{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":true,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730251265672,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"a597e312-f657-49e1-9e97-28e3da8b97af","title":"Head of Practice","employer":"London Borough of Merton","department":"London Borough of Merton","location":"London","locationType":3,"description":"About Us\nFounded in 2011, the South London Legal Partnership (SLLP) is the in-house legal service for the Royal Borough of Kingston upon Thames and the London Boroughs of Merton, Richmond upon Thames, Sutton and Wandsworth.\nSLLP is committed to being a high performing in-house shared legal service which plays an essential part in the achievement of the priorities and objectives of our five local authorities for the benefit of their communities.\nThe partnership has 150-160 staff and a turnover of £11 million. Over 1 million people are represented by the constituent councils. Operating at scale has enabled it to recruit and retain excellent staff and to provide a consistently high standard of service to our five Boroughs.\nSLLP’s Practice Management team provide business, IT and administrative support to the practice and maintain SLLP’s ISO 9001:2015 accreditation. The team also run the support desk for the award-winning Digital Courtrooms.    \nWe are seeking a new Head of Practice to lead and develop all the non-law elements of SLLP’s legal practice. You will have a solid track record of developing and embedding best practice, innovation and continuous improvement in the delivery of a large legal practice or an equivalent setting.  Excellent leadership skills will be key, as will the ability to engage successfully with SLLP staff, clients across the five Boroughs and external stakeholders. Managing a budget of circa £11 million, financial acumen will also be essential.\nSLLP’s Vision & Values include a commitment to improving services through the development of our staff in an inclusive and supportive environment. We aim to attract and retain a workforce which reflects the diverse communities we serve.\nIf you think you have the skills/experience we are looking for and share the same values, then we want to hear from you.\nPlease contact Julie Oldhamstead on <a href=\"mailto:julie.oldhamstead@merton.gov.uk\" target=\"_blank\">julie.oldhamstead@merton.gov.uk</a> to arrange an informal telephone call to discuss the role further.\nFor more information about SLLP visit <a href=\"https://join-sllp.com/\" target=\"_blank\">South London Legal Partnership | (join-sllp.com)</a>  ","shortDescription":"Head of Practice wanted to lead non-law elements of South London Legal Partnership (SLLP). Must have management skills and ability to engage with stakeholders.","salaryDescription":"Grade/Salary - Management Grade 1/2 - £80,934- £87,330 per annum","publishDate":"2024-10-23T23:00:00.000Z","expirationDate":"2024-11-21T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a7514927-714a-4d52-9147-23f11be5df0c.png","score":1,"featured":true,"enhanced":true},{"id":"d17afe79-0e9a-457a-97a4-772fc8e4c92a","title":"General Manager – Billingsgate Market","employer":"City of London","department":"","location":"City of London","locationType":2,"description":"Workplace Plus - Workplace plus – During your probationary period you will be expected to attend the workplace five days a week. Following successful completion of your probationary period you will have, subject to business needs, the flexibility to work one day a week from home.\nManage an iconic market in the heart of London. \nAbout us\nAt the City of London, we’re committed to putting people first. Billingsgate Market does just that. A thriving, industry leading market, it brings together over 50 merchants to provide unrivalled support for its customers. And it’s staffed by some equally incredible people. In return for the work they do for the communities they serve, we invest in our people, giving them all the tools they need to do the best work they can - plus a generous benefits package. Join us and do all kinds of extraordinary things.  \nAbout the role\nAs the General Manager of Billingsgate Market, you’ll be responsible for its day-to-day management. Through the supervision of several teams, you’ll ensure that the market is well maintained, effectively cleaned, and appropriately staffed. You’ll also act as the Markets Division’s security lead. You’ll represent the City of London on matters relating to Billingsgate Market at meetings, conferences, seminars and working parties, developing, and maintaining effective working relationships and speaking with authority when required. Most importantly, you’ll help instil a team culture that values collaboration, inclusivity, and teamwork, working to deliver continuous improvements, motivate your staff, and meet team objectives. \nAbout you \nIdeally a specialist in either security or safety, you’ll have a strong background in the general management of diverse teams. Ideally a member of a relevant professional institute, you’ll have experience managing and holding budgets, and significant demonstratable experience in a leadership position. You’ll have good knowledge of risk management, health & safety, and food hygiene regulations, and the ability to motivate and encourage members of your team. On a personal level, you’ll be highly organised, capable of delivering at pace, and a person passionate about providing an excellent service for the benefit of the community you serve. You’ll represent the City of London and its residents with pride and drive change that delivers service improvements within your team.\nWe particularly encourage applications from candidates who are currently underrepresented in our workforce at this grade. These include people who are Black, Asian and from global ethnic majority backgrounds, people with disabilities and women. \nInterested? Apply today, or for an informal discussion about this role, please contact Ben Milligan, Markets Director, on 020 7332 1678 or Emma Beard, New Spitalfields Market General Manager, on 020 8518 7670 (then press option 3). \nClosing date: 12 noon on 4 November 2024\nInterviews will be held on Monday 18 November & Tuesday 19 November 2024\nTo apply online please click the apply button. \nAlternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OSUR0646.  A minicom service for the hearing impaired is available on 020 7332 3732\nThe City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable. We are committed to regularly benchmarking and reviewing pay across the whole organisation and against external sectors. \nBecause our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.\nFor more information on our categories for workplace attendance, please view our guides <a href=\"https://careers.cityoflondon.gov.uk/working-here/\">here</a> \nWe will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs. ","shortDescription":"General manager role at City of London's Billingsgate Market: manage daily operations, represent City at meetings, lead teams, and ensure safety.","salaryDescription":"Salary: £72,390 - £82,160 (inclusive of London Weighting) (pay award pending)","publishDate":"2024-10-08T12:12:05.342Z","expirationDate":"2024-11-04T12:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/bc158db7-b7e7-4402-9b5b-53b5d66f4b2b.jpg","score":1,"featured":true,"enhanced":true},{"id":"0df8c688-9821-4197-b4a8-2ef665896696","title":"Head of Housing Solutions Independence and Rough Sleeping","employer":"London Borough of Hounslow","department":"","location":"Hounslow","locationType":3,"description":"About us at Hounslow\nWe’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.\nWe are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.\nAbout our Commitment to Diversity and Inclusion\nWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.\nWe work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.\nAs part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.\nOur Benefits\n<a href=\"https://www.hounslow.gov.uk/info/20037/working_for_the_council\" target=\"_blank\">If you join us, you’ll have access to a range of employee benefits. Read more about these here.</a>\nAbout The Role\nThis is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health, and social care agendas. With new dynamic leadership at its helm, the Housing Directorate is pursuing a mandate to be the best local housing authority that delivers for its residents.\nIf you want to be a part of our new progressive leadership team, this is a unique opportunity for you as well as us, because we are interested in what you can bring to help us improve and develop our services for our customers. You will need to be energetic, enthusiastic and ready for a new and exciting challenge where every day is different. You will have relevant work-based experience, have a track record of putting service users at the heart of service delivery and want to continue to learn and develop your knowledge and skills.\nAbout The Team You’ll Be Working In \nThis is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.\n1.You directly line manage Service Managers and through them a range of Assistant Service Managers and Advisers covering statutory and non-statutory homelessness and prevention services.\n2.This is a key Head of Service position within the Housing Directorate, leading our Housing Solutions, Independence, and Rough Sleeping Services.\n3.You will be responsible for a service that makes a real difference to the lives of people who are homeless or at risk of losing their homes.\n4.You will work alongside other Heads of Services, reporting to the Assistant Director for Homelessness, Independence and Preventative Services (HIPS) to support and lead aspects of our huge improvement programme.\nAbout You\n1. You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.\n2. You are a dynamic leader driving continuous improvement to a first class, modern and flexible prevention focussed service to a wide range of residents.\n3.You have extensive experience and consistent achievement at a senior management level in an organisation of comparable scope and complexity, working to continuously improve services for vulnerable people.\n4.You are experienced in leading, motivating and managing services with multi-disciplinary teams to achieve consistently high standards and deliver strategic objectives, policies and value for money services through effective service planning.\n5.Your excellent interpersonal skills will mean that you are able to be supportive and motivating as you lead and inspire, empowering your teams and colleagues whilst being clear and firm about performance and service delivery.\n6.You are an expert communicator who has extensive experience of developing excellent relationships with key partners. You take personal responsibility to obtain and maintain trust of a wide range of stakeholders, including residents, internal departments, external agencies, government departments.\n7.You are a critical thinker with innovative and creative problem solving skills that achieve the strategic objectives of the council, while managing and minimising risk across the service and effectively implement a preventative ethos in the areas of housing, health and social care.\n8.You have high personal integrity with a respect for the dignity and confidentiality of others. You will be committed to equal opportunities and understanding how the service needs to adapt to improve accessibility.\n9.You are self-motivated, highly organised and analytical with an attention to detail, able to review budgets, data and identify trends and make appropriate decisions.\n10.It is desirable that you have a degree or equivalent qualifications. You have demonstrable work experience and can evidence continual professional development.\n11.You can travel independently around the Borough to meet other professionals in community settings.\n12. Are you passionate about customer services?\n13.Are you an experienced homelessness professional with an excellent grasp of housing legislation?\n14. Are you looking to working in a forward thinking and progressive housing department?\n15.Are you a visible leader adept at managing high volumes of work involving vulnerable residents.\nIf the points above resonate with you, we would like to hear from you.\nRead more about the work you’ll be doing in the Role Profile\nEssential:\nBasic DBS is required for the role.\nWhen Interviews Will Be Held And Who To Contact:\nThe key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:\nEmail: <a href=\"mailto:Jonathan.Joseph@hounslow.gov.uk\">Jonathan.Joseph@hounslow.gov.uk</a>\nInterviews for this job will be held November 2024. \nClosing date: 15th November 2024\nTo apply, please click “Apply Now”.","shortDescription":"The London Borough of Hounslow is seeking an experienced Head of Service to lead its Housing Solutions, Independence, and Rough Sleeping Services.","salaryDescription":"£68,439 - £81,815 per annum. (HMG1)","publishDate":"2024-10-28T10:43:46.631Z","expirationDate":"2024-11-15T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ec4ac435-4b0f-41e5-8b52-d07e8520383c.jpg","score":1,"featured":true,"enhanced":true},{"id":"f986c546-32d0-4f38-ae01-0ec2ec8379e0","title":"Social Worker AMHP","employer":"Lambeth Council","department":"","location":"London","locationType":3,"description":"Lambeth Agency Workers- Click here to apply Social Worker- AMHP Team ref: 2033 Hybrid Working PO4: £48,063 pa rising in annual increments to £51,009 pa inc LW. Permeant and Full Time AMHP Retention Allowance £3000 Market Supplement £1000 About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Role: Lambeth is a vibrant and diverse borough. The council is committed to working in partnership with its local residents and partner organisations to achieve Equity and Justice. Mental health services in Lambeth continue to transform. Lambeth is one of the first areas in the country to have developed and implemented alliance working and the work continues with the development of the Living Well Network Alliance. The Alliance is a partnership between Certitude, Thames Reach, Lambeth Council, The South London and Maudsley NHS Foundation Trust and The Lambeth NHS Clinical Commissioning Group. The Living Well Network Alliance is responsible for transforming the way that working age adult mental health services are delivered in Lambeth to realise the vision that “Every citizen, whatever their abilities or disabilities, can flourish, contribute to society and lead the life they want to lead”. Lambeth Centralised AMHP Service is looking for a highly skilled and experienced full time Approved Mental Health Professional (AMHP). Candidates must be fully qualified as an AMHP with current professional social work registration and preferably with current experience of practicing as an AMHP. Successful candidates will be expected to confidently undertake all statutory responsibilities as an AMHP as laid down under the MHA. Successful candidate will be eligible for AMHP Retention Allowance of £3000 pa, Market Supplement of £1000 pa. We especially encourage applications from people from underrepresented groups and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit. For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Francesca Sartotello at fsartorello@lambeth.gov.uk Recruitment Timelines: Advert close date: 11:59pm on 29 November 2024. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul>\n<li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Occupational Sick Pay based on length of service.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.\n\n <img src=\"https://ars2.equest.com/?response_id=d1883d256752f8a2a860a28150bc0f2a&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"£45,000 - £74,999","publishDate":"2024-10-29T15:40:04.000Z","expirationDate":"2024-11-28T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/701eeece-4e58-414b-88fc-12865fef24f1.jpg","score":1,"featured":false,"enhanced":false},{"id":"0b9459ce-6769-4376-9aaa-e217a4b68280","title":"Utilities Officer","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Origin – Great homes, positive people and strong communities\nAn inspiring past and a bright future\nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\nThe role – Utilities Officer (1 year fixed term contract)\nAs Utilities Officer you will work closely with and support the Utilities Manager in delivering a high-quality utilities and council tax management service to our organisation. You will challenge invoices and bills that you do not think are accurate, resolve associated queries and orchestrate the timely and accurate processing of invoices and bills. This is a great opportunity to take ownership of specific projects which support effective utilities management.\nWhat you’ll do\nYou will:\n<ul>\n<li>Develop and maintain site databases for contract management and oversee accounting for Combined Heat and Power plants.</li>\n<li>Act as the main contact for the Utilities team, supporting annual utilities tariff calculations and new development processes.</li>\n<li>Prepare monitoring reports to ensure supplier billing aligns with usage and meter readings, and process payments for utilities and council tax.</li>\n<li>Review consolidated invoices for errors and collaborate with colleagues to ensure uninterrupted utility supplies and resolve issues.</li>\n<li>Respond to queries regarding communal utilities, liaise with suppliers for management information, and monitor utilities and council tax performance.</li>\n<li>Address legacy issues to maximise income, stay updated on utilities legislation, and provide technical advice and training to key stakeholders.</li>\n</ul>\nSkills and experience we'd like you to have\nWe’re looking for someone who:\n \n<ul>\n<li>is able to demonstrate accurate record keeping and reporting including data extract, analysis and the ability to draw conclusions and devise crosschecks</li>\n<li>has experience in a busy environment working to tight deadlines.</li>\n<li>is able to work on own initiative.</li>\n<li>is technically proficient in Microsoft Word and Excel and use of formulas</li>\n<li>is a confident communicator across all channels and have experience of responding to queries. </li>\n<li>has experience of maintaining successful partnerships; working in either a customer-facing and/or supplier-facing role with problem-resolution duties.</li>\n</ul>\n \nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\nWe’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of Utilities Officer.\nClosing date for applications: 7 November 2024\nInterviews will be held: 14 November 2024\nPlease note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.\n ","shortDescription":"","salaryDescription":"£30,737pa","publishDate":"2024-10-29T15:31:00.000Z","expirationDate":"2024-11-07T15:31:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/53c6629e-7a04-460c-8fdb-fee8b093fc43.png","score":1,"featured":false,"enhanced":false},{"id":"f55f6c78-1a4c-4a70-908a-1e254f39bb1c","title":"Home Ownership Manager","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Origin – Great homes, positive people and strong communities\nAn inspiring past and a bright future\n \nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\n \nThe role – Home Ownership Manager\nReporting into the Home Ownership Team Manager, this role will manage our portfolio of Homeowners across London and Hertfordshire.\nYou will manage a number of Homeownership functions including, solicitors enquiries, lease extensions and section 20 consultations.\nYou will also be responsible for completing Estate Inspections and troubleshooting any issues that arise across your portfolio.\n \nWhat you’ll do\n<ul>\n<li>You will manage a portfolio of properties across your patch and be responsible for all Homeownership functions. (Lease extensions, solicitors enquiries §ion 20 consultations)</li>\n<li>Completing Estate Walkabouts on a quarterly basis with some of our residents</li>\n<li>Managing Anti-social behaviour</li>\n<li>Be the champion for the customer</li>\n<li>Manage our third party relationships (Managing Agents)</li>\n</ul>\n \nWhat you’ll need\n<ul>\n<li>We’re looking for someone who has previous experience within a similar role</li>\n<li>Solution focused with a can-do attitude</li>\n<li>Ability to multitask and manage conflicting deadlines</li>\n<li>Problem solves</li>\n<li>Committed to providing a good service</li>\n</ul>\nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n \nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>Competitive salary of £39,238pa - £44,547pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\n \nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Home Ownership Manager outlined above.\nClosing date for applications 15 November 2024\n \nPlease note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.","shortDescription":"","salaryDescription":"£39,238pa - £44,547pa","publishDate":"2024-10-29T15:29:00.000Z","expirationDate":"2024-11-15T15:28:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/e334219e-e4c0-4f3f-92c6-49e2c0ba959b.png","score":1,"featured":false,"enhanced":false},{"id":"07a9d78d-7c20-4eb2-af8c-ba6e858ca9bd","title":"Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)","employer":"Origin Housing","department":"","location":"Euston, London","locationType":2,"description":"Customer Resolution Officer (12 Month Fixed term Contract)\nOrigin – Great homes, positive people and strong communities\nSalary - £29,586 per annum \n \nAn inspiring past and a bright future\nA home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.\nFocused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.\nThe role – Customer Resolution Officer (12 month fixed term contract)\nAs a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.\nYou’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.\nWhat you’ll need\nWe’re looking for someone who has\n<ul>\n<li>The ability to give great customer service</li>\n<li>Good verbal and written communication skills</li>\n<li>A hardworking and team player attitude</li>\n<li>Determination to carry tasks through to completion</li>\n</ul>\nFor this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .\nOur Values\nOur core values are at the heart of how we work\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\nWe're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.\nOur benefits to you\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>The salary of £29,586pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\nWe’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.\nTell us your story\nWe are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.\nClosing Date for applications - 10 November 2024 \n ","shortDescription":"","salaryDescription":"£29,586 per annum","publishDate":"2024-10-29T15:26:00.000Z","expirationDate":"2024-11-10T15:22:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a0f29fc2-8d43-4809-8cb5-dffdcac9bf82.png","score":1,"featured":false,"enhanced":false},{"id":"c063b289-5523-4df0-b8b1-bea42dd5b654","title":"Recovery Worker","employer":"Social Interest Group","department":"","location":"Lewisham Mental Health Social Housing.","locationType":3,"description":"ABOUT THE ROLE\nAs a Recovery Worker, you’ll play a crucial role in supporting residents/participants with a range of needs. Your responsibilities include developing and reviewing support plans, conducting welfare checks, and offering life skills guidance to promote informed decision-making and independence. You’ll also help residents identify and achieve their goals by:\n<ul>\n<li>Conducting support sessions, safeguarding assessments, and monitoring for signs of deteriorating mental or physical health, taking action to prevent crises where needed.</li>\n<li>Maintaining a safe, clean, and welcoming environment that meets health and safety standards.</li>\n<li>Working collaboratively with internal teams and external partners to optimise service delivery.</li>\n<li>Following safeguarding and risk management procedures, sharing relevant information with partner agencies to ensure the safety and wellbeing of our residents. </li>\n</ul>\nOur Mental Health Supported Housing Service provides Mental Health supported Service across 6 service within the London Borough of Lewisham. It comprise of medium to High Support, providing vital support to adults facing complex challenges, including mental health issues, substance misuse, forensic histories, and homelessness. Operating across four buildings, including one 24-hour service, we use a trauma-informed approach to empower individuals on their recovery journey, helping them achieve mental stability and independence.\nWHY YOU’LL LOVE THIS ROLE This is an incredible opportunity to make a real difference in people’s lives. If you're passionate about helping others manage their mental health and are eager to contribute to a team that supports people towards greater independence, we’d love to hear from you!\nShift Pattern: 37.5 hours per week Monday to Sunday Rota, Early: 08:00 - 16:00, Day: 09:00 - 17:00 Late: 14:00 - 22:00 face to face support.\nABOUT YOU\nYou are a compassionate and dedicated individual who thrives in a person-centred support environment. With a deep understanding of the challenges faced by people with complex needs, including mental health issues, substance misuse, and homelessness, you are committed to making a real difference in their recovery journey. You bring a flexible, solution-focused approach to your work and are comfortable adapting to the dynamic needs of both the service and its residents.\nSIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.\nWhat are we looking for?\n<ul>\n<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector </li>\n<li>Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs </li>\n<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents </li>\n</ul>\nWhat would we like, but not essential?\n<ul>\n<li>Experience creating co-produced support plans and providing appropriate interventions for residents/participants and liaising with other professionals </li>\n<li>NVQ/Diploma Level 2 in Health & Social Care/Psychology/Community Justice or professional equivalent </li>\n<li>Experience creating co-produced support plans and providing appropriate interventions for residents/participants and liaising with other professionals </li>\n</ul>\nWhat we offer\n<ul>\n<li>25 days annual leave, increasing with the length of service</li>\n<li>Training and Development, including access to courses, upskilling, and progression plans</li>\n<li>Employee Assistance Programme, including counselling</li>\n<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>\n<li>Eligibility to register with Blue Light Discount Card</li>\n<li>Life Assurance Scheme</li>\n<li>Cycle-to-work scheme</li>\n<li>Annual Staff Awards</li>\n</ul>\nOther responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. \nPlease refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.\nABOUT US\nSocial Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.\nSIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.\nWant to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: <a href=\"https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be\">Theory of Change</a>\nFurther details can be found on our website here: <a href=\"https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk\">Theory of Change - Social Interest Group - Social Interest Group</a>. \nADDITIONAL INFORMATION\nPlease note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.\nAdditional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our <a href=\"https://socialinterestgroup.org.uk/\">website</a>. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. \nFor Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email <a href=\"mailto:recruitment@socialinterestgroup.org.uk\">recruitment@socialinterestgroup.org.uk</a> or call us on <a href=\"tel:02036689270\">020 3668 9270</a>\nPlease note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. \nUnfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.","shortDescription":"","salaryDescription":"£25,000 - £29,999","publishDate":"2024-10-29T14:56:00.000Z","expirationDate":"2024-11-21T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f6cae008-ff63-4a12-876e-11bc7c314fa2.jpg","score":1,"featured":false,"enhanced":false},{"id":"a7dd43ca-3555-4bfc-afc2-27be6c72121a","title":"Curriculum Manager (Supported Learning)","employer":"United Colleges Group","department":"","location":"Willesden Green","locationType":3,"description":"Curriculum Manager (Supported Learning)\nFull time, Permanent,\n£46,096.00 - £48,270.00 per annum including London Weighting Allowance.\nThe Department of Supported Learning is seeking a Curriculum Manager to lead the team delivering teaching and support on the discrete provision for young people with a learning disability based at the Willesden Green Campus. The successful candidate will have extensive SEND experience and knowledge, and the ability to continue to develop the curriculum for students learning independent living and employability skills, including for those with more complex additional needs. They will have excellent leadership and management skills, with the ability to motivate and inspire their team to maintain a culture of continuous improvement in pursuit of an outstanding student experience and be responsible for the performance management of direct reports in order to achieve consistently high outcomes.\nThey will have strong communication and interpersonal skills, with the ability to build effective relationships with a range of internal and external stakeholders, and a positive approach to problem solving and innovation.\nHow to Apply\nIf you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite\nAlternatively, you can e-mail us for more information, quoting the job reference.\nPlease note that we may close the application prior to the listed date should sufficient applicants be received.\nThe College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.","shortDescription":"","salaryDescription":"£46,096.00 - £48,270.00 per annum including London Weighting Allowance.","publishDate":"2024-10-29T11:38:00.000Z","expirationDate":"2024-11-17T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/588dbd64-4a5b-4638-b34b-4bc5da1ffab8.png","score":1,"featured":false,"enhanced":false},{"id":"63d5e6a2-c987-4a96-bcb6-27f128441d91","title":"Research and Impact Communications Manager","employer":"Breast Cancer Now","department":"","location":"London","locationType":2,"description":"About us\nWe’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. \nThe brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. \nAbout the role\nThis is a fast paced and ambitious team who are looking to raise the bar for research and impact communications at Breast Cancer Now. While your main focus will be on producing engaging stories about the impact of our research, you will also use your communications expertise to support the wider organisation to communicate the impact of Breast Cancer Now’s support and influencing activities for a variety of external audiences. You’ll oversee and coordinate the provision of captivating research and support content to support fundraising bids, proposals and updates. Acting as the main link between the research communications and the research and health PR team, you will develop inspiring, scientifically sound stories for the media, maximise our ability to respond to ad-hoc requests from journalists, and build on Breast Cancer Now’s status as the go to charity for breast cancer expertise.\nAbout you\nYou’ll be excited about the prospect of utilising your scientific expertise and impact communications experience to bolster breast cancer research and support. You’ll be comfortable in a people-facing role working across multiple teams and building strong working relationships with internal and external stakeholders.\nYou’ll be confident working autonomously, with excellent verbal and written communication skills who enjoys managing multiple diverse projects.\nJob description and benefits\nPlease download the job description and our attractive benefits package. \nPrimary location of role and hybrid working\nThis role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. \nWhen applying\nWe hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email <a href=\"mailto:Recruitment@breastcancernow.org\">Recruitment@breastcancernow.org</a>\nOur commitment to equity, diversity and inclusion\nWe’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.\nClosing date: 9am on Monday 18 November 2024\nInterview dates: W/C 2 December and 9 December 2024","shortDescription":"","salaryDescription":"£42,000 to £46,000 per annum","publishDate":"2024-10-29T10:00:00.000Z","expirationDate":"2024-11-18T09:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/b812bbd5-2aed-41a4-a5ea-7cb4026538a4.png","score":1,"featured":false,"enhanced":false},{"id":"d09e23e4-934f-4f68-b258-e9ae2a35b935","title":"Building Surveyor (Legal Disrepair)","employer":"Peabody","department":"","location":"Ealing, London","locationType":3,"description":"The vacancy As a Building Surveyor - Legal Disrepair, you'll be the central point of contact for legal disrepair cases in London, bringing a customer-focused approach to property inspections and repairs. Conducting site investigations, you will assess defects, prepare specifications, estimates, and essential technical documentation. You will manage each case from start to finish, ensuring smooth project delivery through regular communication with stakeholders and thorough documentation updates. With a particular focus on overseeing contractors, ensuring all works are completed to a high standard, adhering to contract KPIs and regulatory requirements. You'll actively work alongside our Asset Management team to inform long-term maintenance and investment plans and will be available for out-of-hours support on a rotational basis. When necessary, you will attend court proceedings as an expert witness, supporting Peabody's position in legal matters related to building regulations and property defects. You're an experienced, customer-oriented Building Surveyor, with a solid grounding in building pathology and a particular understanding of social housing environments. Skilled in managing complex caseloads, you are well-versed in the Housing Disrepair Protocol and bring a strong capability in stakeholder management. Your technical proficiency, ability to solve problems, and collaborative approach ensure that cases are handled with efficiency and professionalism. You'll need to be in the office for 1 day per week and the remaining time you'll be able to work remotely. Your role is instrumental in delivering top-tier repairs, maintenance, and property services. Focusing on legal disrepair claims, this role positions you within a regional team, reporting to the Regional Property Services Manager. With the support of disrepair coordinators and case managers, you will work closely with colleagues and stakeholders across Peabody, providing technical expertise and driving operational improvements to ensure a high-quality service experience for our residents. If you're ready to bring your expertise to Peabody and help us deliver a first-class service to our residents, we want to hear from you. To be successful in this role, you'll have:<ul> <li>Degree in Building Surveying or similar technical qualification (HND, HNC) or significant relevant experience for exceptional candidates.</li> <li>Knowledge of Schedule of Rates and measurement methods.</li> <li>Experience managing diverse cases from inception to completion.</li> <li>Strong written and verbal communication skills, including experience preparing reports for senior stakeholders.</li> <li>Proficient in IT, time management, and able to work under pressure.</li> <li>Professional body membership preferred but not essential.</li>\n</ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>\ntwo additional paid volunteering days each year </li> <li>\nflexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? [Apply Now button] If you have any questions about this role, please email Talent Specialist, Harry at harry.lund@peabody.org.uk We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place during the week commencing 18th November. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"Circa £54000","publishDate":"2024-10-29T05:07:03.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c87ce451-a3a9-4205-ad5e-893dbcf6c2b2.png","score":1,"featured":false,"enhanced":false},{"id":"60a22c44-1479-45bc-862f-068bc2cb2fe8","title":"Scheme Manager (Acton)","employer":"Peabody","department":"","location":"London W3 6AE","locationType":3,"description":"The vacancy At Peabody, we believe in creating a safe, caring, and connected community where everyone has the support they need to live independently, with dignity and respect. As a Scheme Manager, you will have the opportunity to live out our values: Be Kind, Do the Right Thing, Celebrate Diversity, Love New Ideas, Keep Our Promises, and Pull Together in a meaningful way. This role will place you at the heart of an older people's housing scheme, where your compassion and commitment to resident well-being will drive the work, you do. You'll be supporting residents to maintain their independence, while ensuring their safety and security. By working closely with them, you'll help resolve repairs and maintenance issues, manage risks, and safeguard their overall well-being. You'll need to be a natural communicator, confident in building relationships across the organization and with external agencies. Your ability to listen with empathy, coupled with a keen eye for detail, will enable you to continuously assess residents' needs, ensuring they receive the right level of care and support. We trust you to make the right decisions, managing queries and resolving concerns promptly. As part of your role, you'll take ownership of maintaining accurate records, complying with regulations, and ensuring that the schemes remain safe, secure, and welcoming. We are looking for someone who not only takes pride in the physical upkeep of the scheme but is passionate about fostering community spirit. You'll organize activities that promote well-being, encourage participation, and make the schemes feel like home, not just a place to live. We celebrate diversity and are committed to creating an inclusive environment for both our residents and staff. You'll be supporting individuals from a wide range of backgrounds, which requires an understanding of equality, diversity, and inclusion, and a deep respect for each person's unique journey. Success in this role means ensuring residents feel valued, respected, and empowered in their homes. It means maintaining a high standard of cleanliness, safety, and security, while also fostering a lively, engaging community where residents can thrive. If you're someone who enjoys working independently, taking initiative, and balancing multiple priorities, this role could be perfect for you. You'll be supported to develop professionally and personally, with regular opportunities for training and development. Join us and help us keep our promises to the people we serve, working together to create brighter, more secure futures for all. Key Requirements:<ul> <li>Experience in housing management, supporting vulnerable adults, risk assessments and safeguarding.</li> <li>Strong communication skills, with an ability to build meaningful, professional relationships while maintaining appropriate boundaries.</li> <li>Competency in IT and Microsoft Office, with a focus on accuracy in maintaining records and reports.</li> <li>Knowledge of equality, diversity, and inclusion, and a commitment to ensuring these principles are at the heart of our services.</li>\n</ul>This role is offered as part time, 20 hours per week across Monday to Friday, times to be agreed and requires an Enhanced DBS check. If this role excites you, we'd love to hear how you'll bring our values to life through your work. Apply now and join us in making a real difference! Here just a few of the benefits for working at Peabody:<ul> <li>30 days' annual holiday plus bank holidays</li> <li>Two additional paid volunteering days each year</li> <li>Family friendly policies</li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal</li> <li>4 x Life Assurance</li> <li>Up to 10% pension contribution matched 1:1</li>\n</ul>Ready to apply? Please click 'apply now', submit your CV and a bit about why you are the right person for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'Malley@peabody.org.uk Interviews are due to take place week commencing the 18 and 25 November. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.","shortDescription":"","salaryDescription":"£18,142.86 a year (20 hours per week)","publishDate":"2024-10-29T05:07:03.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/2fa3ff6e-744e-4f27-8483-a6f2a899638f.png","score":1,"featured":false,"enhanced":false},{"id":"df779380-6e04-4d52-919f-a5fbc6a3e611","title":"Lead IT Analyst Developer","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"The vacancy Peabody is looking for an experienced Lead IT Analyst Developer to drive high-impact change and innovation within our tenancy services IT systems. With deep expertise in core business systems such as NEC Rents, NEC Service Charges, and Swordfish, you'll oversee the delivery of system enhancements and projects that are critical to supporting business objectives, while also providing support across other IT capabilities as needed. As a Lead IT Analyst Developer, you'll be responsible for defining project tasks, delegating effectively to IT Analyst Developers, and maintaining a clear line of communication with both IT and business colleagues. With a particular focus on ensuring expectations are met, progress is monitored, and outcomes are delivered on time. Your expertise in managing escalations and coordinating with suppliers will be vital for developing custom requirements, managing system upgrades, and implementing continual service improvements. You'll actively work closely with project leads and stakeholders, you'll keep documentation up to date, monitor success metrics, and drive improvements in our approach to IT change management. You're a strong communicator who enjoys building collaborative relationships with key stakeholders, aligning on objectives, and ensuring that all project updates are shared clearly and proactively. You're first rate at delivering exceptional customer support, prioritising tasks, and managing multiple projects in a fast-paced environment. A degree-level qualification or equivalent industry experience is required. You'll need to be in the office for 2 days per week and the remaining time you'll be able to work remotely. A key focus of this role is to streamline processes, reduce repeatable activities, and foster increased engagement between business and IT teams. As a mentor and coach to Application Support Analysts and IT Analyst Developers, you'll lead by example, sharing your expertise and fostering a culture of high performance, continuous improvement, and strong team engagement. If you're a driven, proactive professional with a passion for leading IT teams and a commitment to continuing professional development, we want to hear from you. We're looking for someone with extensive experience in applications solutions delivery, particularly in the social housing sector, and a strong understanding of frameworks such as ITIL and Agile. You'll bring hands-on expertise across the full development lifecycle, including requirements gathering, testing, deployment, and transition to operations, alongside substantial experience in managing third-party vendors and contracts for application development. Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>\ntwo additional paid volunteering days each year </li> <li>\nflexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Harry at harry.lund@peabody.org.uk . We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place during the week commencing 18th November. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"Circa 65,000","publishDate":"2024-10-29T05:07:03.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/11720835-4ac1-4cfc-9db4-7bc854b00d8a.png","score":1,"featured":false,"enhanced":false},{"id":"0b7c3ae0-4a70-41b7-9662-d330348cd67d","title":"Scheme Manager (West Ealing)","employer":"Peabody","department":"","location":"West London, W13 9BY","locationType":3,"description":"The vacancy At Peabody, we believe in creating a safe, caring, and connected community where everyone has the support they need to live independently, with dignity and respect. As a Scheme Manager, you will have the opportunity to live out our values: Be Kind, Do the Right Thing, Celebrate Diversity, Love New Ideas, Keep Our Promises, and Pull Together in a meaningful way. This role will place you at the heart of an older people's housing scheme, where your compassion and commitment to resident well-being will drive the work, you do. You'll be supporting residents to maintain their independence, while ensuring their safety and security. By working closely with them, you'll help resolve repairs and maintenance issues, manage risks, and safeguard their overall well-being. You'll need to be a natural communicator, confident in building relationships across the organization and with external agencies. Your ability to listen with empathy, coupled with a keen eye for detail, will enable you to continuously assess residents' needs, ensuring they receive the right level of care and support. We trust you to make the right decisions, managing queries and resolving concerns promptly. As part of your role, you'll take ownership of maintaining accurate records, complying with regulations, and ensuring that the schemes remain safe, secure, and welcoming. We are looking for someone who not only takes pride in the physical upkeep of the scheme but is passionate about fostering community spirit. You'll organize activities that promote well-being, encourage participation, and make the schemes feel like home, not just a place to live. We celebrate diversity and are committed to creating an inclusive environment for both our residents and staff. You'll be supporting individuals from a wide range of backgrounds, which requires an understanding of equality, diversity, and inclusion, and a deep respect for each person's unique journey. Success in this role means ensuring residents feel valued, respected, and empowered in their homes. It means maintaining a high standard of cleanliness, safety, and security, while also fostering a lively, engaging community where residents can thrive. If you're someone who enjoys working independently, taking initiative, and balancing multiple priorities, this role could be perfect for you. You'll be supported to develop professionally and personally, with regular opportunities for training and development. Join us and help us keep our promises to the people we serve, working together to create brighter, more secure futures for all. Key Requirements:<ul> <li>Experience in housing management, supporting vulnerable adults, risk assessments and safeguarding.</li> <li>Strong communication skills, with an ability to build meaningful, professional relationships while maintaining appropriate boundaries.</li> <li>Competency in IT and Microsoft Office, with a focus on accuracy in maintaining records and reports.</li> <li>Knowledge of equality, diversity, and inclusion, and a commitment to ensuring these principles are at the heart of our services.</li>\n</ul>This role requires an Enhanced DBS check. If this role excites you, we'd love to hear how you'll bring our values to life through your work. Apply now and join us in making a real difference! Here just a few of the benefits for working at Peabody:<ul> <li>30 days' annual holiday plus bank holidays</li> <li>Two additional paid volunteering days each year</li> <li>Family friendly policies</li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal</li> <li>4 x Life Assurance</li> <li>Up to 10% pension contribution matched 1:1</li>\n</ul>Ready to apply? Please click 'apply now', submit your CV and a bit about why you are the right person for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'Malley@peabody.org.uk Interviews are due to take place week commencing the 18 and 25 November. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.","shortDescription":"","salaryDescription":"£31,750 a year","publishDate":"2024-10-29T05:07:03.000Z","expirationDate":"2024-11-11T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a70160c1-7c2d-4075-b396-a94bb6b8b987.png","score":1,"featured":false,"enhanced":false},{"id":"c8549ea0-e352-4223-a573-9c38a7afd6cf","title":"Facilities Officer","employer":"Southern Housing","department":"","location":"Farringdon, London","locationType":3,"description":"We have an exciting opportunity for a permanent Facilities Officer to join our Office & Retail team here at Southern Housing! Reporting to the Facilities Manager, you will ensure Southern Housing offices are well managed and run effectively and efficiently, providing a safe and comfortable working environment for staff. You will also support the delivery of an excellent facilities management service to meet business needs and provide outstanding customer service to our colleagues and external customers. Some of the day-to-day responsibilities include:<ul> <li>Arrange and coordinate a variety of service requests, including health and life safety systems and installations to ensure our offices always remain compliant with legislation and best practice.</li> <li>Manage access across a dispersed office portfolio.</li> <li>Ensure the fire evacuation and first aider processes are carried out correctly</li> <li>Responsible for ordering stationery, monitoring stocks and organising timely replenishment of office perishables and supplies.</li> <li>Organise and maintain records of meetings with suppliers, contractors and other colleagues in relation to delivering services to office locations</li> <li>Arrange proactive and reactive maintenance with 3rd party suppliers and the raising of the corresponding purchase orders</li> <li>Ensuring all compliance admin is saved appropriately and updating the compliance log in accordance with our internal administrative procedures. </li>\n</ul>This role is varied and so we're looking for a proactive and customer-focused candidate who wants to thrive in a new working environment and wants to grow their knowledge and skills in facilities management. Please note, this role will require some manual handling, however full training will be provided to you. The role will be based at our Farringdon, with regular visits to other offices/sites across London & Berkshire, plus the ability to work from home, all to be agreed with your line manager. What you'll need:<ul> <li>A basic understanding of facilities within an office-based setting</li> <li>IT literacy skills, including learning of new IT systems</li> <li>Ability to react to facilities defects in a timely manner</li> <li>Good administrative skills</li> <li>A strong focus on Health and Safety and compliance</li> <li>Ability to travel across multiple sites.</li>\n</ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications. Closing Date: 31st October 2024 at 23:59 Shortlisting: 1st November 2024 Interviews: Week commencing 11th November 2024","shortDescription":"","salaryDescription":"£31,500","publishDate":"2024-10-29T05:07:00.000Z","expirationDate":"2024-10-31T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/506de0d7-69c3-47db-bfa7-6dc268250044.jpg","score":1,"featured":false,"enhanced":false},{"id":"c570859b-cee0-40b0-88ef-6d04d389a852","title":"Health & Safety Advisor","employer":"Southern Housing","department":"","location":"Farringdon, Croydon, Sittingbourne, Maidstone or Battle","locationType":3,"description":"We're looking for a Health & Safety Advisor with a genuine passion for H&S and training to assist in all aspects of Health and Safety (H & S) compliance across Southern Housing. For this particular role, you can be based out of our Farringdon, Croydon, Sittingbourne or Battle offices. We offer a hybrid working model with a mix of working from home, working from the office and field based (although this may change from time to time depending on training days and site visits). Essential requirements for our Health & Safety Advisor:<ul> <li>Professional qualification in Health and Safety (minimum NEBOSH General Certificate or equivalent)</li> <li>Up to date knowledge of H & S legislation, guidance and best practice</li> <li>Strong communication and influencing skills, and a positive 'can do' attitude</li> <li>Ability to work effectively with colleagues throughout the organisation regardless of seniority or background</li> <li>Valid UK driving licence</li>\n</ul>It would be advantageous if you have previous experience as a Health & Safety advisor and delivered training to colleagues of all levels as a proportion of this role will include delivering training internally. Closing Date: 3rd November 11.59pm Interview Date: w/c 11th November","shortDescription":"","salaryDescription":"£46,305 per annum plus £1,800 ECU","publishDate":"2024-10-29T05:07:00.000Z","expirationDate":"2024-11-03T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c74e08c2-fe82-4d6b-88fc-5366695b4630.jpg","score":1,"featured":false,"enhanced":false},{"id":"28a422c7-63e0-4a01-be44-b33b8c318687","title":" Senior Leasehold Income Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join Our Team as a Senior Leasehold Income Officer\nHackney Council is looking for a dedicated and skilled Senior Leasehold Income Officer to join our Leasehold Income Team. In this pivotal role, you will deputise for the Leasehold Income Manager and take charge of complex arrears and legal cases. Your expertise will help implement effective recovery strategies while overseeing activities aimed at recovering service charges and other debts, including major works, shared ownership, ground rent, and reserve funds.\nYou will play a key role in ensuring timely and sensitive resolution of customer inquiries, particularly when legal enforcement actions have been initiated. This includes managing the bulk process for legal actions and assisting Leasehold Income Officers in assessing the merits of each case to determine appropriate actions.\nCollaboration is vital, as you will liaise with key stakeholders both within and outside the Council, including contractors, courts, tribunals, and solicitors. You will represent Hackney at County Courts and Tribunals, ensuring successful outcomes in debt recovery proceedings and any disputes that arise. Additionally, you will provide regular updates to management regarding the complexities of legal actions and challenges encountered.\nYour responsibilities will also include instructing the Council's legal representatives, managing the bulk money claims process, and coordinating the timely progression of cases. You will oversee customer inquiries, complaints, and disputes arising from legal actions while ensuring all collected funds are accurately accounted for and posted to the correct accounts.\nWe are seeking someone with a strong background in debt recovery within a housing environment, including experience with solicitors, court protocols, and housing legislation. You should have excellent customer service skills and a proven track record of resolving complex arrears cases efficiently.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£43,824 - £44,862","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"2d95783c-d68e-4b99-90a3-bfee55fd4162","title":"Service Charge Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join our team as a Service Charge Officer!\nAre you ready to make a significant impact in your community? Hackney Council is seeking a detail-oriented and proactive Service Charge Officer to join our dedicated Service Charge Team. In this role, you will be responsible for calculating service charges, reserve funds, shared ownership rent, and ground rent, while ensuring that our residents receive top-notch customer service.\nYour primary responsibilities will include collaborating with colleagues to produce accurate estimated and actual invoices, maintaining the service charge database, and ensuring compliance with relevant legislation. You will be instrumental in collating financial records for property service charges and managing accountancy functions related to billing and recharging. Additionally, you will issue Section 20B notices and provide supporting information for leaseholder inquiries, disputes, and legal challenges.\nWe are looking for candidates with extensive knowledge of leasehold management and financial processes, including preparation of annual property accounts and an understanding of S20 consultation processes. Strong analytical skills, attention to detail, and proficiency in Microsoft Excel and Google Suite are essential. Your ability to communicate effectively with a wide range of stakeholders will be key to your success in this role.\nAs part of our team, you will contribute to the continuous improvement of our Homeownership Services, prepare performance reports, and assist with budget monitoring. You will also have the opportunity to engage with residents and stakeholders through meetings and inspections, ensuring that we maintain high standards of service.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":" £37,575 - £38,769","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"193f33fd-92a0-47a5-9032-1d58c5041a53","title":"Service Charge Financial Coordinator","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join Our Team as a Service Charge Financial Coordinator!\nHackney Council is on the lookout for a dedicated and detail-oriented Service Charge Financial Coordinator to enhance our Service Charge Team. In this pivotal role, you will be responsible for calculating service charges, reserve funds, shared ownership rent, and ground rent, ensuring high-quality customer service for our residents.\nYou will collaborate closely with the Service Charge Team Leader and Manager to produce accurate estimated and actual invoices in line with legislation and local policies. Maintaining and managing the service charge database will be essential, as will ensuring accurate financial records and documentation. Your role will also involve supporting payment functions within the team, handling creditor payments, and overseeing mortgage account activities. \nAdditionally, you will prepare performance reports and engage in budget monitoring to ensure effective financial management. Liaising with auditors and regulatory bodies to maintain best practices in service charge accounting will be an important aspect of your responsibilities.\nWe are looking for candidates with extensive experience in leasehold management and financial administration, as well as a strong understanding of S20 consultation processes and their implications on service charges. You should be proficient in financial principles and able to perform accurate calculations, with excellent analytical skills and a high level of attention to detail. Strong IT skills, particularly in Microsoft Excel and Google Sheets, are also essential.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.<a href=\"mailto:available:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£37,575 - £38,769","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false},{"id":"2f654b06-23d7-4f0c-8d39-81b63caff047","title":"Customer Service & Dispute Officer","employer":"London Borough of Hackney","department":"","location":"Hackney","locationType":3,"description":"Join us as a Customer Service and Dispute Officer!\n3 x Full Time Roles\n1 x Part Time (18 Hours Per Week - Salary Pro Rata) Wed PM only, Thurs/ Fri Full Days.\nAre you passionate about delivering exceptional customer service and resolving disputes? The London Borough of Hackney is looking for a proactive Leasehold Customer Service & Dispute Officer to join our dedicated team. In this role, you will manage a diverse range of homeownership enquiries, disputes, and complaints, ensuring that our leaseholders, shared owners, and freeholders receive the support they need.\nYour responsibilities will include promptly addressing routine enquiries related to leases, processing sub-letting and alterations requests, and providing comprehensive resolutions for service charge disputes. You will adopt a sensitive and proactive approach to issues surrounding estimates, invoices, account balances, ground rents, and reserve fund balances.\nCollaboration is key in this role, as you will liaise with colleagues across the Council, external stakeholders, contractors, and even courts and tribunals to achieve successful outcomes in contentious matters. You will represent Hackney Council at County Courts and Tribunals when needed, addressing disputes and breaches of lease terms.\nIn addition to handling enquiries and disputes, you will provide administrative support to Homeownership Services. This includes organising resident events, managing the subletting register, and ensuring accurate updates of customer and property details. Your role will also involve preparing reports, issuing standard correspondence, and maintaining accurate records in line with departmental procedures.\nWe’re looking for candidates who have experience in monitoring and achieving targets, resolving customer queries, and demonstrating excellent customer service practices. Strong attention to detail, effective communication skills, and the ability to prioritise and organise workloads are essential. Proficiency in IT, particularly with Microsoft and Google applications, is required.\nThere is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.\nIf you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.\nFor further information about this opportunity and the service please visit <a href=\"https://www.jobsgopublic.com/jobs/search/d6fa0690-fee7-4fa3-9086-a8a7451ab2ba#sign-in-required\" target=\"_blank\">here</a>\nThe recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.\nWhen applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. \nWe will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.\nThis application process replaces a supporting statement.\nClosing date for applications: 19 November 2024 (22:59)\nInterview date: TBC\nWe are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.\nHackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.\nThe Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"mailto:hackneyworks@hackney.gov.uk\">hackneyworks@hackney.gov.uk</a>\nDisclaimers apply, for full details see: <a href=\"https://hackney.gov.uk/email-disclaimer\" target=\"_blank\">https://hackney.gov.uk/email-disclaimer</a>","shortDescription":"","salaryDescription":"£37,575 - £38,769","publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":157,"page":1,"pageSize":20,"facets":{"LocationType":{"2":20,"3":137},"PublishDate":{"1":13,"2":31,"3":66,"4":120,"5":157},"WorkingPatterns":{"1":131,"2":21,"3":9,"5":1,"7":11},"JobTypes":{"administration":17,"apprenticeships":1,"benefits and revenues":2,"building control":1,"business intelligence":4,"caretaking":1,"communications":3,"community":9,"customer service":9,"education":16,"engineering":2,"environmental":2,"finance":11,"health and safety":6,"horticulture":1,"housing":29,"hr":2,"it support":2,"legal":1,"libraries":1,"maintenance":3,"management":16,"planning":5,"policy":5,"project management":3,"property management":2,"security":1,"social care":29,"social work":1,"teaching":18,"technician":2,"tourism":1,"transport":2,"voluntary":1,"youth work":2},"EmployerType":{"charity/voluntary":42,"civil service/central government":1,"education":8,"health & social work/care":1,"local government":76,"social housing":29},"ContractType":{"1":136,"2":10,"3":6,"5":5}},"randomNumber":1,"noOfFeaturedJobs":3,"bounds":[{"lat":51.43729,"lng":-0.3168545},{"lat":51.39772,"lng":-0.3168545},{"lat":51.39772,"lng":-0.24954323},{"lat":51.43729,"lng":-0.24954323},{"lat":51.43729,"lng":-0.3168545}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1730251265743,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"kingston upon thames",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"kingston upon thames\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1730251265662,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}

job vacancies in Kingston upon Thames

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157
job vacancies in Kingston upon Thames

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Featured job

Enhanced job

Head of Practice

London Borough of Merton

Grade/Salary - Management Grade 1/2 - £80,934- £87,330 per annum

London (On-Site)

Posted 6 days ago

Head of Practice wanted to lead non-law elements of South London Legal Partnership (SLLP). Must have management skills and ability to engage with stakeholders.

Featured job

Enhanced job

Closing in 5 days

General Manager – Billingsgate Market

City of London

Salary: £72,390 - £82,160 (inclusive of London Weighting) (pay award pending)

City of London (Hybrid)

Posted 22 days ago

General manager role at City of London's Billingsgate Market: manage daily operations, represent City at meetings, lead teams, and ensure safety.

Featured job

Enhanced job

Head of Housing Solutions Independence and Rough Sleeping

London Borough of Hounslow

£68,439 - £81,815 per annum. (HMG1)

Hounslow (On-Site)

Posted 2 days ago

The London Borough of Hounslow is seeking an experienced Head of Service to lead its Housing Solutions, Independence, and Rough Sleeping Services.

Social Worker AMHP

Lambeth Council

£45,000 - £74,999

London (On-Site)

Posted 1 day ago

Utilities Officer

Origin Housing

£30,737pa

Euston, London (Hybrid)

Posted 1 day ago

Home Ownership Manager

Origin Housing

£39,238pa - £44,547pa

Euston, London (Hybrid)

Posted 1 day ago

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Origin Housing

£29,586 per annum

Euston, London (Hybrid)

Posted 1 day ago

Recovery Worker

Social Interest Group

£25,000 - £29,999

Lewisham Mental Health Social Housing. (On-Site)

Posted 1 day ago

Curriculum Manager (Supported Learning)

United Colleges Group

£46,096.00 - £48,270.00 per annum including London Weighting Allowance.

Willesden Green (On-Site)

Posted 1 day ago

Research and Impact Communications Manager

Breast Cancer Now

£42,000 to £46,000 per annum

London (Hybrid)

Posted 1 day ago

Building Surveyor (Legal Disrepair)

Peabody

Circa £54000

Ealing, London (On-Site)

Posted 1 day ago

Scheme Manager (Acton)

Peabody

£18,142.86 a year (20 hours per week)

London W3 6AE (On-Site)

Posted 1 day ago

Lead IT Analyst Developer

Peabody

Circa 65,000

South East London (On-Site)

Posted 1 day ago

Scheme Manager (West Ealing)

Peabody

£31,750 a year

West London, W13 9BY (On-Site)

Posted 1 day ago

Closing in 1 day

Facilities Officer

Southern Housing

£31,500

Farringdon, London (On-Site)

Posted 1 day ago

Closing in 4 days

Health & Safety Advisor

Southern Housing

£46,305 per annum plus £1,800 ECU

Farringdon, Croydon, Sittingbourne, Maidstone or Battle (On-Site)

Posted 1 day ago

Senior Leasehold Income Officer

London Borough of Hackney

£43,824 - £44,862

Hackney (On-Site)

Posted 1 day ago

Service Charge Officer

London Borough of Hackney

£37,575 - £38,769

Hackney (On-Site)

Posted 1 day ago

Service Charge Financial Coordinator

London Borough of Hackney

£37,575 - £38,769

Hackney (On-Site)

Posted 1 day ago

Customer Service & Dispute Officer

London Borough of Hackney

£37,575 - £38,769

Hackney (On-Site)

Posted 1 day ago

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Registered in England & Wales as JGP Resourcing Ltd. Registration no. 07750971 Registered Office: Unit 205, Cervantes House, 5-9 Headstone Road, Harrow, Middlesex, HA1 1PD

157 job vacancies in Kingston upon Thames

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Head of Practice

General Manager – Billingsgate Market

Head of Housing Solutions Independence and Rough Sleeping

Social Worker AMHP

Utilities Officer

Home Ownership Manager

Customer Resolution Officer - 12 Month Fixed Term - (Maternity Cover)

Recovery Worker

Curriculum Manager (Supported Learning)

Research and Impact Communications Manager

Building Surveyor (Legal Disrepair)

Scheme Manager (Acton)

Lead IT Analyst Developer

Scheme Manager (West Ealing)

Facilities Officer

Health & Safety Advisor

Senior Leasehold Income Officer

Service Charge Officer

Service Charge Financial Coordinator

Customer Service & Dispute Officer

157
job vacancies in Kingston upon Thames