Charlton, London (onsite) (On-Site)
Permanent, Full time
No DBS check required
Circa £31,400
The vacancy
Are you someone who thrives on helping others and providing excellent customer service? Are you organised, a great communicator, and able to handle a wide range of tasks to support both customers and colleagues? If this sounds like you, then you could be a Customer Service Advisor with us!
As the first point of contact, you'll play a vital role in providing advice and assistance to residents by signposting them to appropriate services and assisting with low level tenancy management. You'll work closely with a range of internal and external stakeholders to ensure we deliver on our promises. You'll be answering queries, raising repairs, raising Purchase Orders, processing invoices and supporting back-office functions and making sure our customers feel supported. To be successful in this role, you will be required to work from the estate office 5 days per week.
You'll work as part of a team and be open-minded to dealing with a range of tasks and duties that will expand your knowledge of housing. With your excellent communication skills, empathetic approach and positive attitude, you'll be a great asset to the team.
This is a 12-month fixed term contract.
Could it be you?
To be a success in this role, you're:
If you have any questions about this role, please email Talent Specialist, caroline.seery@peabody.org.uk
We may close this advert before the advertised closing date, depending on the number of applications received.
Pre-screening calls will take place on 24th February
In person interviews will take place during the week commencing 24th February
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Are you someone who thrives on helping others and providing excellent customer service? Are you organised, a great communicator, and able to handle a wide range of tasks to support both customers and colleagues? If this sounds like you, then you could be a Customer Service Advisor with us!
As the first point of contact, you'll play a vital role in providing advice and assistance to residents by signposting them to appropriate services and assisting with low level tenancy management. You'll work closely with a range of internal and external stakeholders to ensure we deliver on our promises. You'll be answering queries, raising repairs, raising Purchase Orders, processing invoices and supporting back-office functions and making sure our customers feel supported. To be successful in this role, you will be required to work from the estate office 5 days per week.
You'll work as part of a team and be open-minded to dealing with a range of tasks and duties that will expand your knowledge of housing. With your excellent communication skills, empathetic approach and positive attitude, you'll be a great asset to the team.
This is a 12-month fixed term contract.
Could it be you?
To be a success in this role, you're:
- passionate about delivering excellent customer service with proven experience in strong conflict resolution and problem-solving skills.
- bringing a proactive and positive attitude to your work, particularly when interacting with our residents and varied stakeholders.
- experienced in working in a similar environment and have previous experience of raising repairs and processing invoices.
- good with IT and able to monitor and update systems, while being mindful of GDPR
- 30 days' annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
If you have any questions about this role, please email Talent Specialist, caroline.seery@peabody.org.uk
We may close this advert before the advertised closing date, depending on the number of applications received.
Pre-screening calls will take place on 24th February
In person interviews will take place during the week commencing 24th February
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Closing date: Wed 12/02/2025 at 23:59
Job reference: 3741580