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This job has expired on Jobs Go Public.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

Customer Services Contact Centre Advisor

Sefton Metropolitan Borough Council

Sefton Metroploitan Borough Council (On-Site)

Permanent, Full time, Part time

No DBS check required

Grade E, SCP 7 - 11, £25,584 to £27,269 per annum

Hours: to be confirmed at interview

Location: Agile working / office attendance in Bootle is required

An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.

Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.

The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing customers and residents of Sefton with high-quality customer service, as well as maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.

Do you have strong customer service experience within a fast-paced Contact Centre environment? are you comfortable and confident with managing a demanding and varied workload?

Most of our enquiries are from residents dealing with complex challenging and stressful situations including several enquiries about non-council services. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful Interviews will take place remotely throughout March with a start date from April 2025

Closing date: Tue 25/02/2025 at 23:59

Job reference: CR/25/304478

Vacancy downloads:

Guidance_Notes_Completing_an_Application_Form_Oct_2024.pdf

JD_-_Customer_Service_Advisor_Grade_E_-_April_2018.._V2.pdf

Person_Specification_-_CSA__CC__.3__002__Final.pdf

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