{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1743583448340,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"24744cb2-a155-46de-b1eb-5d3f74f6f1f1","title":"Customer Resolution Officer (6 Month Fixed Term Contract)","employer":"Origin Housing","department":"","location":"Camden, Euston, London","locationType":2,"description":"<p><strong>Customer Resolution Officer (6 Month Fixed term Contract)</strong></p>\n<p><strong>Origin – Great homes, positive people and strong communities</strong></p>\n<p><strong>Salary - £30,237 pro rata per annum </strong></p>\n<p><strong> </strong></p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p><strong>The role – Customer Resolution Officer (6 month fixed term contract)</strong></p>\n<p>As a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve.</p>\n<p>You’ll be Interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.</p>\n<p><strong>What you’ll need</strong></p>\n<p>We’re looking for someone who has</p>\n<ul>\n<li>The ability to give great customer service</li>\n<li>Good verbal and written communication skills</li>\n<li>A hardworking and team player attitude</li>\n<li>Determination to carry tasks through to completion</li>\n</ul>\n<p>For this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week .</p>\n<p><strong>Our Values</strong></p>\n<p>Our <strong>core values</strong> are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p><strong>Our benefits to you</strong></p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>The salary of £30,237pro rata pa</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4% - 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n<p>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p><strong>Tell us your story</strong></p>\n<p>We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.</p>\n<p><strong>Closing Date  for applications - 7 April 2025</strong></p>","shortDescription":"","salaryDescription":"£30,237","publishDate":"2025-03-28T10:26:00.000Z","expirationDate":"2025-04-07T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/45b51f43-e0d1-4dec-85c4-1e114eb12a8d.png","score":1,"featured":false,"enhanced":false},{"id":"0175e09a-0000-4436-96be-57a21f4494c8","title":"Housing Services Administrator - 6 Month Fixed Term Contract","employer":"Origin Housing","department":"","location":"Camden, Euston, London","locationType":2,"description":"<p><strong>Origin – Great homes, positive people and strong communities</strong></p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p><strong>The role – Housing Services Administrator</strong></p>\n<p>As Housing Services Administrator you will provide administrative support to the Housing Service Team to deliver a customer focused service to all Origin customers. This will primarily be for Neighbourhood Management, but you may from time to time work with Estate Services and Home Ownership. You will contribute to effective departmental working and support to colleagues.</p>\n<p><strong>What you’ll do</strong></p>\n<ul>\n<li>Maintain all departmental records and information systems</li>\n<li>Administration and secretarial support including minute taking for departmental meetings</li>\n<li>Deal with enquiries from residents, key stakeholders and the general public</li>\n<li>Overseeing key and fob management</li>\n<li>Take the lead in working in collaboration with our parking management company</li>\n<li>Provide an office presence in both offices</li>\n<li>Maintain duty rotas for the teams</li>\n<li>Purchase order management – Bacs payment requests for suppliers</li>\n<li>Stock management of team’s essential supplies and maintain stock levels of fire signage</li>\n<li>Lead on information gathering for subject access requests</li>\n<li>Prepare information for Housing Ombudsman enquiries</li>\n<li>Preparing information on team performance for Key Performance Indicator reporting</li>\n<li>Undertaking projects on information retrieval and analysis as required from time to time.</li>\n</ul>\n<p><strong>What you’ll need</strong></p>\n<p>We’re looking for someone who has:</p>\n<ul>\n<li>Significant experience in similar administration/customer service role in a busy working environment</li>\n<li>Understanding of social housing</li>\n<li>IT skills – e.g. Word, Excel and Outlook</li>\n<li>Good keyboard skills (40 wpm)</li>\n<li>Verbal and Written Communication skills</li>\n<li>Planning & Organising</li>\n<li>Numerical skills</li>\n</ul>\n<p><strong>Our Values</strong></p>\n<p>Our core values are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p><strong>Our benefits to you</strong></p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions from 4%-8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n<p>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p><strong>Tell us your story</strong></p>\n<p>We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Housing Services Administrator below.</p>\n<p><strong>Closing date 6 April 2025<br></strong></p>\n<p>Upon submitting your application, you will be required to complete an online test. Please ensure to check your junk mail folder in case the test link is directed there.</p>\n<p><strong>Interviews 16th April 2025</strong></p>","shortDescription":"","salaryDescription":"£30,328","publishDate":"2025-03-28T10:17:00.000Z","expirationDate":"2025-04-06T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/47200c51-0ee8-4578-a316-84e1b2a6e0d9.png","score":1,"featured":false,"enhanced":false},{"id":"71598b84-7d4c-4cfc-837b-0a871e166d3a","title":"Property Maintenance Resident Liaison Officer","employer":"Origin Housing","department":"","location":"Camden","locationType":2,"description":"<p><strong>Resident Liaison Officer (RLO)</strong> <strong>– £38,000 – 12 Month Fixed Term Contract</strong></p>\n<p> </p>\n<p><strong>Origin – </strong>Great homes, positive people and strong communities</p>\n<p> </p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p> </p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p> </p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p> </p>\n<p><strong>The role</strong> – <strong>Resident Liaison Officer (RLO)</strong></p>\n<p> </p>\n<p>We’re looking for a committed and motivated individual to work with and support the damp and mould manager in delivering a high-quality customer service to both internal and external stakeholders. You will be proactive and highly organised to help deliver property damp and mould services in a way that is customer focused and achieves value for money. This is a great opportunity for applicants to take ownership of specific projects which support the wider organisation</p>\n<p> </p>\n<p><strong>What </strong>you’ll do</p>\n<p> </p>\n<p>You will</p>\n<p>• Maintain and develop residents related activities including close working relationships with all external stakeholders</p>\n<p>• Assist in delivering excellent customer service</p>\n<p>• Ensure that all supporting documentation is completed accurately and in good time.</p>\n<p>• To promote and deliver a high standard of customer care for all residents</p>\n<p>• Be responsible for auditing and collating accurate data, producing high-quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance</p>\n<p> </p>\n<p><strong>What </strong>you’ll need</p>\n<p> </p>\n<p>We’re looking for someone who has:</p>\n<p> </p>\n<ul>\n<li>\n<em>Can </em>demonstrate experience of managing the delivery of contractor services in residential properties.</li>\n</ul>\n<ul>\n<li>\n<em>Is experienced in </em>setting up and maintaining successful partnerships with third parties.</li>\n</ul>\n<ul>\n<li>\n<em>Has e</em>xperience and skills in managing customer and client/stakeholder relationships to ensure a high level of customer care and satisfaction.</li>\n</ul>\n<ul>\n<li>\n<em>Can </em>demonstrate a track record in delivering high performance and outcomes.</li>\n</ul>\n<p> </p>\n<p><strong>Our Values</strong></p>\n<p> </p>\n<p>Our <strong>core values</strong> are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n</ul>\n<ul>\n<li>Create energy</li>\n</ul>\n<ul>\n<li>Build trust</li>\n</ul>\n<ul>\n<li>Be generous</li>\n</ul>\n<ul>\n<li>Stay grounded</li>\n</ul>\n<ul>\n<li>Remember the little things</li>\n</ul>\n<p> </p>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p> </p>\n<p><strong>Our benefits to you</strong></p>\n<p> </p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n</ul>\n<ul>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n</ul>\n<ul>\n<li>Competitive salary of £38,000</li>\n</ul>\n<ul>\n<li>2 additional ‘giving something back’ volunteer days</li>\n</ul>\n<ul>\n<li>A pension scheme with contributions up to 8% of your salary</li>\n</ul>\n<ul>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n</ul>\n<ul>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n</ul>\n<ul>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n</ul>\n<ul>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n</ul>\n<ul>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n</ul>\n<ul>\n<li>Free employee assistance programme</li>\n</ul>\n<ul>\n<li>Opportunities to join staff network groups</li>\n</ul>\n<ul>\n<li>Refer a friend bonus</li>\n</ul>\n<p> </p>\n<p>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p> </p>\n<p><strong>Tell us your story</strong></p>\n<p> </p>\n<p>We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Resident Liaison Officer outlined above.</p>\n<p> </p>\n<p><strong>Closing date for applications: </strong>13 April 2025</p>\n<p><em>Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.</em></p>\n<p>#LI-REMOTE</p>","shortDescription":"","salaryDescription":"Resident Liaison Officer (RLO) – £38,000 – 12 Month Fixed Term Contract","publishDate":"2025-03-24T17:16:00.000Z","expirationDate":"2025-04-13T16:16:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c7631ff3-8cb1-4358-b020-d6fee284766b.png","score":1,"featured":false,"enhanced":false},{"id":"f95d7ee2-6377-4ff9-8a08-f6f6def6b3ec","title":"Surveyor","employer":"Origin Housing","department":"","location":"Camden, Euston, London","locationType":2,"description":"<p><strong>Origin –</strong> Great homes, positive people and strong communities</p>\n<p><strong>An inspiring past and a bright future</strong></p>\n<p>A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.</p>\n<p>Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.</p>\n<p> </p>\n<p><strong>The role</strong> –<strong> Repairs Surveyor</strong></p>\n<p>As a<strong> </strong>repairs surveyor you will be the Origin Representative in delivering a strong repairs service. You will work within the responsive repairs and voids team, closely liaising with the resident liaison officers. Your collaborative work will drive the service forward in achieving our commitments.</p>\n<p> </p>\n<p><strong>What</strong> <strong>you’ll do</strong></p>\n<p>You will</p>\n<ul>\n<li>Deliver a high quality repairs service to our residents through site inspections and end to end management of their repair issues through completion</li>\n<li>Communicate effectively with internal and external customers</li>\n<li>Manage our contractors on the delivery of the repairs and voids processes</li>\n<li>Carry out post inspections to ensure quality, value for money and customer satisfaction</li>\n<li>Assist with leaseholder section 20 consultations and complex works</li>\n</ul>\n<p> </p>\n<p><strong>What</strong> <strong>you’ll need</strong></p>\n<p>We’re looking for someone who has:</p>\n<ul>\n<li>Building pathology knowledge and applied experience</li>\n<li>Strong communication skills both written and verbal</li>\n<li>A motivated and proactive approach working under pressure</li>\n<li>Experience working within a social housing setting</li>\n<li>Ability to influence others, a positive character with a solutions focussed outlook</li>\n</ul>\n<p> </p>\n<p><strong>Our Values</strong></p>\n<p>Our <strong>core values</strong> are at the heart of how we work</p>\n<ul>\n<li>Take the lead</li>\n<li>Create energy</li>\n<li>Build trust</li>\n<li>Be generous</li>\n<li>Stay grounded</li>\n<li>Remember the little things</li>\n</ul>\n<p>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.</p>\n<p> </p>\n<p><strong>Our benefits to you</strong></p>\n<ul>\n<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>\n<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>\n<li>Competitive salary of £50-£52k</li>\n<li>2 additional ‘giving something back’ volunteer days</li>\n<li>A pension scheme with contributions up to 8% of your salary</li>\n<li>Family leave, compassionate leave and enhanced maternity pay</li>\n<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>\n<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>\n<li>Annual staff conference, team away days and annual team meal allowance</li>\n<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>\n<li>Free employee assistance programme</li>\n<li>Opportunities to join staff network groups</li>\n<li>Refer a friend bonus</li>\n</ul>\n<p>We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.</p>\n<p><strong>Tell us your story</strong></p>\n<p>We are looking forward to learning about you. 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Customer Resolution Officer (6 Month Fixed Term Contract)

Origin Housing

Origin Housing logo

£30,237

Camden, Euston, London (Hybrid)

Posted 5 days ago

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