Customer Services Manager (Internal Only)

Job title:

Customer Services Manager (Internal applicants only)

Location:

Primarily in office in Market Harborough, Leicestershire with some home working in line with business needs

Status:

Full time

Hours:

37 per week

Grade:

Benefits

Grade 7 (£37,035 to £39,513)

Generous holiday entitlement, Local Government Pension Scheme and occupational sickness scheme

 

Do you have a passion for delivering excellent customer service? Are you an experienced manager who has a track record of motivating and leading a team, and striving to make continuous improvements to service delivery?

 

We are looking for a highly organised team manager to support and develop the council’s customer services team and oversee the day-to-day delivery of a high quality service to customers in the Harborough district.

 

The successful candidate will be an excellent communicator who can drive a high performing culture and build strong and effective working relationships with council service areas. You  will have a proactive and flexible approach to problem solving and be able to work on your  own initiative.

 

The postholder will also take ownership, manage and deal with customer enquiries and complaints which are beyond the scope of the customer service advisors through to resolution.

 

The ability to multitask and be able to prioritise workloads in a pressured environment is essential, as is a good standard of IT literacy.

 

The postholder will mainly be based in our office in Market Harborough, and will be able to work from home occasionally in line with business needs.

 

The closing date for receipt of completed applications is Monday 17 February 2025 at 9am. 

 

Desirable criteria from the person specification may be used for sifting purposes.  Only applications from internal applicants will be considered.

 

You can apply for this job online at www.harborough.gov.uk/jobs

Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk. CVs will not be accepted. Please specify which post you are applying for on your application form.

All applicants should be aware that any employee, who is at threat of redundancy at the time of a position being advertised, will have priority status.