Assessment and Advice Officer (FTC 12 months)

We have a vacancy for an Assessment and Advice Officer to join our team at Forestcare, which is a 24 hour telecare response centre based in the heart of Bracknell. 

This is a 12 month fixed term maternity cover role.

About you...

This community-based role empowers a Forestcare officer to create and review risk and support plans while conducting assistive technology assessments - all with a strong focus on a person-centered approach.

As an Assessment and Advice Officer, you will play a vital role in providing emergency assistance to Bracknell Forest residents and the wider community.

With your experience in writing support and risk plans, along with your knowledge of assistive technology, you will help ensure individuals receive the tailored support they need.

The successful candidate will be methodical, as we provide and maintain life-saving equipment to vulnerable people in their homes. From time to time our service users require a helping hand to live independently.

As part of the Forestcare team you will attend and assist people during their greatest time of need - having the relevant up to date information is critical. 

We need someone who can keep calm under pressure whilst providing impeccable customer service. A polite, caring, empathetic nature is essential. 

We are looking for someone who will ‘go the extra mile’ to ensure that we have satisfied service users. 

A firm understanding of IT systems and Microsoft Office suite is essential as Forestcare utilises assistive technology to meet the needs of clients.

About the team...

The Forestcare team provide a range of telecare solutions to both individuals and organisations. Our dedicated team is here every day of the year to provide support and assistance.

Our team brings together a diverse range of roles, all working collaboratively to deliver a highly effective and professional service.

As an Assistive Technology Control Centre, our work environment is dynamic and ever-changing. One moment, it’s calm and relaxed; the next, it’s bustling and energetic. This creates a rewarding atmosphere where no two days are ever the same!

Key responsibilties...

• Carry out assessments of individuals needs.
• Carry out installations and demonstrations of lifelines, sensors, key safes and other equipment in a timely and professional manner. 
• Provide information to customers on our range of services.
• Ensure that our client and equipment database is kept up to date with full and accurate information following installation and that finance and paperwork is completed and progressed.
• Programme and maintain our equipment stock so that it is available for demonstration.
• Provide advice to customers and other professionals on the most suitable equipment for a given circumstance.
•  From time to time attending meetings and forums.
• Undertake project work.

Our benefits...

• 25 days* increasing to 28 days* after 3 years’ continuous service.
• The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance. 
• An inclusive and social working environment with a variety of staff networks. 
• Local government pension scheme.
• Life insurance cover (linked to the pension scheme)
• Enhanced maternity, paternity, adoption and fostering leave. 
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply - please refer to candidate pack for more information).
• Career development through internal and external training opportunities.
• Employee Assistance Programme (EAP) to support your health and wellbeing.
• Sports and Social Club
• Staff dnetal and health plans
• Discounted leisure centre and gym membership.
• Supermarket discount.

(*pro rata for part time)

 Our values...

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. 

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process.  

Interview date

Interviews will be held during late April 2025 

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Graham Kilby, Technology Enabled Care Manager

Tel.: 01344 786500

 

At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.

Any successful internal candidate will be offered the position as a secondment and, in line with Section 8.1 of the Secondment Policy, must consult with their manager before applying.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please.