Cash Posting Officer

The vacancy

Are you highly organised, detail-focused, and passionate about getting things right? Do you enjoy working with financial data, reconciling payments, and solving problems? If so, we'd love to hear from you!

As a Cash Posting Officer, you'll play a crucial role in ensuring that customer payments are accurately recorded and reconciled against rent accounts. You'll work closely with internal teams and external stakeholders, using your keen eye for detail and problem-solving skills to resolve queries and discrepancies.

What You'll Be Doing:

✔ Ensuring customer receipts are accurately recorded on the rent ledgers.
✔ Processing multiple payment methods, including Housing Benefit, Allpay, Universal Credit, bank transfers, and Direct Debits.
✔ Investigating and resolving missing payments, ensuring suspense accounts are kept to a minimum.
✔ Performing reconciliations to ensure all payments are correctly reflected on resident accounts.
✔ Managing the team inbox on a rotational basis, using initiative to prioritise and respond to queries.
✔ Collaborating with the Collections Team and other internal teams to ensure a seamless cash posting process.

What We're Looking For:

✔ Essential:

• High-level knowledge of Excel and Microsoft 365 applications.
• Experience in a customer service or customer relations role.
• Experience in a role requiring strong attention to detail, high accuracy, and multitasking.
• Good technical competency in coding, posting, and reconciliation.
• Ability to work as part of a team and collaborate effectively.

✔ Desirables (but not essential):

Experience of working in a finance function, ideally within the housing sector, with knowledge of financial systems such as Sun Systems and Capita Aims (Payment 360). Proven ability to manage a team email inbox efficiently, handle bulk Direct Debit changes, and ensure accurate financial processing within a structured environment.

Why Join Us?

At Peabody, we're committed to supporting our teams to thrive. You'll be joining a collaborative environment where accuracy, organisation, and customer focus are truly valued. We celebrate diversity, encourage new ideas, and work together to make a difference for our residents.

Here just a few of the benefits for working at Peabody:

• 30 days' annual holiday plus bank holidays
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year
• Family friendly policies
• Up to 10% pension contribution matched 1:1

How to Apply:

We want to understand what makes you a great fit for this role. In your personal statement, please clearly demonstrate how your skills and experience align with the essential and desirable criteria. We're looking for passionate, detail-oriented, and motivated individuals, so use this opportunity to showcase your strengths! Click the 'Apply Now' button to send us your CV and personal statement. We look forward to learning more about you and how you can contribute to our team!

For questions, contact Julie-Ann O'Malley at Julie-Ann.O'Malley@peabody.org.uk.

Selection Process

Shortlisting: 18 February

Face to Face Interview Dates: Monday 24 February and Thursday 27 February (at Westminster Bridge Road, Waterloo).

Eligibility: You must be eligible to work in the UK. Unfortunately, we cannot offer visa sponsorship for this role.