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Support the implementation of email automated workflows customer touch points and website management</li>\n<li>Brand engagement: Support the ongoing NHG Homes composite brand campaign strategy.</li>\n<li>Digital Marketing: Support the Senior Digital Marketing Manager in social media management, publish engaging content tailored to our target audience</li>\n<li>Reporting: Support the tracking of key email and social media marketing metrics</li>\n<li>Cross-team Support: Provide support to the Sales and Marketing teams during Scheme launches, promotional events, and offer administrative support</li>\n<li>Budget Planning and Management: Plan and propose budgets for events, marketing activities and projects</li>\n</ul>\n<div> </div>\n<div>\n<strong>The Ideal Candidate</strong> </div>\n<div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. </div>\n<div>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. </div>\n<div> </div>\n<div>Essential: </div>\n<ul>\n<li>Experience in Marketing environments and with campaign management </li>\n<li>Knowledge of email marketing systems, including basic HTML skills </li>\n<li>Demonstrable experience in event planning and management </li>\n<li>Ability to interpret data and suggest optimisations to senior management </li>\n</ul>\n<div>Desirable: </div>\n<ul>\n<li>Basic understanding of the end-to-end development and sales process</li>\n<li>Experience with social media practices and community management </li>\n<li>Time management and strong organisational skills with a keen eye for detail and compliance</li>\n</ul>\n<div> </div>\n<div>\n<strong>What's in it for you?</strong> </div>\n<div>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.   </div>\n<div>Benefits include:   </div>\n<ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)  </li>\n<li>Generous pension scheme  </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)  </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.  </li>\n<li>Health cash plan  </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.  </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan  </li>\n<li>Cycle to work scheme.  </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul>\n<div> </div>\n<div><strong>All about us</strong></div>\n<div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div>\n<div> </div>\n<div>For more information on what we do and what makes us different please visit:</div>\n<div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div>\n<div> </div>\n<div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div>\n<div> </div>\n<div><strong>Selection Process</strong></div>\n<div>Step 1: If you are interested, please send your application now! <strong>Closing date is 8 October 2024.</strong>  </div>\n<div>Step 2: Successful candidates will be invited to interview and asked to deliver a presentation, details of which will be shared prior to the interview. Interviews are scheduled for <strong>w/c 21 October 2024.</strong>\n</div>\n<div> </div>\n<div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div>\n<div> </div>\n<div>Should a redeployee apply for this role, their application will be considered before any others. </div>\n<div> </div>\n<div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>\n<p>earliest opportunity. </p>\n</div>","shortDescription":"","salaryDescription":"£38057 - £42286 per annum + 35 hours per week.","publishDate":"2024-09-24T04:03:25.000Z","expirationDate":"2024-10-08T04:03:25.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3c53aa05-95ce-4552-9b7f-75ee93520238.png","score":1,"featured":false,"enhanced":false},{"id":"3230e917-76b9-4058-baea-ff622489bb6a","title":"Data Modeler","employer":"Notting Hill Genesis","department":"","location":"Kings Cross","locationType":3,"description":"<h1>Summary</h1><div><strong>What you'll do</strong></div><div>As a leader in the sector digitally transforming services, Notting Hill Genesis recognises the importance of Data in achieving its vision. Our Data Analytics Team has an exciting opportunity for a Data Modeller who will be at the forefront of NHG's innovation in leveraging data to drive decision making and enhance operational efficiency. </div><div> </div><div><strong>How you'll do it</strong></div><ul>\n<li>Develop solutions using a range of Data modelling techniques, whilst having an awareness of any ethical considerations. </li>\n<li>Understand the internal and external context and demonstrate the benefits of Data modelling within NHG. </li>\n<li>Collaborate within a cross-function team to develop Data models that support the organisation. </li>\n<li>Consistently make informed decisions in complex situations, communicate plans to management in simple, non-technical language, adhere to established guidelines, and documents new insights. </li>\n<li>Monitor data models to ensure they run effectively and support established SLAs. Be proactive and look at options to improve availability. Troubleshoot issues, escalate early and maintain effective communication during incidents.</li>\n<li>Prepare and manipulate data and perform complex analytics. </li>\n<li>Present and communicate effectively to technical and non-technical stakeholders. </li>\n</ul><div><strong>Please note this role is a 12 month fixed term contract.</strong></div><div> </div><div><strong>The Ideal Candidate</strong></div><div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.</div><div> </div><div>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.</div><div> </div><ul>\n<li>A degree in computer science, statistics, mathematics, or economics or equivalent experience</li>\n<li>Experience of working within cross functional teams including, data governance, information security, infrastructure and software engineering to design and deliver data products. </li>\n<li>Experience of building data models for business analysis and reporting.</li>\n<li>Understand and translate business needs into data models supporting long-term solutions.</li>\n<li>Closely interact with business stakeholders, functional experts, business analysts, contractors, and developers to understand the system requirements and architect and design the data model and database schema based on the requirements. </li>\n</ul><div><strong>What's in it for you?</strong></div><div>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><div> </div><div><strong>All about us</strong></div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div><strong>Selection Process</strong></div><div>Step 1: If you are interested, please send your application now! <strong>Closing date is Sunday 29th September at 23:59</strong>\n</div><div>Step 2: Successful candidates will be asked to do an assessment  </div><div>Step 3: Successful candidates will be invited to interview  </div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>","shortDescription":"","salaryDescription":"£49033 - £54365 per annum + for 35 hours per week.","publishDate":"2024-09-23T02:44:17.000Z","expirationDate":"2024-09-28T02:44:17.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/0ea3f006-0bb4-4edf-a7b3-ca548834e098.png","score":1,"featured":false,"enhanced":false},{"id":"8f6c115a-e884-4821-a26a-1d0a5323dd53","title":"Property Manager","employer":"Notting Hill Genesis","department":"","location":"Hammersmith & Kings Cross","locationType":3,"description":"<h1>Summary</h1><div><strong>What you'll do</strong></div><div>As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run. </div><div> </div><div>The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors.</div><div> </div><div><strong>How you'll do it</strong></div><div>Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. <br> <br>Some of your regular duties will include: </div><div> </div><ul>\n<li>\n<strong>Resident Engagement & Issue Resolution</strong>: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.</li>\n<li>\n<strong>Community Building</strong>: Host community events and forums to encourage open communication and collaboration with residents.</li>\n<li>\n<strong>Performance Management</strong>: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.</li>\n<li>\n<strong>Service Charge Management</strong>: Set and manage service charge budgets, ensuring transparency and clear communication with residents.</li>\n<li>\n<strong>Compliance & Safety</strong>: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.</li>\n<li>\n<strong>Legal Knowledge</strong>: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.</li>\n<li>\n<strong>Team Collaboration</strong>: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.</li>\n</ul><div>Please note this role will be based both in the community - visiting the properties that you manage, and in office. </div><div> </div><div><strong>The ideal candidate</strong></div><div>You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. </div><div> </div><div>Essential: </div><ul>\n<li>\n<strong>Strong Communication Skills</strong>: You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.</li>\n<li>\n<strong>Organisational and Financial Management</strong>: You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.</li>\n<li>\n<strong>Proactive Problem-Solving</strong>: You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.</li>\n<li>\n<strong>Collaboration and Accountability</strong>: You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders.</li>\n<li>\n<strong>Detail-Oriented and Legal Understanding</strong>: You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations.</li>\n</ul><div>Desirable: </div><ul>\n<li>Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential.</li>\n<li>Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification).</li>\n</ul><div><strong>Why it's rewarding</strong></div><ul>\n<li>You'll directly impact the satisfaction and well-being of residents.</li>\n<li>Every day offers new challenges that require problem-solving and people skills.</li>\n<li>You'll work closely with residents to create positive living environments.</li>\n</ul><div><strong>Career progression </strong></div><div>We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications. </div><div> </div><div><strong>What's in it for you?</strong></div><div>With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. <br> <br>We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary </li>\n</ul><div><strong>All about us</strong></div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.</div><div> </div><div>To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div><strong>Selection process</strong></div><div>Step 1: If you are interested, please send your application now! Closing date is 29th September 2024.  </div><div>Step 2: Successful candidates will be invited to a screening call</div><div>Step 3: Successful candidates will be asked to complete a written assessment</div><div>Step 4: Final round of interviews</div><div> </div><div><em>To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. </em></div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>Should a redeployee apply for this role, their application will be considered before any others. </div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>","shortDescription":"","salaryDescription":"£31493 - £39741 per annum + 35 hours per week","publishDate":"2024-09-20T04:03:14.000Z","expirationDate":"2024-10-04T04:03:14.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/5d11573e-8c78-4c3a-b5b8-097d92bf9017.png","score":1,"featured":false,"enhanced":false},{"id":"e6d3faa0-4def-40e5-9efa-391264c3f0c3","title":"Housing Officer","employer":"Notting Hill Genesis","department":"","location":"Kings Cross & Hammersmith","locationType":3,"description":"<h1>Summary</h1><div><strong>Are you passionate about making a real difference in people's lives? </strong></div><div> </div><div>Join our team as a <strong>Housing Officer</strong>, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes.</div><div> </div><div><strong>What you'll do</strong></div><div>As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive.</div><div> </div><ul>\n<li>\n<strong>Main Point of Contact:</strong> As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li>\n<li>\n<strong>Autonomy and Planning:</strong> You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li>\n<li>\n<strong>Problem Solving:</strong> In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li>\n<li>\n<strong>Supporting Residents:</strong> You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li>\n<li>\n<strong>Collaboration and Office Work:</strong> You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li>\n</ul><div>Please note this role will be based both in the community - visiting the properties that you manage, and in office.</div><div> </div><div><strong>Why it's rewarding</strong></div><ul>\n<li>You'll directly impact the satisfaction and well-being of residents.</li>\n<li>Every day offers new challenges that require problem-solving and people skills.</li>\n<li>You'll work closely with residents to create positive living environments.</li>\n</ul><div> </div><div><strong>The Ideal Candidate</strong></div><div>As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. <br> <br> Essential:</div><ul>\n<li>Customer service experience including developing customer relationships </li>\n<li>Excellent communication skills </li>\n<li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li>\n<li>Problem-solving skills </li>\n<li>Organisational skills </li>\n<li>Excellent computer skills including Microsoft Word and Excel</li>\n</ul><div>Desirable</div><ul><li>Previous housing experience</li></ul><div> </div><div><strong>Is it for you?</strong></div><ul>\n<li>Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service. </li>\n<li>Requires excellent communication, customer focus, and problem-solving skills.</li>\n<li>Previous housing or community service experience is a plus but not essential.</li>\n</ul><div>If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit!</div><div> </div><div>\n<strong>Career progression</strong> </div><div>We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.</div><div> </div><div><strong>What's in it for you?</strong></div><div>With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.<br> <br>We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><div> </div><div><strong>All about us</strong></div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div><strong>Selection Process</strong></div><div>Step 1: If you are interested, please send your application now! <strong>Closing date is 29 September 202</strong><strong>4  at 11:59pm</strong>\n</div><div>Step 2: Successful candidates will be invited to a screening call</div><div>Step 3: Successful candidates will be asked to complete a written assessment</div><div>Step 4: Final round of interviews</div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>Should a redeployee apply for this role, their application will be considered before any others. </div><div> </div><div>This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)</div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </div>","shortDescription":"","salaryDescription":"£31493 - £39741 per annum + 35 hours per week","publishDate":"2024-09-20T03:57:52.000Z","expirationDate":"2024-10-04T03:57:52.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/72c2624a-1be0-4bdb-bf80-4eb508a2620b.png","score":1,"featured":false,"enhanced":false},{"id":"ceef9698-e358-4542-9163-b8f0698c0401","title":"HR Data Administrator","employer":"Notting Hill Genesis","department":"","location":"Kings Cross","locationType":3,"description":"<h1>Summary</h1><p><strong>Do you enjoy working with systems, data and administration? Would you enjoy the challenge of working in a fast paced HR Team? </strong></p><p><strong>Full-time and part-time positions available to suit your schedule.</strong></p><p>Notting Hill Genesis, one of London's largest housing associations, are seeking a hardworking, consistent and meticulous HR Data Administrator to be responsible for the provision of an effective data processing and administration service within the HR Services Team.</p><h1>Main Responsibilities</h1><p>As a HR Data Administrator, you will need to be able to work accurately and follow complex instructions laid down in the training manuals and guides, and input and maintain data into our systems in both an accurate and timely manner. Experience of data entry would be a bonus but is not essential as we will train you, but your attention to detail is a must. </p><p>Your day will be made up of providing HR, Talent & Learning and Payroll administration support; including:</p><ul>\n<li>Accurately processing staff changes in our HR Information System (iTrent)</li>\n<li>Producing letters/forms </li>\n<li>Creating and running reports</li>\n<li>Updating spreadsheets</li>\n<li>Running mail merges</li>\n</ul><p>There will be some liaison with internal and external client groups by telephone and email, assisting in obtaining employee data and collating management information. You will also assist in the maintenance of a number of HR email inboxes.</p><h1>Ideal Candidate</h1><p>This is an exciting opportunity for someone at the beginning of their HR career. The successful candidate will meet the following requirements:</p><p><strong>Essential:</strong></p><ul>\n<li>Task oriented with the ability to accurately follow set processes and deal with a high volume of work.</li>\n<li>Have the ability to manage your workload independently, but also stick to timescales set by the team.</li>\n<li>Have effective PC skills; especially Microsoft Excel.</li>\n</ul><p><strong>Desirable:</strong></p><ul>\n<li>Experience of data entry on a complex/bespoke database system (such as iTrent) would be advantageous. Full training will be provided.</li>\n<li>Experience of administration within a compliance delivery environment.</li>\n</ul><p><strong>What's in it for you?</strong></p><p>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. </p><p> Benefits include: </p><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations</li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><p><strong>How to apply</strong></p><ul><li>Applications close at 23:59 on <strong>Friday 4 October 2024.</strong>\n</li></ul><p>Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements</p><ul><li>Interviews will be held at our Kings Cross office on <strong>Friday 11 October 2024.</strong>\n</li></ul><p>Please submit your CV and supporting statement. Please note a supporting statement is not a cover letter. Your supporting statement (about 500 words long) should cover the following:</p><ul>\n<li>your experience of working with databases/systems (please tell us about your iTrent experience if you have it, and what you think you would do to pick it up if you don't)</li>\n<li>your experience working in administration (please give us examples of work that's gone well and why and how you ensure your work is accurate)</li>\n<li>why you're the ideal candidate for this role taking into consideration the Role Profile</li>\n<li>if you wish to work part time please state the hours and days you are available</li>\n</ul><p>If you have the skills, experience and values we're seeking, please apply to join us and be part of an inclusive organisation. We believe it is important that we provide our team with a positive and collaborative working environment so will ask you to be based at Kings Cross at least 3 days a week.</p><p>Should a redeployee apply for this role, their application will be considered before any others.</p><p>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. </p>","shortDescription":"","salaryDescription":"£26528 - £29476 per annum + 35 hours per week.","publishDate":"2024-09-20T03:35:29.000Z","expirationDate":"2024-10-04T03:35:29.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/7b71a0e8-9b79-4acb-9d6d-6d8dbd545259.png","score":1,"featured":false,"enhanced":false},{"id":"55b02385-00b7-4b72-a48b-b88409d76268","title":"Complaints Triage and Service Recovery Officer","employer":"Notting Hill Genesis","department":"","location":"Hammersmith, W6 9EA","locationType":3,"description":"<h1>Summary</h1><div><strong>What you'll do</strong></div><div>At Notting Hill Genesis, we are committed to delivering exceptional service to our residents. As one of London's largest housing associations, we are seeking a proactive Complaint Triage and Service Recovery Officer to join our new and exciting Complaints Service to play an essential role in managing resident dissatisfaction.</div><div> </div><div><strong>How you'll do it</strong></div><div>As Complaint Triage and Service Recovery Officer, you will serve as the first point of contact for residents expressing concerns or dissatisfaction. </div><div> </div><div>Your main responsibilities will include:</div><ul>\n<li>Providing excellent customer service to customers, escalating their concerns through various channels, including correspondence and phone</li>\n<li>Responding to residents in a timely and customer-friendly manner</li>\n<li>Using effective service recovery strategies to address dissatisfaction and restore trust in Notting Hill Genesis</li>\n<li>Collaborating with internal teams to identify the best course of action in resolving escalated service requests</li>\n<li>Ensuring all associated complaints paperwork is accurately documented and stored with the CRM system</li>\n<li>Prioritising and categorising complaints based on urgency, complexity, and potential impact, ensuring appropriate escalation and allocation to the right team</li>\n</ul><div> </div><div><strong>The Ideal Candidate</strong></div><div>We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.</div><div> </div><div>We are eager to hear from applicants with customer service, complaint management or service recovery roles in housing.</div><div> </div><div>Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.</div><div> </div><div>Essential:</div><ul>\n<li>Proven experience in customer service, complaint management or service recovery roles</li>\n<li>Excellent communication and interpersonal skills</li>\n<li>Proficiency in using Customer Relationship Management (CRM) software</li>\n</ul><div><strong>What's in it for you?</strong></div><div>Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. </div><div> </div><div>Benefits include: </div><ul>\n<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>\n<li>Generous pension scheme </li>\n<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>\n<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>\n<li>Health cash plan </li>\n<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>\n<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>\n<li>Cycle to work scheme. </li>\n<li>Life Assurance x 4 annual salary</li>\n</ul><div> </div><div><strong>All about us</strong></div><div>Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. </div><div> </div><div>For more information on what we do and what makes us different please visit:</div><div>\n<a href=\"https://group.nhg.org.uk/careers/\">https://group.nhg.org.uk/careers/</a> </div><div> </div><div>We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href=\"https://group.nhg.org.uk/careers/diversity-is-our-strength/\">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> </div><div> </div><div><strong>Selection Process</strong></div><div>Step 1: If you are interested, please send your application now! <strong>Closing date is 26 September 2024.</strong>  </div><div>Step 2: Successful candidates will be invited to an assessment and interview, which will take place w/c <strong>7 October</strong><strong> 2024</strong>\n</div><div> </div><div>Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  </div><div> </div><div>Should a redeployee apply for this role, their application will be considered before any others. </div><div> </div><div>NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.</div>","shortDescription":"","salaryDescription":"£31308 - £34787 per annum + 35 hours per week.","publishDate":"2024-09-19T09:02:15.000Z","expirationDate":"2024-10-03T09:02:15.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/73b40b85-f74a-42f0-8530-6d55a478dec9.png","score":1,"featured":false,"enhanced":false}],"totalResults":6,"page":1,"pageSize":20,"facets":{"EmployerType":{"social housing":6},"LocationType":{"3":6},"ContractType":{"1":6},"JobTypes":{"building control":2,"customer service / sales":3,"housing":6,"information technology":1,"project management":2,"social care":1},"PublishDate":{"1":0,"2":0,"3":2,"4":6,"5":6},"WorkingPatterns":{"1":6}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1727457300124,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"ca7cd90f-2d0b-43a4-b63b-e4b2c5376608",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"ca7cd90f-2d0b-43a4-b63b-e4b2c5376608\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"ca7cd90f-2d0b-43a4-b63b-e4b2c5376608","name":"Notting Hill Genesis"},"dataUpdateCount":1,"dataUpdatedAt":1727457300056,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","ca7cd90f-2d0b-43a4-b63b-e4b2c5376608"],"queryHash":"[\"employerDetails\",\"ca7cd90f-2d0b-43a4-b63b-e4b2c5376608\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1727457300039,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}

Notting Hill Genesis jobs