Emergency Response Officer - Part-time

We are thrilled to announce an exciting opportunity to join the Night Team as an Emergency Response Officer at Forestcare. Based in a dynamic control center, this role plays a vital part in ensuring the safety and well-being of our customers through a person-centred approach. You will handle emergency alarm calls from lifeline customers, respond to emergency personal care calls and manage out-of-hours telephone enquiries. This position offers a diverse and rewarding experience in providing crucial emergency assistance to residents within multiple authorities and organisations. 

Forestcare’s mission is to deliver exceptional 24-hour emergency response services to vulnerable individuals in crisis across Bracknell and the wider Berkshire area. We are deeply committed to providing person-centred care, ensuring that every individual receives the support and attention they deserve in their time of need.

About the team...

This role requires flexibility and willingness to attend to clients in the community, as well as being a first responder to ensure the safety and security of council property. Forestcare staff assist customers who have fallen within the community and are responsible for maintaining lifesaving equipment for vulnerable individuals in their homes. At times, our service users need extra support to live independently and manage daily challenges. Staff at Forestcare attend and assist people during their greatest time of need.  

We are looking for someone who can remain calm under pressure while delivering exceptional customer service. A polite, compassionate telephone manner is essential. The ideal candidate will go the extra mile to ensure our customers are always satisfied.

At Forestcare, every day is different. In our dynamic office environment, our team members provide care and support to over 30,000 service users from all walks of life. The decisions you make will directly impact the quality of life for many people. The level of support varies with each call - whether it is something as simple as ensuring a person’s carer arrive on time or you may need to action the emergency services to assist a customer in the midst of a crisis.

Key responsibilities...

• Monitoring community lifeline alarms and residents' alarms in sheltered accommodation.
• Monitor Lone Worker alarms to ensure the safety and wellbeing of staff working within Bracknell Forest Council and other local authorities.
• Be the contact point for Bracknell Forest Council and partner agencies, for emergencies outside of normal office hours.
• Respond to emergency homecare requests and provide personal care and assistance in individuals' own homes.
• Participate in all appropriate internal/external training as identified through the supervision and appraisal system and utilise the skills and knowledge gained to improve services to individuals.

Our benefits… 

• 25 days* increasing to 28 days* after 3 years’ continuous service.
• The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance. 
• An inclusive and social working environment with a variety of staff networks. 
• Local government pension scheme.
• Life insurance cover (linked to the pension scheme)
• Enhanced maternity, paternity, adoption and fostering leave. 
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)
• Career development through internal and external training opportunities. 
• A great office location next to travel links and Bracknell Forest’s thriving town centre. 
• Employee Assistance Programme (EAP) to support your health and wellbeing. 
• Sports and Social Club.
• Staff dental and health plans. 
• Discounted leisure centre and gym membership. 
• Supermarket discount. 

*pro-rata for part-time

Our Values

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you’re excited about joining a diverse team that celebrates learning and strives for excellence, we’d love to hear from you. 

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process.  

Interview date 

The interviews date will be confirmed.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. 

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask us a question? 

For an informal discussion or to ask any questions about this role, please contact: 

Name: Emma Guyett

Position: Control Centre Team Manager

Phone numebr: 01344 786 500

At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details. 

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please.