.org.uk</a> or call our central office on <a href=\"tel:02036689270\">020 3668 9270</a> to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. </p>\n<p>Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. 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Customer Service Assistant

United Colleges Group

United Colleges Group logo

£24,965.00 - £30,378.00 per annum (including London Weighting Allowance)

Paddington Green Campus, Paddington Green, London (On-Site)

Posted 6 days ago

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