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This role provides direct support to tenants, understanding the issues they are reporting, trying where possible to help them resolve simple issues themselves but always providing access to tradespeople when a fault needs a repair and getting our tenants the help, they need to keep properties safe and secure. We deal with everything from dripping taps to badly damaged properties in need of extensive repairs.   <strong> </strong></p>\n<p><strong>What you’ll do on a typical day:</strong></p>\n<ul>\n<li>Provide direct support to customers on the telephone and through correspondence.</li>\n<li>Assess and process housing repairs work on our Orchard system.</li>\n<li>Update changes to repairs work jobs.</li>\n<li>Liaise and work flexibly with our Housing Repairs Team and contractors.</li>\n<li>Work effectively with other specialist teams across the council. </li>\n<li>Process invoices, liaising with contractors, answering enquiries. </li>\n<li>Providing updates to customers and prioritising jobs in conjunction with the Team Leader and caseworkers looking after repairs.</li>\n<li>Administrating queries, arranging repairs, new tenancies and swaps for our rental garage stock.</li>\n</ul>\n<p> </p>\n<p><strong>What you need to succeed in this role:</strong></p>\n<ul>\n<li>A proactive approach, with strong administrative skills.</li>\n<li>Excellent interpersonal skills and confidence in dealing with people.</li>\n<li>Conscientious attitude and attention to detail.</li>\n<li>A good standard of numeracy and literacy.</li>\n<li>IT skills are essential, knowledge of any housing software such as Orchard would be beneficial.</li>\n<li>Ability to work as part of a team.</li>\n<li>Good organisational skills with the ability to take the initiative.</li>\n<li>minimum 12 months experience working within the field </li>\n</ul>\n<p> </p>\n<p>We offer a generous holiday entitlement of 22 days plus bank holidays, access to our flexible working scheme, access to the local government pension scheme and a competitive salary range between £28,724 and £31,724</p>\n<p>Please note salary offers are usually made at the lower end of the scale to allow for progression. This role does not come with parking.</p>\n<p>For an informal discussion about the role please contact <strong>Zoe Budd</strong> on 01483 444255</p>\n</div>\n<p><strong>About Guildford</strong></p>\n<p>Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.</p>\n<p>We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.</p>","shortDescription":"","salaryDescription":"£28,724 - £31,724","publishDate":"2025-01-14T16:16:00.000Z","expirationDate":"2025-01-24T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/36b4916e-c65a-48fc-ae9e-443eefe6514b.jpg","score":1,"featured":false,"enhanced":false},{"id":"e3803e6c-d62d-49f8-bbe6-48b9a421fca2","title":"Director of Housing Strategy and Delivery","employer":"Lambeth Council","department":"","location":"6 Brixton Hill","locationType":3,"description":"<p><strong>Lambeth Agency Workers- Click here to apply</strong></p> <p><strong> </strong></p> <p><strong>Director Housing Strategy and Delivery- REF: 2104</strong></p> <p><strong>Hybrid Working </strong></p> <p><strong>HAY 1: £122,110 pa rising in annual increments to £137,405 pa inc LW.  </strong></p> <p><strong>Permanent and Full Time.</strong></p> <p><strong> </strong></p> <p><strong>About Us:</strong></p> <p>It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. </p> <p></p> <p><strong>About the Borough:</strong></p> <p>Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.</p> <p>With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.</p> <p><strong>About the Role:</strong></p> <p>We are seeking a Director of Housing Strategy and Delivery to support the ambitions of our Borough Plan 2030 as a borough of equity and justice and Housing Strategy 2024-2030  which is built around three central priorities:</p> <ul>\n<li>Delivering More Affordable Homes</li> <li>Delivering Excellent Housing and Repair Services</li> <li>Supporting Healthy and Safe Neighbourhoods</li> </ul> <p>This is an exciting and challenging role providing visionary leadership and strategic direction for both the strategic and operational elements of housing within Lambeth. This includes integrating long-term policy and strategy development with commissioning, regulatory compliance, and the delivery of sustainable, high-quality housing projects and regeneration.</p> <p>The ideal candidate will have substantial experience in delivering large-scale housing projects, with a strong focus on estate regeneration within the complex London development market. They will possess an in-depth understanding of the Greater London Authority’s (GLA) funding streams, policies, and regulatory frameworks, as well as current housing policy and legislation.  Additionally, the candidate should demonstrate excellent people management skills and the ability to lead diverse teams to deliver innovative and sustainable regeneration projects that address the unique challenges of delivering housing schemes in inner London.</p> <p>Supported by a team of assistant directors and working closely with the Director for Housing Operations and the Corporate Director for Climate and Inclusive Growth they will have responsibility for delivery of our New Homes Programme alongside managing the support required for our social Landlord function to meet the standards set out by the RSH as well as maintain and improve our council owned residential properties and the experience of our 23,000 tenants. We have some large scale procurements over the next few years and the Director for Housing Strategy and Delivery will play a key role in understanding the market and developing the relationships with partners to ensure Lambeth gets best value from these. The role will also have oversight of how we commission for housing needs, including addressing the challenges of escalating temporary accommodation costs and ensuring our commissioned housing pathways are supporting our most vulnerable people.</p> <p>If you would like an informal discussion or more information Ruth Hutt, Acting Corporate Director for Housing and Adult Social Care or Nabeel Khan, Corporate Director for Climate and Inclusive Growth would be happy to facilitate this (contact details below).</p> <p></p> <p><strong>We especially encourage applications from people from underrepresented groups and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit. </strong></p> <p></p> <p>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:</p> <p></p> <p><strong>Job Description and Person Specification</strong></p> <p></p> <p></p> <p><strong>Contact Information:</strong></p> <p>For an informal discussion about the role, please contact Diana Hockley, Executive Support to Corporate Director Housing and Adult Social Care at dhockley@lambeth.gov.uk</p> <p></p> <p><strong>Recruitment Timelines:</strong></p> <p><strong>Advert close date: 11:59pm on Wednesday 29 January 2025.</strong></p> <p><strong>We anticipate interviews being held in the first 2 weeks of February 2025.</strong></p> <p></p> <p><strong>Benefits:</strong></p> <p>We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:</p> <p>·       Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</p> <p>·       Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</p> <p>·       Membership in the Local Government Pension Scheme.</p> <p>·       Hybrid Working.</p> <p>·       Employee Assistance Programme.</p> <p>·       Occupational Sick Pay based on length of service.</p> <p>·       Discounts at local restaurants.</p> <p>·       Discount at our Active Lambeth Gyms.</p> <p>·       Learning and Development opportunities, including Apprenticeships.</p> <p>·       Cycle to Work Scheme.</p> <p>·       Secure Bike Storage facilities at our Town Hall and Civic Centre.</p> <p>·       Trade Union Membership.</p> <p></p> <p><strong>How to Apply:</strong></p> <p><strong>If you're interest in this opportunity, click on the apply button and complete an online application by uploading a Covering Letter and CV.</strong></p> <p><strong>We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.</strong></p> <p>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.</p> <p></p>\n\n <img src=\"https://ars2.equest.com/?response_id=f4451dfec936432e2c39931990d30126&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"£100,000 - £150,000","publishDate":"2025-01-14T15:40:05.000Z","expirationDate":"2025-02-13T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ce291771-af19-46e4-9032-4848e2ea2511.jpg","score":1,"featured":false,"enhanced":false},{"id":"b4169f9a-ca14-43cb-a069-da1b88372aa9","title":"Housing Customer Services Officer","employer":"Woking Borough Council","department":"","location":"Woking","locationType":3,"description":"<p><span lang=\"EN-US\">The Customer Services Officer (Housing) sits within Woking Borough Council Housing Service, in the Resident Engagement Team. </span></p>\n<p><span lang=\"EN-US\">The Housing Customer Services team are the first point of contact into the housing service and are the first individuals that many of tenants/leaseholders and residents communicate with. You will advise residents, triage and ensure high levels of customer service. Aiding the Customer Experience to ensure that all queries are responded to within an appropriate timescale.</span></p>\n<p><span lang=\"EN-US\">You will triage contact for the Housing Service to a number of teams; Housing Rents, Housing Management, Housing Assets, Housing Repairs, Resident Engagement, Housing Compliance and Housing Needs/Options. Therefore, an understanding of Social Housing in the United Kingdom would be beneficial, but not necessary.</span></p>\n<p><span lang=\"EN-US\">Contact into Housing Customer Services can be in a variety of forms, including; phone, online form, email and in person. Therefore, IT proficiency will be essential to ensure that all contact is logged and followed up. An understanding of call handling, the use of scripts and best practice would be beneficial.</span></p>\n<p><span lang=\"EN-US\">Ideally the candidate will have experience providing high levels of Customer Service, going over and beyond to ensure customer satisfaction and be able to demonstrate handling of complex contact and complaints. It will be important that you are caring and sympathetic towards residents/customers and are able to work to deadlines to reduce dissatisfaction and potential complaints. Where identified, you must be willing to attend additional training to ensure understanding is in line with Woking Borough Council procedure.</span></p>\n<p><span lang=\"EN-US\">This training may include domestic abuse, suicide and other topics which are sensitive in nature. This is to ensure that call handlers are trained for every possible situation. </span></p>\n<p><span lang=\"EN-US\">This role is based within Woking Borough Council Civic Offices Monday to Friday.</span></p>\n<p><span lang=\"EN-US\">The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. </span><span lang=\"EN-US\">        </span></p>\n<p>The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.  An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.</p>\n<p><span lang=\"EN-US\">Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.</span></p>\n<p>As <span lang=\"EN-US\">this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.</span></p>\n<p><span lang=\"EN-US\">For an informal discussion about the role, please contact Rosalynn Funnell, Resident Engagement Team Leader on </span><a href=\"mailto:rosalynn.funnell@woking.gov.uk\"><span lang=\"EN-US\">rosalynn.funnell@woking.gov.uk</span></a><span lang=\"EN-US\"> or 07458 010 816.</span><span lang=\"EN-US\">     </span></p>\n<p><span lang=\"EN-US\"><strong>Closing Date:</strong> 2 February 2025</span></p>\n<p><span lang=\"EN-US\"><strong>Interview Dates:</strong> 10, 11 & 12 February 2025</span></p>\n<p><span lang=\"EN-US\">Woking Borough Council is an equal opportunity employer and values a diverse workforce, welcoming applications from all sections of the community.</span></p>","shortDescription":"","salaryDescription":"Salary range £24,799 - £28,713 per annum (dependant on experience) plus flexible benefit allowance of up to £1,783 per annum","publishDate":"2025-01-14T15:01:00.000Z","expirationDate":"2025-02-02T23:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/14abf1f1-10c4-4bd6-ad0d-b1a5ff08c66d.png","score":1,"featured":false,"enhanced":false},{"id":"8e4917ae-1344-4171-b96f-48c6153f411d","title":"Housing Team Leader - Income","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>An exciting opportunity has arisen to join the housing team at Woking Borough Council.</p>\n<p>We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management in the housing team. The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.</p>\n<p>You will lead and motivate a team of income officers ensuring procedures are efficiently delivered to maximize income collection. You will do this in a customer focused way ensuring communication with tenants, leaseholders, licensees, shared owners and garage renters through the rent collection and arrears management process.</p>\n<p>You will be responsible for the line management of the income team and work with the temporary accommodation officer to ensure income maximization across the housing portfolio.</p>\n<p>We would like to embed a rent first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in arrears cases and signposting to support agencies we work with in the borough.</p>\n<p>You will ensure arrears actions are carried out in a timely, appropriate, and proportionate manner and communication with those in arrears is conducted in line with procedures and timescales within them.</p>\n<p>You will be expected to oversee effective use of the housing management database, case files and the implementation and use of Mobysoft Rentsense into the day-to-day workings of the team and case management.</p>\n<p>Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.</p>\n<p>Ideally the successful candidate will have experience of working and managing a team responsible for rent collection and arrears management in the social housing sector with a good knowledge of up-to-date relevant legislation.</p>\n<p>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.</p>\n<p>This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.   </p>\n<p><strong>Please note that a driver's license and access to your own vehicle is essential for this role.</strong></p>\n<p> </p>\n<p><em><strong>DBS Check</strong></em></p>\n<p>Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.</p>\n<p>As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.</p>\n<p><em><strong>English Language Requirement </strong></em></p>\n<p>The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.  An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.</p>\n<p><em><strong>Who to contact for informal discussion:</strong></em></p>\n<p>For an informal discussion about the role, please contact Katherine Hiscock, Acting Head of Transformation on 07484 536842<strong> </strong></p>\n<p><strong>Closing Date:</strong>  31 January 2025 - 23.55pm</p>\n<p><strong>Interview Date:</strong>  13 & 17 February 2025 – this will be an in person interview held at the Civic offices in Woking, Surrey</p>\n<p> </p>","shortDescription":"","salaryDescription":"Salary circa up to £46,569 plus flexible benefits allowance of up to £2,241 and vehicle allowance of up to £2,600, plus market supplement of up to £8,000 subject to experience.","publishDate":"2025-01-14T10:44:00.000Z","expirationDate":"2025-01-31T23:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/73965dbe-b7ee-4c33-85cd-bee1a17f6a59.png","score":1,"featured":false,"enhanced":false},{"id":"ee467778-d8f6-4362-945e-4e952826f725","title":"Health & Safety Advisor","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"<strong>The vacancy</strong><br><br>As a Health & Safety Advisor you'll provide expert advice on health and safety matters, ensuring compliance with current legislation and staying abreast of industry trends and issues. You will offer timely and professional guidance, working proactively with managers and employees to complete risk assessments, conduct audits, and implement safety solutions.<br>As well as this, you'll actively assist in identifying training needs, facilitating the delivery of training, and supporting the development of health and safety policies and procedures.<br><br>You're a people person who likes to get things done. You'll enjoy investigating workplace incidents, commissioning or conducting audits, and collaborating with the People Department to support employee wellbeing. You will also provide written or verbal briefings, manage personal safety monitoring systems, and participate in health and safety meetings both internally and externally.<br><br><strong>You'll need to be in the office for 2 days per week and the remaining time you'll be able to work remotely.</strong><br><br>Your role involves working independently with excellent judgement and initiative while contributing effectively as part of a team . Strong written and verbal communication skills, attention to detail, and the ability to manage multiple tasks under pressure are essential. You should have experience in delivering exceptional customer care and ensuring compliance with policies and procedures to maintain consistency across the organisation.<br><br> If you're enthusiastic about making a meaningful impact and ensuring workplace safety, we encourage you to apply for this exciting opportunity. Join us in creating a safe and compliant working environment for all.<br><br>We are looking for someone who is ready to prioritise their workload, meet deadlines, and use relevant computer systems confidently. You should hold a NEBOSH General Certificate or Construction Health and Safety qualification and be willing to work towards a NEBOSH Diploma or equivalent, achieving graduate membership of the Institute of Safety and Health.<br><br><strong>Here are just a few of the benefits of working at Peabody: </strong><ul> <li><strong>30 days' annual holiday, plus bank holidays </strong></li> <li>\n<strong>two additional paid volunteering days each year</strong> </li> <li>\n<strong>flexible benefits scheme, including family friendly benefits and access to a discount portal</strong> </li> <li><strong>4 x salary life assurance</strong></li> <li><strong>up to 10% pension contribution</strong></li>\n</ul><strong>Are you ready to apply? </strong><br><br>If you have any questions about this role, please email Talent Specialist, <strong>Harry</strong> at Harry.lund@peabody.org.uk .","shortDescription":"","salaryDescription":"Circa £46,300","publishDate":"2025-01-14T03:33:12.000Z","expirationDate":"2025-01-27T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/2849eef3-fd3f-484e-a826-ea4ce320db2a.png","score":1,"featured":false,"enhanced":false},{"id":"7c9df1cd-bd18-4c59-a917-06f58ed31a7d","title":"Portfolio Facilities Manager","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"<strong>The vacancy</strong><br><br>Peabody is seeking a dedicated and proactive Portfolio Facilities Manager to join our Facilities Operations team on a 6 month Fixed Term basis. This role offers an exciting opportunity to manage and oversee day-to-day facilities operations across a diverse geographic portfolio, encompassing local offices and public spaces<br><br>As a Portfolio Facilities Manager you'll play a vital role in delivering a customer-focused service that ensures a safe, secure, and fit-for-purpose working environment for all building users, including internal stakeholders, visitors, and contractors. Reporting to the Facilities Operations Manager, you will take full ownership of the buildings within your remit, contributing to the seamless functioning of our facilities . <br><br>You're an organised, proactive person who likes to get things done. You'll enjoy working collaboratively with other teams and you'll have a solid understanding of health and safety legislation, FM contract management experience, and a proven track record of working within a corporate facilities management environment.<br>Strong IT skills, excellent communication abilities, and a flexible, can-do attitude are essential for success in this role. <br><br>Your role covers ensuring statutory compliance, maintaining excellent building conditions, managing health and safety matters, and fostering strong relationships with building users. You will liaise closely with helpdesk staff, technical teams, and contractors to ensure that service delivery standards are met and exceeded. You will also monitor budgets, oversee planned maintenance and repair works, and act as a first point of contact for incident management and control.<br><br>If you're a positive, resilient, and customer-focused professional who thrives under pressure and is passionate about delivering high standards in facilities management, we want to hear from you.<br><br><strong>To be successful in this role, you'll have:</strong><ul> <li>A full clean driving licence, with the ability to travel to various properties within the organisation's portfolio</li> <li>Membership or active pursuit of membership with the IWFM and relevant qualifications in business administration or facilities management are (desirable)</li> <li>Significant experience in facilities management. </li>\n</ul><strong>Here are just a few of the benefits of working at Peabody: </strong><ul> <li><strong>30 days' annual holiday, plus bank holidays</strong></li> <li>\n<strong>two additional paid volunteering days each year</strong> </li> <li>\n<strong>flexible benefits scheme, including family friendly benefits and access to a discount portal</strong> </li> <li><strong>4 x salary life assurance</strong></li> <li><strong>up to 10% pension contribution</strong></li>\n</ul>This role will require an enhanced DBS check.<br><br><strong>Are you ready to apply? </strong><br><br>If you have any questions about this role, please email Talent Specialist, <strong>Harry</strong> at harry.lund@peabody.org.uk .<br><br><strong> Interviews will be taking place during the week commencing 3rd February 2025. </strong><br><br><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong>","shortDescription":"","salaryDescription":"Circa £43,500","publishDate":"2025-01-14T01:03:15.000Z","expirationDate":"2025-01-24T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/45694882-f36d-4f72-8f79-3557b7f517b0.png","score":1,"featured":false,"enhanced":false},{"id":"85e66ae1-5af3-434f-b1db-9992edfed745","title":"Senior Service Charge Coordinator","employer":"Lambeth Council","department":"","location":"6 Brixton Hill","locationType":3,"description":"<p><span><strong>Senior Service Charge Coordinator</strong></span></p> <p><span><strong>PO5: Starting salary £52,674 per annum rising in annual increments to £55,710 per annum incl LW</strong></span></p> <p></p> <p><span><strong>About Us:</strong></span></p> <p><span>It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our </span><span>Lambeth 2030 Plan ‘Our Future, Our Lambeth.</span><span> To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated </span><span>One Lambeth Values and Behaviours page.</span><span> </span></p> <p><span><strong>About the Borough:</strong></span></p> <p><span>Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.</span></p> <p><span>With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.</span></p> <p><span><strong>About the Team:</strong></span></p> <p><span>Billing over £19 million of revenue per year the Service Charge Calculation team forms an essential part of the Housing and Adult Social Care directorate, recovering vital income that allows Lambeth Council to continue providing essential services to our residents.</span></p> <p><span>The team sits within the Homeownership and Rents department. The team is responsible for calculating the day-to-day service charges for over 9000 leasehold and freehold properties in the borough. The team also leads on gathering information for service charge queries and ensuring the charges are both accurate and reasonable.</span></p> <p><span><strong>About the Role:</strong></span></p> <p><span>The role would suit a service charge professional with extensive experience in setting leasehold service charges for either a local authority or housing association.</span></p> <p><span>The successful candidate must have excellent interpersonal skills and the ability to have a goal-orientated approach to complex problems.  Leading a busy team, you will need to have an organised approach to service charge construction, be a great team player, lead by example and be flexible and approachable. </span></p> <p><span>You must be able to ensure statutory and corporate deadlines are met in issuing the service charges. You must also have knowledge of current housing legislation as it relates to service charges. You will also occasionally be required to attend evening meetings as well as give evidence in court/first tier tribunal cases.</span></p> <p><span><strong>To be considered for interview, your CV and supporting statement will clearly evidence:</strong></span></p> <ul>\n<li><span>An excellent knowledge of leasehold issues, including but not limited to: service charges; major works projects; current law and legislation.</span></li> <li><span>Broad knowledge and awareness of current issues and developments affecting the management of council housing.</span></li> <li><span>Excellent knowledge of the accounting process when constructing service charges.</span></li> <li><span>Substantial management experience in leasehold management and practice, with a focus on the financial management of service charges.</span></li> <li><span>Experience as a team leader or line manager within a large, complex, customer-focused organisation and of monitoring team performance, preparing performance reports and acting to continually improve the business based on performance.</span></li> <li>\n<span>Experience of working with property management and accounting IT systems.</span><br> <span> </span>\n</li> </ul> <p><span>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:</span></p> <p><span><strong>Job Description and Person Specification</strong></span></p> <p></p> <p><span><strong>Contact Information:</strong></span></p> <p><span>For an informal discussion about the role, please contact Robert Mowatt at rmowatt@lambeth.gov.uk.</span></p> <p><span><strong>How to Apply:</strong></span></p> <p><span>If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.</span></p> <p><span><strong>We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.</strong></span></p> <p><span><strong> </strong></span></p> <p><span><strong>Recruitment Timelines:</strong></span></p> <p><span>Closing date: 11:59pm 26th January 2025.</span></p> <p><span>Shortlisting: w/c 27th January 2025.</span></p> <p><span>Interviews: Week commencing 3^rd February 2025.</span></p> <p><span><strong> </strong></span></p> <p><span><strong>Benefits:</strong></span></p> <p><span>We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:</span></p> <p><span>·         </span><span>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</span></p> <p><span>·         </span><span>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</span></p> <p><span>·         </span><span>Membership in the Local Government Pension Scheme.</span></p> <p><span>·         </span><span>Hybrid Working.</span></p> <p><span>·         </span><span>Employee Assistance Programme.</span></p> <p><span>·         </span><span>Occupational Sick Pay based on length of service.</span></p> <p><span>·         </span><span>Discounts at local restaurants.</span></p> <p><span>·         </span><span>Discount at our Active Lambeth Gyms.</span></p> <p><span>·         </span><span>Learning and Development opportunities, including Apprenticeships.</span></p> <p><span>·         </span><span>Cycle to Work Scheme.</span></p> <p><span>·         </span><span>Secure Bike Storage facilities at our Town Hall and Civic Centre.</span></p> <p><span>·         </span><span>Trade Union Membership.</span></p> <p><span>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click </span><span>here</span><span>.</span></p> <p><span> </span></p> <p><span>We actively support applications from Lambeth Care Leavers</span></p> <p><span> </span></p>\n\n <img src=\"https://ars2.equest.com/?response_id=fcb9ba6ca73f18397595e63d02644d42&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"£50,000 - £74,999","publishDate":"2025-01-13T15:40:05.000Z","expirationDate":"2025-01-27T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1f21ab3b-60f8-4aeb-8358-0b0441c58a7d.jpg","score":1,"featured":false,"enhanced":false},{"id":"ebc32460-e37d-4f02-a0ed-35502fcfcd1b","title":"Assistant Fire Remediation Manager","employer":"Peabody","department":"","location":"South East London","locationType":3,"description":"<strong>The vacancy</strong><br><br>Your typical day might begin by reviewing fire risk assessment (FRA) actions and prioritising urgent tasks, followed by coordinating with contractors to ensure scheduled fire remediation works are carried out efficiently. Later, you could attend a meeting with local authorities to discuss compliance updates, and then spend the afternoon responding to resident queries about upcoming safety works, ensuring they feel informed and supported.<br><br>As an Assistant Fire Remediation Manager, you'll play a key role in Peabody's mission to ensure our residents are safe and our buildings comply with the Building Safety Act 2022. Working within the Fire Remediation Team, you'll help manage the completion of FRA works while fostering collaboration with colleagues and external partners. No two days are the same, as you balance technical, administrative, and customer-focused tasks to deliver excellent service.<br><br>You are a detail-oriented, solutions-focused professional who thrives on teamwork and enjoys building strong relationships across departments. Whilst most of your work will be office-based, there will be opportunities to visit sites and attend stakeholder meetings as required.<br><br>Your role involves managing fire safety actions, data, and processes to ensure compliance, responding to enquiries professionally, and improving customer satisfaction through efficient service delivery. If you're passionate about safety, have excellent organisational skills, and share our commitment to helping communities thrive, we'd love to hear from you.<br><br><strong>To be successful in this role, you will be:</strong><ul> <li>\n<strong>Dedicated</strong> to delivering outstanding customer service with a proactive approach.</li> <li>\n<strong>Organised</strong> and capable of managing multiple priorities with accuracy and efficiency.</li> <li>\n<strong>Technically skilled</strong>, with advanced Excel knowledge and experience managing databases such as SharePoint.</li> <li>\n<strong>Knowledgeable</strong> about fire safety regulations and lease agreements, with the ability to adapt to changing compliance requirements.</li> <li>\n<strong>Collaborative</strong>, able to work effectively with residents, contractors, and internal teams to solve problems.</li>\n</ul>This is your opportunity to join a forward-thinking team and make a meaningful difference to residents' lives. Apply now to become part of Peabody's Fire Remediation Team!<br><br><strong>Here just a few of the benefits for working at Peabody: </strong><ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul><strong>Are you ready to apply? </strong><br><br><strong>Interviews will be held week commencing 27th January</strong><br><br>If you need to ask us anything else at all, feel free to drop an email to chloe.singleton@peabody.org.uk and one of our team will be in touch. <br><br>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"Circa £35,500","publishDate":"2025-01-10T03:32:30.000Z","expirationDate":"2025-01-23T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/7a0e6700-b5d3-4822-aeba-7bcd30715a2e.png","score":1,"featured":false,"enhanced":false},{"id":"a7d6dbf0-4b27-4fee-b12d-6a4e0b2e7f1d","title":"Performance and Compliance Lead","employer":"Notting Hill Genesis","department":"","location":"Kings Cross","locationType":3,"description":"<h1>Summary</h1><div><strong>What you'll do</strong></div><div>As the performance and compliance lead you will be responsible for ensuring all Notting Hill Genesis' general needs lettings are done quickly, safely and compliantly. Managing the voids and lettings coordinators, you will oversee a team who drive the lettings process from on notice to creation of the tenancy. You and your team will need to work closely with the housing management teams and voids team ensuring we are meeting our let targets. </div><div> </div><div>We will expect you and your team to build relationships with key external stakeholders. You'll also be responsible for managing a number of regional administrators, ensuring subject access requests are completed, other day-to-day administrative tasks, and ad hoc requirements. You will be working closely with our central data, performance, and insight teams to ensure the reporting requirements enable the wider core operations team to do their jobs, and producing ad hoc reports when required. </div><div> </div><div><strong>How you'll do it</strong></div><div>Using your knowledge of general needs lettings and any previous management experience, you will motivate, lead, and manage your team to provide a service to the core operational housing management teams. </div><div> </div><ul>\n<li>Build working relationships with the core operational housing management teams and the voids team to ensure everyone is working towards the same goal of letting our homes quickly, safely, and compliantly.</li>\n<li>Develop relationships with our key boroughs and ensure NHG is compliant with any nomination's agreements.</li>\n<li>Train your team and others to ensure we are always working in a compliant way when it comes to lettings, including mutual exchanges, transfers, succession etc.</li>\n<li>Produce timely reports for the managing directors, assistant directors or heads of service.</li>\n</ul><div> </div><div><strong>The Ideal Candidate</strong></div><div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.</div><div> </div><div>We are looking for someone who owns their work and that of their team. Someone who can see the bigger picture and can work successfully with others to influence decisions for the benefit of NHG and its residents. </div><div> </div><div>Essential:</div><ul>\n<li>Knowledge of letting properties.</li>\n<li>A proven track record of managing others to achieve a shared goal.</li>\n<li>Experience in using excel (advanced) to prepare and present complex information to different audiences.</li>\n<li>Experience in preparing and presenting complex information to different audiences.</li>\n<li>Strong organisational, time, and resource management capabilities.</li>\n</ul><div> </div><div>Desirable:</div><ul>\n<li>Experience of end to end general needs lettings.</li>\n<li>Awareness of financial and budget management skills.</li>\n<li>Passion for maintaining excellent customer service standards and evidence of service improvement achievements.</li>\n</ul><div>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.</div><div> </div><div><strong>What's in it for you?</strong></div><div>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><div> </div><div><strong>All about us</strong></div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div><strong>Selection Process</strong></div><div>Step 1: If you are interested, please send your application now! <strong>Closing date is 23 January 2025.</strong>  </div><div>Step 2: Successful candidates will be selected for an interview and assessment, which is expected to take place on <strong>4 February 2025</strong>. You will be required to complete the assessment in advance, to be shared on the day.</div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>Should a redeployee apply for this role, their application will be considered before any others. </div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>","shortDescription":"","salaryDescription":"£44130 - £49033 per annum + 35 hours per week.","publishDate":"2025-01-10T02:23:19.000Z","expirationDate":"2025-01-24T02:23:19.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/69e7a202-adab-443a-b872-c3df2cb07e25.png","score":1,"featured":false,"enhanced":false},{"id":"b11dd8f6-1d44-425e-8f6f-99623db60592","title":"Neighbourhood Manager (Kensington)","employer":"Peabody","department":"","location":"London","locationType":3,"description":"<strong>The vacancy</strong><br><br>Your typical day could start with a welcome visit to new tenants who've just moved in, before you go to a Residents' Association meeting to hear about any concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help.<br><br>As a Neighbourhood Manager, you'll working in your designated neighbourhood with a requirement to work from the Kensington office. You'll be the 'face of Peabody' and no one day is the same. You'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You'll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody's service to them and ensuring we take full account of their needs.<br><br>Your role covers all aspects of tenancy and housing management - everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and resident satisfaction.<br><br>You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and you're first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you're creative in your problem-solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you.<br><br><strong>To be successful in this role, you're:</strong><ul> <li> experienced within a customer facing role, preferably within housing management and ideally within the social housing sector </li> <li> knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding </li> <li> resilient with a positive, flexible, compassionate and can-do approach </li> <li> organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively </li> <li> be prepared to undertake a level 3 qualification in Housing Management if not already held. </li>\n</ul><strong> This role will require a Basic DBS check. </strong><br><br>At Peabody, we're all about making a difference to our community and helping people flourish.<br><br>Here's what you'll get when you join us:<ul> <li>Flexible and hybrid working</li> <li>30 days' annual leave, plus bank holidays</li> <li>Up to 10% pension contribution, matched 1:1</li> <li>Two additional paid volunteering days each year</li> <li>Flexible benefits scheme, including options for healthcare, dental care, and more</li>\n</ul><strong>Ready to apply?</strong><br><br>Click 'Apply Now' to send us your CV and tell us why you're the right fit for this role.<br><br>If you have any questions, email caroline.seery@peabody.org.uk<br><br>As an employer, Peabody does not provide sponsorship as a licenced UK employer.<br><br><strong>Interviews will be undertaken throughout the live advert period as we have more than one role available. Please apply early so we can consider your application accordingly.</strong>","shortDescription":"","salaryDescription":"Circa £38,800","publishDate":"2025-01-09T01:02:43.000Z","expirationDate":"2025-01-22T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/97546408-bdb6-4b5c-be81-31e60b5f2cee.png","score":1,"featured":false,"enhanced":false},{"id":"2774a05f-9f3b-48fc-a613-d363b0427b67","title":"Tenancy Sustainment Officer (North London)","employer":"Southern Housing","department":"","location":"Farringdon, London","locationType":3,"description":"<strong>The role</strong><br><br>We are looking for <strong> 2 </strong> <strong>Tenancy Sustainment Officers</strong> to join our Housing team here at Southern Housing.<br><br>These are permanent, full-time positions working 35 hours per week. This is a hybrid role based at our London, Farringdon office 2 days a week, to be agreed with the Area Housing Manager.<br><br>Our Tenancy Sustainment Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the areas below and you may be required to travel within those zones as well as other zones as part of your duties.<br><br>2 x Tenancy Sustainment Officer working across London Boroughs :-<br><br>Newham, Barking & Dagenham, Redbridge, Hackney, Islington, Tower Hamlets, Waltham Forest, Haringey, Camden Westminster, Ealing Enfield, Barnet, Harrow, Brent, Hammersmith & Fulham and Kensington & Chelsea.<br><br>As a Tenancy Sustainment Officer, you'll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You'll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse. You'll ensure referrals are made to the appropriate statutory agencies, co-ordinate multi agency meetings, ensuring residents receive the help and support they need.<br><br>Responsibilities will include:<ul> <li>Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.</li> <li>Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.</li> <li>Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting. You'll regularly review action plans through to case closure.</li> <li>Visiting residents in their home, complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Maintaining a caseload of between 12 and 20 cases, generally working with residents for a period of 6-12 weeks.</li> <li>Engaging and co-ordinating external agencies, leading on setting up multi- agency case conferences to identify and implement support for residents</li>\n</ul><strong> WHAT YOU'LL NEED: </strong><ul> <li>Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding.</li> <li>An in depth understanding of issues affecting vulnerable people •</li> <li>A Proven track record of developing and building relationships with external providers and with partner organisations. Good negotiating and influencing skills.</li> <li>A confident individual with exceptional listening and customer service skills. Excellent communication skills both verbal and written.</li> <li>The necessary skills to complete support plans, reports and risk assessments.</li> <li>Ability to organise and prioritise own workload to meet deadlines. Capability to lone work and a motivation to work with resistant and chaotic individuals and households. Able to manage a high and varied workload.</li> <li>You'll need a full driving licence and access to own vehicle</li>\n</ul><strong>In your supporting statement, it is important that you address how you meet each of the above 7 criteria providing real examples. </strong><br><br><strong>Closing Date: Sunday 26th January 2025 at 23:59pm </strong><br><br><strong>Shortlisting Date: Week commencing 27th January 2025</strong><br><br><strong>Interview Date(s): Week commencing 3rd and 10th February 2025 </strong><br><br><strong> Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications </strong><br><br><strong>About us</strong><br><br>At Southern Housing, our residents are at the <strong>heart</strong> of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.<br><br>A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.<br><br><strong>What's in it for you</strong><br><br>Pension<br><br>Life <br>assurance<br><br>Healthcare cash plan<br><br>Eyecare & dental<br><br>Birthday <br>leave<br><br>Retailers discounts<br><br>Cycle <br>to work<br><br>Buy & sell <br>annual leave<br><br>Season ticket loan<br><br>In-house academy & career development<br><br>Flexible working<br><br><strong>Inclusion & Diversity</strong><br><br>We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.<br><br>We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.","shortDescription":"","salaryDescription":"£36,000 - £37,500 per annum (Depending on experience)","publishDate":"2025-01-09T00:00:00.000Z","expirationDate":"2025-01-26T00:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/0d5168d2-d237-441a-bc45-6a60a6986d3d.jpg","score":1,"featured":false,"enhanced":false},{"id":"44e36c2a-10c6-4e50-b55e-3f2f4f95364b","title":"Senior Neighbourhoods Officer","employer":"CCHA","department":"","location":"Croydon","locationType":3,"description":"<p><strong>Do you want to be part of a caring, forward thinking team who make a difference? Join us as our new Senior Neighbourhood Officer</strong></p>\n<ul>\n<li><strong>Full time - 35 hours per week</strong></li>\n<li><strong>Hybrid working (2 days in office, 1 day onsite, 2 days at home, flexible based on needs of the service)</strong></li>\n<li><strong>Location: Croydon. Working across 3 Boroughs, Croydon, Bromley and Sutton</strong></li>\n<li><strong>Salary - £45,518.00</strong></li>\n<li><strong>Benefits on offer: 25 days leave, matching pension, private health, flexible working and more.</strong></li>\n<li><strong>Interview dates 28/29 January 2025 </strong></li>\n<li><strong>Advert Closing date on Sunday 19 January at 23.59pm</strong></li>\n</ul>\n<p><strong>Essential requirements for our Senior Neighbourhood Officer:</strong></p>\n<ul>\n<li>Driving license</li>\n<li>Access to a vehicle and business use insurance</li>\n<li>DBS check</li>\n<li>Experience of working in social housing and a good understanding Housing Law and dealing effectively with complex tenancy management issues.</li>\n</ul>\n<p><strong>Key Skills Required</strong></p>\n<ul>\n<li>Customer focused and able to understand our diverse residents’ need</li>\n<li>Experience of managing and supporting staff and an ability to teach and train others effectively.</li>\n<li>Able to work collaboratively and deliver in a fast-paced and busy environment.</li>\n</ul>\n<p>An exciting opportunity has arisen in our friendly Neighbourhood services team, we are looking for in a Senior Neighbourhood Officer:</p>\n<ul>\n<li>Great people skills</li>\n<li>In-depth housing knowledge to help manage our team and a small patch in delivering proactive and customer-focussed tenancy and neighbourhood services.</li>\n<li>Management skills to assist in delivering a high-quality service (including leading on cases of ASB and complex housing management)</li>\n<li>Improving services and delivering an excellent housing management service to our residents in our general needs accommodation.</li>\n</ul>\n<p>At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents and developing more homes within the community. As a small housing association with big goals, we employ just over 50 members of staff and look after nearly 1600 homes.</p>\n<p><strong> If you’re interested, please apply via </strong><a href=\"https://ccha.biz/about-us/working-for-us/\"><strong>https://ccha.biz/about-us/working-for-us/ </strong></a><strong>where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.</strong></p>\n<p><strong>Please note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk.  </strong></p>\n<p><strong>Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance please with your application please contact </strong><a href=\"mailto:hr@ccha.co.uk\"><strong>hr@ccha.co.uk</strong></a></p>\n<p><strong>Other roles you may have experience could include: </strong>Housing Management/ senior/ team leader/ Neighbourhood services/ officer/ housing associations/ not for profit.</p>\n<p> </p>\n<p> </p>","shortDescription":"","salaryDescription":"£45518 Per Annum","publishDate":"2025-01-08T15:38:54.000Z","expirationDate":"2025-01-19T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/4b46368a-3b8a-4ef8-b243-c3d26f07b330.png","score":1,"featured":false,"enhanced":false},{"id":"ed4cbf49-2483-4849-b191-91bfaf31acd1","title":"Senior Estates Officer","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>Are you looking for a new and challenging role? One in which you will be able to utilise your expertise in Estate Management to the full? Then Woking could be the place for you.</p>\n<p><strong>Vacancy Description</strong></p>\n<p>Woking Borough Council has a good track record of successful property management. It now holds a large and highly valuable investment portfolio, consisting of around 250 commercial properties, including Victoria Place Shopping Centre.</p>\n<p>The management of such a large and diverse estate does not come without its challenges. We have a clear policy to ensure the effective management of those properties already within our portfolio in order to increase revenue further.</p>\n<p>In this busy and diverse role, you will be part of a small high performing professional team and external professional advisors. You will take responsibility for overseeing rent reviews and lease renewals (conducted usually externally but on occasion in house) to improve our income as well as pursuing debtors. You will assist in working with managing agents to ensure the portfolio of properties maximises our financial return. You will be expected to bring expertise to the role to enable the portfolio income to grow over the next five years through innovation and a pragmatic approach to asset management. The ability to work with the minimum of supervision in a dynamic public sector environment is essential.</p>\n<p><strong>About you</strong></p>\n<p>We would expect you to be MRICS qualified (or other suitable qualification) with a number of years experience in commercial estate asset management, it will also be your energy and ability to work with colleagues in a friendly supportive way that will deliver success.</p>\n<p><strong>About us</strong></p>\n<p>Woking is a dynamic, ambitious and fast-paced council. It is well connected by both road and rail – including the A3, M3 and M25, as well as the London Portsmouth, South Exeter and London train lines – with central London just 27 minutes away. It also benefits from adjacent town centre parking and being situated just a 3-minute walk away from the train station. Woking and the surrounding area also offer a fantastic place to live.</p>\n<p>We believe it is our culture that makes us stand out. Our team spirit and supportive approach to work means everyone truly enjoys working here . This also a high-profile role. Hence you will be assured of the opportunity to make your mark to assist in improving the Council’s overall financial position.</p>\n<p>Whilst this is a busy role, we also recognise the importance of a work life balance and offer up to 24 days flexi leave in addition to a generous leave entitlement.</p>\n<p> </p>\n<p>For further information on the responsibilities and person criteria, please see the Job Description and Person Specification documents below.</p>\n<p> </p>\n<p>We reserve the right to interview before the closing date and to remove this advert at any time.</p>\n<p> </p>\n<p>For an informal discussion please contact David Loveless, Head of Property Services, 01483 74 3554.</p>\n<p> </p>\n<p><strong>Closing date:</strong> 31 January 2025 - 12:00</p>\n<p><strong>Interview date:</strong> TBC – February 2025 - Panel interview & presentation</p>","shortDescription":"","salaryDescription":"Salary range: £39,718 to £46,569 plus flexible benefit allowance of up to £2,241 per annum and a vehicle allowance of up to £2,600 per annum per annum.","publishDate":"2025-01-08T15:10:00.000Z","expirationDate":"2025-01-31T12:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/214d66ca-f500-48e8-8063-c57188388fb0.png","score":1,"featured":false,"enhanced":false},{"id":"e872462b-5efd-4634-9b54-13bec6009af6","title":"Business Support Administrator","employer":"CDS Co-operative","department":"","location":"Borough, London SE1, CDS Co-operatives","locationType":2,"description":"<p><strong>35 hours per week</strong></p>\n<p>CDS is a unique organisation with an unusual mission – to provide, support and promote community-led housing and co-operation – so that more people can shape the things that matter most to them. We are a social landlord in our own right, with more than 820 rented and shared ownership homes. Alongside that, we are the largest co-op services agency in the South East, providing landlord, finance and governance expertise as a service provider to over 30 housing co-ops and their 1,800 homes. We are also a promoter of community led housing, setting aside a proportion of our surplus each year to invest in projects and ideas that can help to scale up the sector to expand the use of co-operation as an effective and empowering business model.</p>\n<p>We are looking for a talented individual who is proactive and thrives in a busy environment. You will take ownership of your work and have pride in the estates you manage. You will solve problems for your tenants, getting to know them and working to make their estates a great place to live. Your tenants will trust and value you and will see you as someone who always follows up on what they say. You will join our busy housing services team as someone who is customer-focussed and determined to get things right for our customers. This involves lots of administrative computer work, plenty of communication with residents by phone and email and site visits to the estates on your patch at least once a month.</p>\n<p>Our values are:</p>\n<p><strong>Unity</strong> We work as one team, with one reputation <strong>Trust</strong> We thrive to be reliable, fair and to act with integrity Intention <strong>Impact</strong> We know why we do things; we have plans and we monitor them <strong>Intention</strong> We care about the impact we have on others <strong>Collaboration</strong> We achieve more when we work with others <strong>Communication</strong> We seek understanding as a basis for win/win solutions <strong>Kindness</strong> We are brave and honest, facing difficult issues with empathy</p>\n<p>These values drive everything we do, and we expect the same from you.</p>\n<p>Apart from the opportunity to make your mark at CDS by serving as a Business Support Administrator, we offer a competitive salary, bonus scheme and generous benefits. We take our employee engagement seriously and will invest in your development and training.</p>\n<p>The role is split between working three days per week from home providing administrative support to the housing team and two days per week based in our offices at London Bridge providing office management support which will contribute to the smooth running of the business.</p>\n<p>With pace, energy and enthusiasm, you will be willing to learn new skills and duties, stepping in wherever the team needs help and be comfortable taking accountability for your work, demonstrating your follow through. We’d like you to have unparalleled reliability and excellent communication skills and have a keen eye for detail, allowing you to closely follow written processes.</p>\n<p>You should have a proven track record of providing excellent customer service and using your problem-solving skills to deliver objectives in a fast-paced setting, you can succeed in this role. If you are a hard-worker who is committed to customers and have an undying positive attitude and can’t help but leave things better than you found them, we really want to hear from you.</p>\n<p>You may not have specific experience in housing, but if you want to work towards being a Housing Officer this would be a good path to gaining experience for that.</p>\n<p><strong>We are actively working toward becoming an anti-racist and inclusive organisation, open to challenge and learning in all our work. We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.</strong></p>\n<p><strong>Closing date: Monday, 20th January 2025 at 9am.</strong></p>\n<p><strong>First interviews: In person interviews, week commencing 27th January.</strong></p>","shortDescription":"","salaryDescription":"plus the opportunity to earn a bonus","publishDate":"2025-01-08T11:12:00.000Z","expirationDate":"2025-01-20T11:12:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/08d29286-ff3a-4bfd-9843-97cf34323398.jpg","score":1,"featured":false,"enhanced":false},{"id":"788d0664-785b-4d74-a58b-d6efa3472992","title":"Estate Services Gardener","employer":"Peabody","department":"","location":"Southall","locationType":3,"description":"<strong>The vacancy</strong><br><br><strong>We have 2 positions available for an Estate Services Gardener. </strong><br><br>Your typical day could start with carrying out a program of assigned grounds maintenance works in line with published schedules. Then you might be carrying out a range of horticultural activities such as planting summer and winter beds, maintaining hedges, turf maintenance, weed spraying, weeding, and leafing, before heading off to ensure green waste is disposed of in line with company policy and waste management regulations.<br><br>As an<strong> Estate Services Gardener,</strong> you'll be providing a high quality, customer focused grounds service. With a particular focus on maintaining our estates, you'll actively work in partnership with key colleagues to manage effective garden maintenance, developing and improving Peabody's environmental services to residents and ensuring we take full account of residents' needs.<br><br>You're a people person who likes to get things done. You'll enjoy working in an outdoors environment in all weather conditions and you're first rate at general horticultural maintenance. To be successful in this role you'll need to be on site five days a week.<br><br>Your role covers all aspects of environmental services and grounds maintenance. If you're a seasoned professional within horticultural services, then we want to hear from you.<br><br>To be a success in this role, you're:<ul> <li>Able to work in all weathers and in an outdoor environment.</li> <li>Have a full, clean UK driving licence.</li> <li>Experienced in the field of horticulture.</li> <li>Able to demonstrate practical experience in the use of powered equipment.</li>\n</ul><strong>A company van will be provided in order for you to undertake your duties. </strong><br><br>Here are just a few of the benefits of working at Peabody:<ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul>This role will require a Basic DBS check. A Full UK driving licence is required.<br><br>Are you ready to apply? <br><br>If you have any questions about this role, please email Talent Specialist, <strong>George Murphy</strong> at <strong>george.murphy@peabody.org.uk</strong><br><br><strong>Interviews will be taking place week commencing 27th January.</strong><br><br>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.","shortDescription":"","salaryDescription":"£26,583 per annum","publishDate":"2025-01-08T01:02:24.000Z","expirationDate":"2025-01-21T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/42171d86-a3b8-4389-9ed3-1dbc68ed8ed8.png","score":1,"featured":false,"enhanced":false},{"id":"ccc68e55-fd30-47f2-90e1-77a8bc0df0b4","title":"Senior Neighbourhood Officer","employer":"CCHA","department":"","location":"Croydon","locationType":3,"description":"<p><span><strong>Do you want to be part of a caring, forward thinking team who make a difference? Join us as our new Senior Neighbourhoods Officer</strong></span></p>\n<ul>\n<li><span><strong>Full time - 35 hours per week</strong></span></li>\n<li><span><strong>Hybrid working (2 days in office, 1 day onsite, 2 days at home, flexible based on needs of the service)</strong></span></li>\n<li><span><strong>Location: Croydon. Working across 3 Boroughs, Croydon, Bromley and Sutton</strong></span></li>\n<li><span><strong>Salary - £45,518.00</strong></span></li>\n<li><span><strong>Benefits on offer: 25 days leave, matching pension, private health, flexible working and more.</strong></span></li>\n<li><span><strong>Interview dates 28/29 January 2025 </strong></span></li>\n<li><span><strong>Advert Closing date on Sunday 19 January at 23.59pm</strong></span></li>\n</ul>\n<p><span><strong>Essential requirements for our Senior Neighbourhoods Officer:</strong></span></p>\n<ul>\n<li><span>Driving license</span></li>\n<li><span>Access to a vehicle and business use insurance</span></li>\n<li><span>DBS check</span></li>\n<li><span>Experience of working in social housing and a good understanding Housing Law and dealing effectively with complex tenancy management issues.</span></li>\n</ul>\n<p><span><strong>Key Skills Required</strong></span></p>\n<ul>\n<li><span>Customer focused and able to understand our diverse residents’ need</span></li>\n<li><span>Experience of managing and supporting staff and an ability to teach and train others effectively</span></li>\n<li><span>Able to work collaboratively and deliver in a fast-paced and busy environment</span></li>\n</ul>\n<p><span>An exciting opportunity has arisen in our friendly Neighbourhood services team, we are looking for in a Senior Neighbourhoods Officer</span></p>\n<ul>\n<li><span>Great people skills</span></li>\n<li><span>In-depth housing knowledge to help manage our team and a small patch in delivering proactive and customer-focussed tenancy and neighbourhood services. </span></li>\n<li>\n<span>Management</span><span> </span><span>skills to assist in delivering a high-quality service (including leading on cases of ASB and complex housing management)</span>\n</li>\n<li><span>Improving services and delivering an excellent housing management service to our residents in our general needs accommodation.</span></li>\n</ul>\n<p><span>At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents and developing more homes within the community. As a small housing association with big goals, we employ just over 50 members of staff and look after nearly 1600 homes.</span></p>\n<p><strong> </strong><strong>If you’re interested, please apply via </strong><a href=\"https://ccha.biz/about-us/working-for-us/\"><strong>https://ccha.biz/about-us/working-for-us/ </strong></a><strong>where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.</strong></p>\n<p><span><strong>Please note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk.  </strong></span></p>\n<p><span><strong>Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance please with your application please contact </strong><a href=\"mailto:hr@ccha.co.uk\"><strong>hr@ccha.co.uk</strong></a></span></p>\n<p><span><strong>Other roles you may have experience could include: </strong>Housing Management/ senior/ team leader/ Neighbourhood services/ officer/ housing associations/ not for profit.</span></p>\n<p> </p>","shortDescription":"","salaryDescription":"£45518 Per Annum","publishDate":"2025-01-03T14:44:00.000Z","expirationDate":"2025-01-19T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/7f644bc1-8d67-4630-8f25-0fa22949943e.png","score":1,"featured":false,"enhanced":false},{"id":"8b26bad9-2ca0-4f8a-97f1-a7daa6270e9a","title":"Senior Rents and Quality Assurance Manager","employer":"Notting Hill Genesis","department":"","location":"Kings Cross","locationType":3,"description":"<h1>Summary</h1><div>Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Do you want to be at the forefront of regulations which have a real impact on our customers, supporting us to work better together for our residents?</div><div> </div><div><strong>What you'll do</strong></div><div>Notting Hill Genesis are offering an exciting position as a Senior Rents & Quality Assurance Manager. You'll ensure that we are complaint with the regulatory rent standard and that we are compliance, carrying out audits, assessing and reviewing calculations and leading on improvement projects. The role will also ensure adherence to shared ownership lease provisions and having overall responsibility for a portfolio of former tenants.</div><div> </div><div><strong>How you'll do it</strong></div><div>In line with our customer strategy aims, you will ensure that that our housing costs are fair and predictable for residents, through clear engagement and communications and we have the right systems in place, so our Operational colleagues get off to a great start in their role. This is a fantastic opportunity to deliver a comprehensive framework to enhance structure within our organisation.</div><div> </div><div>We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.</div><div> </div><div><strong>The Ideal Candidate</strong></div><div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.</div><div> </div><div>You love clarity of the regulatory landscape and want to achieve gold standards in good practice. You want to shape the future of our organisation and to ensure the safety of residents and colleagues through excellent compliance with regulations and legislation. You're a natural leader with the ability to build excellent relationships across the organisation and with external partners.</div><div> </div><div>Essential:</div><ul>\n<li>Evidence of working (both knowledge and practical application) with the regulatory Rent Standard and other key legislation governing social housing rents.</li>\n<li>Experience of identifying and mitigating complex risks across a business - requiring accuracy and attention to detail, development and evolution of policy.</li>\n<li>Experience of preparing and presenting compliance reports to senior management and relevant stakeholders.</li>\n<li>Experience of building and managing effective relationships at a senior level including those with boards, customers, partners and a range of stakeholders.</li>\n<li>Experience of effective people leadership and coaching staff to succeed.</li>\n<li>Excellent knowledge of legislative and regulatory environment for RPs.</li>\n<li>Excellent organisational and project management skills, with the ability to deliver complex projects on time, task and in budget.</li>\n</ul><div> </div><div><strong>What's in it for you?</strong></div><div>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><div> </div><div><strong>All about us</strong></div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div><strong>Selection Process</strong></div><div>Step 1: If you are interested, please send your application now! <strong>Closing date is 23:59pm on 19th January 2025</strong>\n</div><div>Step 2: Successful candidates will be invited to present to the interview panel a prescribed piece of work - you will be told in advance what you need to prepare for. <strong>Assessment date is 28th & 29th January 2025.</strong>\n</div><div>Step 3: Successful candidates will be invited to interview. <strong>Interview date is 28th & 29th January 2025</strong>\n</div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>Should a redeployee apply for this role, their application will be considered before any others. </div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>","shortDescription":"","salaryDescription":"£64431 - £71590 per annum + 35 hours per week.","publishDate":"2025-01-02T02:36:29.000Z","expirationDate":"2025-01-20T02:36:29.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3ff95762-94c7-443e-abfb-352053998926.png","score":1,"featured":false,"enhanced":false},{"id":"802e6f2f-ba69-4c00-89a1-2e28f4ce1bed","title":"Maintenance Surveyor","employer":"Royal Borough of Kingston Upon Thames","department":"","location":"Kingston","locationType":3,"description":"<p><strong>About the Borough</strong> <br><br>This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.<br><br>Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.<br><br>Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.<br><br>Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.<br><br>We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.<br><br>Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.<br><br><strong>About the Role and our Ideal Candidate</strong> <br><br><strong>About the role</strong><br><br>At the Royal Borough of Kingston we recognise that our position as a highly successful Council depends on our outstanding team of people, who work hard, love what they do and do it because they want to make a difference <br><br>We have 2 vacancies for both highly self-motivated and effective individuals to join our friendly, professional team in this important Housing Maintenance Surveyor role in the Repairs and Maintenance team. <br><br>Reporting to our Lead Officer Response Repairs & Voids, our Housing Maintenance Surveyor role will manage and offer guidance in all aspects of building maintenance owned or managed by the Council's Housing Team. You will be expected to carry out inspections of tenanted, void properties, communal areas and estates. You will place orders for works via the incumbent partnering maintenance contractor, as well as the procurement of works and services with specialist companies and technical consultants. <br><br><strong> About you </strong><br><br>Ideally you will have experience of working within a regulatory framework where compliance, risk management and precise outcomes are essential. An in-depth knowledge and experience of building maintenance relating to social housing will be required. Having, or developing, a good knowledge of risk assessments and safety measures and controls within buildings, you should also be familiar with the Health and Safety Act, Regulatory Reform and all current Building Regulations, including Housing Health & Safety Rating System (HHSRS). <br><br>With a customer-focused, flexible, cooperative and well organised working style, you will have excellent communication and interpersonal skills, the ability to communicate repair and maintenance information clearly and effectively to residents, contractors, colleagues in other departments. Good presentation skills and the ability to work effectively under pressure, think strategically and problem solve. <br><br>In return, we will give you a rewarding job, a supportive working environment, friendly colleagues and excellent benefits including agile working, a generous holiday allowance and a pension scheme. <br><br><strong>About Us</strong> <br>In Housing Asset Management we are responsible for delivering high-quality housing services and maintaining our social housing properties across our portfolio to the highest standards. Our team is dedicated to ensuring compliance, safety, and excellence in all our projects. We are a small, close knit team and strive to create a supportive and collaborative working environment where every team member's contribution is valued. <br><br><strong>Our Offer To You</strong> <br><br>As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.<br><br>In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.<br><br>Employees have access to a wide range of benefits, some of which include:</p>\n<ul>\n<li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li>\n<li>Three volunteering days per year in Kingston</li>\n<li>Flexible and agile working arrangements</li>\n<li>Comprehensive learning and development programme</li>\n<li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li>\n<li>Interest free season ticket loans</li>\n<li>Local Government Pension Scheme</li>\n<li>Bicycle loan facilities and cycle to work scheme</li>\n<li>Zip car scheme</li>\n<li>Free eye tests and contribution towards glasses</li>\n<li>Confidential wellbeing and counselling support</li>\n<li>Subsidised gym membership</li>\n</ul>\n<p><strong>Application Process</strong> <br><br>Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. <br><br>The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. <br><br>We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the 'Best Inclusion and Diversity Programme' at the PPMA Excellence in People Management Awards 2023, something that we're incredibly proud of. <br><br>Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. <br><br><strong>Additional Information</strong> <br><br>We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. <br><br>As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. <br><br>We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. <br><br>We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government's minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.<br><br>The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href=\"https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know\">GOV.UK website</a> for right to work guidance.<br><br><strong>Job Profile</strong> <br><a class=\"file_application_pdf\" href=\"https://kingston-sutton-jobs.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-4/spa-1/candidate/download_file_opp/3337/105858/1/0/e8414ea46c9d7439cbc74ddbc4dacf92e15576d7\"> Maintenance Surveyor J.D.pdf - 139KB Opens in a new window </a></p>","shortDescription":"","salaryDescription":"£45,510 - £50,574","publishDate":"2024-12-23T09:36:00.000Z","expirationDate":"2025-01-17T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/082deadc-1252-44b8-9c0f-c3b3ff3cfb83.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":18,"page":1,"pageSize":20,"facets":{"WorkingPatterns":{"1":18,"7":3},"JobTypes":{"administration":1,"community":1,"customer service":1,"housing":18,"maintenance":1},"ContractType":{"1":18},"PublishDate":{"1":4,"2":7,"3":14,"4":17,"5":18},"LocationType":{"2":3,"3":15},"EmployerType":{"local government":7,"social housing":11}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":[{"lat":51.393612,"lng":-0.39716366},{"lat":51.34445,"lng":-0.39716366},{"lat":51.34445,"lng":-0.31440848},{"lat":51.393612,"lng":-0.31440848},{"lat":51.393612,"lng":-0.39716366}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1736923992426,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"esher",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["housing"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"esher\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"housing\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Housing","slug":"housing"}],"dataUpdateCount":1,"dataUpdatedAt":1736923992333,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","housing"],"queryHash":"[\"jobTypesAutocomplete\",\"housing\"]"}]}
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Caseworker - Housing Repairs

Guildford Borough Council

Guildford Borough Council logo

£28,724 - £31,724

Millmead House Offices, Millmead, Guildford GU2 4BB (On-Site)

Posted 1 day ago

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